Forum Replies Created

Viewing 30 posts - 4,831 through 4,860 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 09:59

    Hello,

    Issue with the mentioned elements caused by yellow pencil custom https://prnt.sc/1uvadhh
    Don’t use Yellow pencil custom CSS to change the colors of the header elements, use header builder settings https://prnt.sc/1uv9sbw

    Provide us with link to page where we’ll be able to check the issue with the mentioned icons bg color.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 08:49

    Hello,

    If you use WPRoket Lazy loading for the images then keep the disabled theme lazy loading option (Theme Options > Speed optimization > Image Loading Type > Default).
    Check your site now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 19:06

    Hello,

    I suppose you have an additional header for the home page https://prnt.sc/1us3s4y Isn’t it?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 18:51

    Hello, @franked

    Do you need any help from our side with your issue? Please, create a separate topic in this case.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 18:48

    Hello,

    Looks that issue was related to cache plugin. I have cleared the cache and everything is ok with the username.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 18:40

    Hello,

    It looks like some kind of issue with the server settings or cache. Besides< your site looks ok for me https://prnt.sc/1us0kie

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 18:39

    Hello,

    It’s not related to builder but to WooCommerce plugin. Follow the docs if you want to sent notification to admin about new accounts https://docs.woocommerce.com/document/notify-admin-new-account-created/
    For other types of emails you can manage recipients from the WooCommerce > Settings > Emails > Manage email type and add recipients https://prnt.sc/1us0e2i

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 18:35

    Hello,

    I see that you use out of date version of our theme. Please, provide us with FTP access to your site to update the theme and XStore core plugin to the latest versions, and then we’ll be able to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 18:28

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 18:28

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 18:28

    Hello,

    There is no such option in WooCommerce plugin settings by default. Contact WooCommerce support https://wordpress.org/support/plugin/woocommerce/ and ask if they have any suggestion for this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 18:21

    Hello,

    Do you have any server cache? Because we did some changes but they do not apply because of some kind of cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 18:06

    Hello,

    Go to Appearance > Widgets > add the Product categories widget to the Shop sidebar area and change the widget title according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 18:04

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 18:04

    Hello,

    What cache plugin do you use? It looks that wp_is_mobile function does not work with your cache plugin and plugin caches the mobile version for the desktop. Could you, please, contact cache plugin support and ask how to avoid caching of the mobile version for the desktop device and separate mobile and desktop cache?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 18:00

    Hello,

    Try to activate theme now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 17:59

    Hello,

    Nope, unfortunately. I’ll try to speed up the process.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 17:58

    Hello,

    Checked the theme options again. They are working now without any errors in the console https://prnt.sc/1urv7gk . What actions do you do before breaking?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 17:56

    Hello,

    Provide us with link to site where you enabled that. And also WP Dashboard access to check the settings.
    Progress bar should appear in the mini-cart area. Don’t you have that?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 17:54

    Hello,

    Because you chose it to show on the single product page using Custom HTML element https://prnt.sc/1uruo19
    Remove the element from the single product content if you don’t need that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 17:44

    Hello,

    Try to activate theme now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 17:39

    Hello,

    Do you need a selector of the product title on the shop page or on a single product? Do you use a built-in single product layout or single product builder? You can use Chrome developer tools to inspect elements, for example https://prnt.sc/1ursx9b

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 17:30

    Hello,

    1) Our theme does not have option to fix the footer to the window bottom. Our theme displays the footer at the bottom of the page content and if your page content is too short then additional space appears below the footer to the window bottom.
    2) Add the below code to Theme Options > Custom CSS to remove space between header and page content.

    .template-container .site-header {
        margin-bottom: 0;
    }
    

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 17:17

    Hello,

    Go to XStore > Sales booster > Progress Bar and edit it according to your needs or disable it https://www.8theme.com/documentation/docs/sales-booster/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 17:15

    Hello,

    Could you, please, write in English?
    To translate the mentioned strings go to Loco translate > Plugins > XStore core plugin > create a translation of the core plugin and translate all the mentioned strings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 17:09

    Hello,

    1) To change the mobile menu edit mobile using header builder and edit the mobile menu element. Choose there menu you want to display for the mobile https://prnt.sc/1urmlne If I edit your header I see my changes.

    2) I see slider on the mobile https://prnt.sc/1uro4hp But your images are big and not optimized. They are loading slow, so use https://tinypng.com/ to optimize images
    Also, use Revolution slider responsive settings to align layers for the mobile devices https://prnt.sc/1urp6u4

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 16:39

    Hello,

    Could you, please, provide us with WP Dashboard access? We’ll check the settings you use there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 16:38

    Hello, @laurena86

    8.0.7 version of theme is compatible with WooCommerce 5.7.1. Anyway, you may update WooCommerce plugin first (without theme update). Test your site. If everything is ok then update theme and core plugin to the latest version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 16:35

    Hello,

    Could you, please, provide us with link to your single product page? We’ll check and give you custom code to align that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 16:33

    Hello,

    4) We don’t have such option in our theme, unfortunately.

    Regards

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Viewing 30 posts - 4,831 through 4,860 (of 30,391 total)
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