Hello,

I don’t know why but you hide that using custom CSS https://prnt.sc/26gzgi2
It’s not theme issue. I commented out that custom code https://prnt.sc/26gzh39 and tile is ok on the checkout page.

Regards

Hello,

That widget is not theme widget. So, contact plugin author support to find out if they have option to change its position.

Regards

Hello,

We need both WP Dashboard and FTP access to check the code and improve it if possible to make a single product builder compatible with the mentioned plugin.
So, please, provide us with FTP access.

Regards

Hello,

Fixed. Check now, please.

Regards

Hello,

If you used the code that was provided then you missed the point before the class it should be
.single_add_to_cart_button

So, check that and if it does not help then provide us with link to the product where you have that issue.

Regards

Hello,

Are you talking about changes of the page content or about changes of the Header on the home page? Because the demo that you imported uses multiple headers https://youtu.be/BpeXfzNwkOc and if you don’t need the transparent header of the home page then go to Theme Options > Header builder > Multiple headers > remove home page header.

If you have problems with page editing. Then explain in more detail what elements did you edit and provide us with WP Dashboard access to check and help you.

Regards

Hello,

We do understand you. But you don’t want to hear and accept our answer:

We can give you only general tips to improve the site speed from our side https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
We don’t have a deal with the personal site optimization https://themeforest.net/page/item_support_policy And we can do nothing with that.
So, if you are not satisfied with the theme speed we are ready to give you a refund and you’ll be able to choose another theme that has a better speed score in your opinion.

Regards

Hello,

Our developers will be able to take a closer look from Monday and it probably take up to 3-5 days to fix. Maybe faster but I’m not sure. You can continue with the editing of the site (products, posts, pages). Just don’t change theme options after Monday.

Regards

Hello,

Take my apologies for the delay in answering.
Ok, but as I can see it does not work even on the simple page. Provide us with FTP access to your site. We’ll check the compatibility issue in more detail.

Regards

Hello, @sandor.huszar

I saw that you told that you found the reason of the problem https://www.8theme.com/topic/thank-you-page-not-showing-and-emails-are-not-sent-after-purchase/
Did you?

Regards

Hello,

“it was solved because we changed the names of the fields” – do you mean that you edited WooCommerce/theme source files to change that?
Do you use any third-party plugin for the checkout? Like Checkout manager or something? If yes then you need to change the translation of the mentioned fields in the plugin settings.
Theme translation does not apply for that if it’s under control of the third-party plugin.

Regards

Hello,

We cleared the licenses that you mentioned to clear and left the sites that you mentioned for the licenses that you mentioned. So, you can use cleared licenses for the new projects.

Regards

Hello,

Nope, still noting and I’m redirected https://gyazo.com/89dd12d05dbd815cb8a446e971c240e3
Are you sure that our account has admin permissions?

Regards

Hello,

1) I checked your site and don’t see the mentioned issue https://recordit.co/vr7ChbYI7X
2) I see that you made some additional customization in child theme and it generates the js error. So, take a look at this and fix the js error that is made by your custom code.

Regards

Hello,

Add the below code to Theme Options > Custom CSS

.single-product .template-container form.cart table.variations .label {
    width: auto;
    display: block;
}

Add the below code to add space on the shop and cart pages

.woocommerce-page .content-page {
    margin-top: 20px;
}

Regards