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Olga Barlow

Participant

November 25, 2020 at 08:03

Hello,

There is option to remove the generated file, use it and remove file. Then theme will use the default CSS.

Anyway, if any things are broken then you probably missed to check some options. Try to enable them and the press the Generate button again.

Thank you for your suggestion, we’ll check the other generator that you mentioned.

Regards

#261143 Copied In reply to: How to reset File Generator (it broke my site)

Olga Barlow

Participant

November 25, 2020 at 07:58

Hello,

Seems it was some glitch after header import. We had to reset header and build it from scratch again.

Regards

#261142 Copied In reply to: Cannot edit or delete Connection Blocks

Olga Barlow

Participant

November 24, 2020 at 23:55

Hello,

We had such issue before but it was already fixed. That’s why I asked you about access to check why it still appears on your site. Once we fix it we’ll tell you what file to replace to fix it on other sites you have.

Regards

#261116 Copied In reply to: Image Gallery on product page not show last image

Olga Barlow

Participant

November 24, 2020 at 23:53

Hello,

Could you, please, just generate the pass and reply back with this in the Private content area?
That email is not available for the support staff at this moment.

Regards

#261115 Copied In reply to: How to change header background color?

Olga Barlow

Participant

November 24, 2020 at 23:51

Hello,

1) Issue with the font on your site is not related to our theme but to your server settings and http/https http://prntscr.com/vpfpb7

https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/

2) Enable Elementor builder for the Static Blocks https://www.8theme.com/documentation/xstore/support/static-blocks/ and edit the footer static block according to your needs using Elementor builder.

3) You need to translate theme and XStore core plugin. Read the documentation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
If you still have the issues with the translation of the theme and core plugin just reply back and provide us with temporary WP Dashboard access to your site and screenshots of the missing translations. We’ll do our best to help you.

Regards

#261114 Copied In reply to: Вы продаете не рабочие темы

Olga Barlow

Participant

November 24, 2020 at 23:02

Hello,

Unfortunately, we have checked it in-depth, and fixing the mentioned warnings + testing of all the elements (carousel elements, masonry etc) requires more time than we expected.
The mentioned warnings do not break the site functionality, so just ignore them till we make update.

Take our apologies for the inconvenience and this delay.

Regards

#261110 Copied In reply to: jQuery Migrate Helper Errors

Olga Barlow

Participant

November 24, 2020 at 23:01

Hello,

Unfortunately, we have checked it in-depth, and fixing the mentioned warnings + testing of all the elements (carousel elements, masonry etc) requires more time than we expected.
The mentioned warnings do not break the site functionality, so just ignore them till we make update.

Take our apologies for the inconvenience and this delay.

Regards

#261109 Copied In reply to: jQuery Migrate Helper — Warnings encountered

Olga Barlow

Participant

November 24, 2020 at 22:58

Hello,

We can’t remove the scroll because it requires changes in the core plugin file and you will lose them after the plugin update. But we made that you can hover over the menu and click the link.

Regards

#261108 Copied In reply to: “all departments” menu not open on mouse hover in sticky header bottom mode

Olga Barlow

Participant

November 24, 2020 at 22:53

Hello,

If you need to translate your site to another language you don’t need WPML, just follow the instructions https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
You need WPML only if you want to create a multilingual site.

Make sure that you installed the Revolution slider plugin (XStore > Plugin Installer). Try to import page after that. You should get the sliders.

If you still have issues with this provide us with WP Dashboard access.

Regards

#261107 Copied In reply to: I'm unable to import home banner To my website

Olga Barlow

Participant

November 24, 2020 at 22:50

Hello,

Thank you for choosing and using our theme!
If you have a quick minute we always appreciate a 5-star rating on our theme!
https://themeforest.net/item/xstore-responsive-woocommerce-theme/reviews/15780546
Your feedback is the motivation to improve our work and services.

Regards

#261106 Copied In reply to: error under the articles

Olga Barlow

Participant

November 24, 2020 at 22:49

Hello,

Make sure that you used the correct code
<i class="et-icon et-message"></i> <a id="myownpopup">Join the Newsletter </a>

Regards

#261105 Copied In reply to: How to use your icons

Olga Barlow

Participant

November 24, 2020 at 22:47

Hello,

I have fixed the prev/next products. Check.
Child theme installed.

Regards

#261104 Copied In reply to: Next and Previous Products in Arabic

Olga Barlow

Participant

November 24, 2020 at 22:35

Hello,

Could you, please, provide me mockup of the mobile version of slide that you are trying to implement? Maybe we’ll be able to help you. Also, did you try the Revolution slider plugin? It allows changing the mobile grid size to vertical if you need.

Regards

#261102 Copied In reply to: Refund Needed

Olga Barlow

Participant

November 24, 2020 at 22:33

Hello,

Yes, you can use either HTML block and shortcode or Widget element to display widget area with the search widget if plugin has it.

Regards

#261101 Copied In reply to: Attribute search & Attribute archive page

Olga Barlow

Participant

November 24, 2020 at 22:32

Hello,

I have checked your site and don’t see issue with the mobile menu color http://prntscr.com/vpemq5
Don’t forget to clear plugin cache and CDN cache to apply changes. After 7.1.2 update all the styles from theme options are saved to file, so if the file is cached you won’t see your changes.

Regards

#261100 Copied In reply to: Mobile Menu not working in Chrome on iPhone after latest update
Olga Barlow

Participant

November 24, 2020 at 22:26
Hello,

Add the below code to child theme functions.php to display tags

add_action( 'woocommerce_after_shop_loop_item_title', 'woocommerce_product_loop_tags', 5 ); function woocommerce_product_loop_tags() { global $post, $product; $tag_count = sizeof( get_the_terms( $post->ID, 'product_tag' ) ); echo $product->get_tags( ', ', '<span class="tagged_as">' . _n( 'Tag:', 'Tags:', $tag_count, 'woocommerce' ) . ' ', '.</span>' ); }

Regards
#261098 Copied In reply to: Show Product Tags under Product in Shop Page
Olga Barlow

Participant

November 24, 2020 at 22:21

Hello,

Do you mean that you want to import this home page https://xstore.8theme.com/demos/home-banners/ ?
In this case import the default demo first. After that go to pages > create the new home page and import the home page banner content using Page Importer https://youtu.be/wkIKN2IyEZI
Set the newly created page as the home page at the Settings > Reading > Front page.

Regards

#261096 Copied In reply to: I'm unable to import home banner To my website

Olga Barlow

Participant

November 24, 2020 at 22:18

Hello,

You can use the custom import and choose only Products and Media during the import process https://gyazo.com/28702bf760f51ee11c88d8750af8729f

Regards

#261094 Copied In reply to: Copy products from another demo site

Olga Barlow

Participant

November 24, 2020 at 22:16

Hello,

It’s ok. Let me know if it works for you once you reconnect your account.

Regards

#261093 Copied In reply to: Unable to connect Instagram feed

Olga Barlow

Participant

November 24, 2020 at 22:15

Hello,

Could you, please, provide us also with FTP access to your site to check the issues in more detail?

Regards

#261092 Copied In reply to: Multiple Headers translating doesnt work

Olga Barlow

Participant

November 24, 2020 at 22:14

Hello,

The mentioned text should be in the xstore theme translation file. Make sure that your translation is up to date https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
If it does not work then provide us with WP Dashboard access to your site.

Regards

#261090 Copied In reply to: Latest missing translations

Olga Barlow

Participant

November 24, 2020 at 22:12

Hello,

It opens upwards only if you don’t have enough place below to show the list. Scroll down a little bit and click on the select and it will be opened downward. We can do nothing with this because it’s the default WooCommerce widget.

Regards

#261089 Copied In reply to: 8theme Product Filter Widget Dropdown Option

Olga Barlow

Participant

November 24, 2020 at 22:10

Hello,

Go to Theme Options > WooCommerce > Shop > Shop page filters > disable Sidebar Widgets With Scrollable Content option and you’ll get all the categories list without scroll.

Regards

#261088 Copied In reply to: Display "all categories" button on the shop sidebar

Olga Barlow

Participant

November 24, 2020 at 22:07

Hello,

Could you, please, provide us with WP Dashboard access to check the issues? We can’t check the site because of maintenance mode https://prnt.sc/vpe997

Regards

#261087 Copied In reply to: Wishlist share icons Problem + Low quality Catalog Thumbnails

Olga Barlow

Participant

November 24, 2020 at 22:04

Hello,

You missed the password. What is the password for that user?

Regards

#261086 Copied In reply to: How to change header background color?

Olga Barlow

Participant

November 24, 2020 at 22:02

Hello,

Go to Theme Options > WooCommerce > Single product > Related products > change the related products limit http://prntscr.com/vpe74v and then you may change it back and save settings. The warning should disappear after that.

Regards

#261085 Copied In reply to: error under the articles

Olga Barlow

Participant

November 24, 2020 at 22:00

Hello,

Unfortunately, neither our theme nor WooCommerce plugin include the sale filter by default. Look for third-party filter plugin to implement this.

Regards

#261083 Copied In reply to: Filter for promotional products

Olga Barlow

Participant

November 24, 2020 at 21:59

Hello,

Default slider element has limited options for mobile devices, it’s true. But if you need slider with advanced mobile options use the Revolution slider plugin https://www.sliderrevolution.com/faq/responsive-content/ that comes bundled with our theme. Go to XStore > Plugin Installer > install the Revolution slider and use it.

What other is wrong on mobile devices? Is it different from what you saw on our demo?

Regards

#261082 Copied In reply to: Refund Needed

Olga Barlow

Participant

November 24, 2020 at 21:55

Hello,

There is JS error in the console http://prntscr.com/vpe35j
Provide us with WP Dashboard and FTP access to your site to check what is the reason of this issue.

Regards

#261081 Copied In reply to: Adding product to the cart

Olga Barlow

Participant

November 24, 2020 at 20:30

Hello,

Then they have the same tags. You can enable the default Storefront theme (Appearance > Themes > Install and activate Storefront) and check what related products you have with the default theme.

Regards

#261066 Copied In reply to: related products only from the same current category
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Viewing 12,840 results - 12,811 through 12,840 (of 30,391 total)

Viewing 30 posts - 12,811 through 12,840 (of 30,391 total)

← 1 2 3 … 427 428 429 … 1,012 1,013 1,014 →

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