Emails sent from the website not being sent to the customers at all

This topic has 5 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Olga Barlow

  • Avatar: Abdullah
    Abdullah
    Participant
    November 22, 2021 at 10:30

    Hello there i hope that you are having a good day

    when a customer sign up to the website he doesn’t receive any email and the same thing happens when making an order

    at the same time when i am changing the order status the website suppose to send an email to the customer which never happen

    i applied stmp service as temporary solution and i am saying temporary cause its sending to the spam folder in the customer email

    so if there is any chance to fix that i will be grateful
    thanks a lot stay safe and have a good day

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 22, 2021 at 15:08

    Hello,

    Emails are the default WooCommerce option. Do you have the mentioned issue while any other WordPress theme is activated? Storefront for example?

    Regards

    Avatar: sandor.huszar
    sandor.huszar
    Participant
    January 20, 2022 at 20:37

    Hi, I have the same problem. Administrators receive the notification email about new order, but the customer does not receive anything. I can sen only notifications manually after reviewing the order.

    Abdullah, did you finally solve it? If yes, then how? I would appreciate your help.

    Avatar: sandor.huszar
    sandor.huszar
    Participant
    January 20, 2022 at 21:11

    Just an update, in my case I realised that only HTML emails to customer are not received. Plain text emails work fine.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 21, 2022 at 13:12

    Hello, @sandor.huszar

    I saw that you told that you found the reason of the problem https://www.8theme.com/topic/thank-you-page-not-showing-and-emails-are-not-sent-after-purchase/
    Did you?

    Regards

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