Forum Replies Created

Viewing 30 posts - 1,411 through 1,440 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2022 at 07:45

    Hello,

    You are always welcome.

    Menu element does not have spacing options. So, it’s possible to edit by minor customization only.

    To edit icon list element space use element settings https://www.awesomescreenshot.com/image/24835297?key=cbbef1d5cd6a577b64aff6ce2da9dcfd

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2022 at 21:41

    Hello,

    We found that you use CloudFlare CDN on your site and we need to clear CDN cache. Please, log in to your account (check the private content) and reply back after that.

    Regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2022 at 21:37

    Hello,

    We have added custom code in Theme Options > Custom CSS. You can check that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2022 at 21:18

    Hello,

    Issue fixed. Also, we have added support of the WMPL plugin for the email builder.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2022 at 21:14

    Hello,

    Facebook for WooCommerce plugin was the reason of the issue! If it’s disabled then everything is ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2022 at 18:26

    Hello,

    If you choosing between these 2-page builders I would suggest Elementor. It’s more powerful and has more responsive options than WPBakery.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2022 at 18:23

    Hello,

    We don’t have a coupon feature in our theme. So, this is something that is outside our support. If you want to customize something and need help with that you may submit customization request here.

    Our support is able to help only with issues that are related strictly to our theme, not with your additional customization.

    Reagrds

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2022 at 18:11

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2022 at 18:05

    Hello,

    Provide us with FTP access to your site, please. We’ll check the error that appears if you upload size guide images for the different templates.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2022 at 17:04

    Hello,

    I have passed the issue to the developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2022 at 16:56

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail. Also, provide us with the server error log. It helps to find out what causes the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2022 at 16:53

    Hello,

    Point is that we are unable to provide support for customizations under our Support Policy https://themeforest.net/page/item_support_policy
    So, we have fixed the appearance of the coupon on the single product but if you want anything extra of plugin settings (like displaying coupon on the home page if there is no such option in the plugin) then you need to contact the plugin author with this question.

    To fix compatibility we added the below code https://gyazo.com/09c25ef2af241c28b34a682cc9ebec21

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2022 at 13:15

    Hello,

    Products import is the default WooCommerce option, not theme option. So, contact WooCommerce support with this question https://wordpress.org/support/plugin/woocommerce/
    We are able to help you strictly with theme options https://themeforest.net/page/item_support_policy

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2022 at 13:12

    Hello,

    Provide us with WP Dashboard access also. We’ll check the issue in more detail and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2022 at 13:08

    Hello,

    Provide us with links to products from these 3 categories, please, where you have an issue with the size guide. Also, make sure that you uploaded different images for every template of the single product.

    The buy now button always add to cart and redirect to the checkout page. This is function of that button. So, I’m not sure that understand your issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2022 at 12:59

    Hello,

    Do you want to show images of the Download app column in one line?

    Could you, please, provide us with WP Dashboard access to your site to check the settings and elements you use there?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2022 at 11:31

    Hello,

    Ok, provide us with WP Dashboard access to allow us to import the demo for you.
    Do you understand that you will need some time after import to change the home page, header, footer content according to your needs? Maybe it would be better to launch maintenance mode for a few days till you change everything?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2022 at 11:29

    Hello,

    You marked that string as Fuzzy. I have improved your translation, try this https://dropmeafile.com/#b13cf730e7

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2022 at 11:20

    Hello,

    Ok. The below code added

    .cr-reviews-slider .ivole-review-card .cr-review-card-inner {
        display: flex;
        align-items: center;
    }

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2022 at 10:21

    Hello,

    5) Sticky header displays over all the content that you have on your site. Unfortunately, there is no way to change that for the product image because it will cause more additional issues. If you have JS skills you can try to play with customization but we did not a safe solution.

    6) I don’t see any problem with the overlap for that element https://gyazo.com/47fbb112c9e9a0fd7d3231a95e5ab9c6 Provide screenshot of the issue, please.

    7) But it’s already Oxanium https://gyazo.com/1bc0fd266e0220c45cbc950f6bac9368

    8) I added custom code to remove opacity

    a.currentColor:hover, .et_b_header-account>a:focus, .et_b_header-account>a:hover, .et_b_header-cart>a:focus, .et_b_header-cart>a:hover, .et_b_header-wishlist>a:focus, .et_b_header-wishlist>a:hover {
        opacity: 1;
    }

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2022 at 09:55

    P.S. and let me know what issues do you still need help with, please. Because you asked a lot of questions and I’m confused which were closed and which still require our attention.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2022 at 09:52

    Hello,

    I changed code to following

    .single-product .product .woocommerce-product-gallery img {
    		margin: 15px;
    		-webkit-box-shadow: 0px 0px 15px 2px #9240b3 !important;
        box-shadow: 0px 0px 15px 4px #9240b3 !important;
    }
    .single-product .product .woocommerce-product-gallery.swipers-couple-wrapper .swiper-wrapper img {
        width: calc(100% - 30px);
    }

    Check now. Does that suit your needs?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 27, 2022 at 18:06

    Hello,

    We can help you with import. It should not break anything. Do you want to get demo home page, demo header and footer and that’s all? Without demo products and demo posts, right?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 27, 2022 at 17:58

    Hello,

    Take our apologies for my delay in answering. I commented out the code in the child theme. Added custom code to Theme Options > Custom CSS to align reviews vertically. Check and let me know if you wanted to achieve that result. If not then provide mockup how you would like to display that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 25, 2022 at 15:44

    Hello,

    Could you, please, provide us with WP Dashboard access to your site to check the issue in more detail and try to help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 25, 2022 at 15:11

    Hello,

    Go to Theme Options > WooCommerce > Catalog mode > turn off the catalog mode. Because this option means that you want to disable add to cart and use the site just like the catalog.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 25, 2022 at 15:09

    Hello,

    Point is that if WooCommerce does not search by that word we won’t be able to make it search. Provide us with the WP Dashboard access to your site to allow us to enable the default WooCommerce theme and check with the default search widget. Also, provide us with link to your old site if you can.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 25, 2022 at 15:09

    Hello,

    Point is that if WooCommerce does not search by that word we won’t be able to make it search. Provide us with the WP Dashboard access to your site to allow us to enable the default WooCommerce theme and check with the default search widget. Also, provide us with link to your old site if you can.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 25, 2022 at 14:55

    Hello,

    If you search “Dıs Güzell” you’ll get the same
    https://gyazo.com/a78a451a979a098be0db8cf260ec10ac
    Because you search not only “Dıs” but also “Güzell”.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 25, 2022 at 14:52

    Hello,

    Oh, you’re right, sorry, in addition to Turkey, Armenia, Georgia, Brazil, Azerbaijan, you can also travel to North Korea and China.

    Once again, we wish you all the best and a speedy recovery.

    Regards

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Viewing 30 posts - 1,411 through 1,440 (of 30,391 total)
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