Forum Replies Created

Viewing 30 posts - 30,271 through 30,300 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2014 at 08:27

    Hello, @needhamgroup,
    We have deleted all content from footer widget areas, but they still display in your footer. Do you use any cache plugins?
    Please, contact us on support.8theme.com, it will be more suitable.

    Regrads,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2014 at 07:54

    Hello, @nicholesarray,
    In this case you need to contact with Envato support and explain your situation. Because the only one place where you can upload theme update is themeforest account if you bought it.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2014 at 15:58

    Hello,
    Please, enable default theme, update your WooCommerce plugin to version 2.1.8 and in your wp-content/plugins folder should be only one woocommerce folder and only one woocommerce plugin in backend, after that activate our theme.
    Then reply back with list of issues that will be present after this actions.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2014 at 20:09

    Hello,
    Please, follow the instructions mentioned in our documentation https://www.8theme.com/demo/docs/legenda/index.html#!/demo_data_installation and it helps you to import Home page, slider and theme options as on our “Restaurant” variant.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 30, 2014 at 15:26

    Hello, @accuratist,
    Sorry for delay in answering.
    1), 2) I don’t see problems with thumbnails. Probably you have sorted out.
    3) We understood what caused your issue. You have enabled Template Debug Mode (WooCommerce > System Status > Tools tab > Template Debug Mode ), disable it!

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 29, 2014 at 07:38

    Hello,
    What version of WP and our theme do you use? Do you use third-party plugins? Try to disable them and check if problem is still present.
    Provide also link to your site and admin panel access in Private Content.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 23, 2014 at 21:40

    Hello,
    Thanks. Check now, please.
    Also wanted to note: to create footer you should add necessary widgets to footer widget areas (Appearance > Widgets)
    https://www.8theme.com/demo/docs/leader/index.html#!/widgets

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 23, 2014 at 21:13

    Hello,
    Have you created Registration page as it mentioned in documentation? https://www.8theme.com/demo/docs/idstore/index.html#!/registration_page
    Also you can enable registration on My Account page. To do this go to WooCommerce > Settings > Accounts > Enable registration on the “My Account” page.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 23, 2014 at 21:03

    Dear, @r-apelsin,
    Be attentive and provide your credentials in Privat Content next time, otherwise it will be visible for all users!
    To translate theme you should have placed your translation files in wp-content/themes/legenda/languages folder. Check your site now, please.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 23, 2014 at 20:43

    Hello,
    Fixed. Check, please.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 23, 2014 at 20:35

    Hello,@alex_vilela,
    Are you using version 2.1 of Legenda theme? Provide link to your site and explain your problem in details, please.
    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2014 at 15:15

    Hello,
    You are welcome!

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2014 at 15:10

    Hello,
    This is Parallax effect. Read here how to add and use it https://www.8theme.com/demo/docs/legenda/index.html#!/visual_composer

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2014 at 15:07

    Hello,
    We are working on it. And this issue will be fixed as soon as possible.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2014 at 15:04

    Hello, @alex_vilela,
    You can watch the video tutorial https://www.8theme.com/demo/docs/legenda/index.html#!/video_tutorials

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2014 at 15:01

    Hello,
    You are welcome! Have a nice weekend and Happy Easter too!

    Regards,
    8theme Ltd

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2014 at 14:56

    Hello,
    You are welcome!

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2014 at 14:56

    Hello,
    You are welcome!
    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2014 at 14:55

    Hello,
    You are welcome!

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2014 at 09:57

    Hello,
    Ok, sure. You may contact us once you need it.

    Regards
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 18, 2014 at 13:51

    Hello,
    Yes, we modified only form-billing.php file, we’ll also include this fix in our update.
    If you plan to do any css changes place them in custom.css to be able to update theme in future. All php changes do in child theme!

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 18, 2014 at 09:23

    Hello, @hicct,
    We have updated your theme. Problem with sidebar was related with out of date archive-products.php in child theme.
    Check now.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 18, 2014 at 08:02

    Dear Brian,
    We bring our apologies for this terrible inconvenience! We are planning to release our update within next week and you can be sure it will fix your problem. But we understand that it can be urgent for you, so you may fix this issue now, manually.
    Edit file blanco/code/functions.php , find wp_enqueue_script('masonry', get_template_directory_uri().'/js/jquery.masonry.min.js'); (line 47) and replace by
    wp_enqueue_script('et_masonry', get_template_directory_uri().'/js/jquery.masonry.min.js');

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 18, 2014 at 07:52

    Dear customers,
    We bring our apologies for this terrible inconvenience! We are planning to relese our update within next week and you can be sure it will fix your problem. But we understand that it can be urgent for you, so you may fix this issue now, manually.
    Edit file idstore/code/options.php , find if($doshortcode){ (line 5) and replace by if($doshortcode && is_string(ot_get_option( $key,$setting ))){

    Edit file idstore/code/functions.php , find wp_enqueue_script('masonry', get_template_directory_uri().'/js/jquery.masonry.min.js',array(),false,true); (line 84) and replace by
    wp_enqueue_script('et_masonry', get_template_directory_uri().'/js/jquery.masonry.min.js',array(),false,true);

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 18, 2014 at 07:36

    Dear customers,
    We bring our apologies for this terrible inconvenience! We are planning to release our update within next week and you can be sure it will fix your problem. But we understand that it can be urgent for you, so you may fix this issue now, manually.
    Edit file idstore/code/options.php , find if($doshortcode){ (line 5) and replace by if($doshortcode && is_string(ot_get_option( $key,$setting ))){

    Edit file idstore/code/functions.php , find wp_enqueue_script('masonry', get_template_directory_uri().'/js/jquery.masonry.min.js',array(),false,true); (line 84) and replace by
    wp_enqueue_script('et_masonry', get_template_directory_uri().'/js/jquery.masonry.min.js',array(),false,true);

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 18, 2014 at 07:15

    Dear customers,
    We bring our apologies for this terrible inconvenience! We are planning to release our update within next two days and you can be sure it will fix your problem. But we understand that it can be urgent for you, so you may fix this issue now, manually.
    Edit file legenda/framework/options.php , find if($doshortcode){ (line 5) and replace by if($doshortcode && is_string(ot_get_option( $key,$setting ))){

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 17, 2014 at 15:26

    Hello,
    We have regenerated thumbnails and it fixed your problem on cart page.
    Unfortunately we can’t understand what caused issue with shop and single product page. We have checked, issue is present only if you are logged in as administrator. It looks fine for customers and unregistered users. We’ll try to figure out what causes the problem and tell you if we find solution.

    Regards
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 17, 2014 at 15:19

    Hello,
    We need access to you template files to fix issue. So, we need your FTP.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 17, 2014 at 15:15

    Hello,

    @FranM
    , It should be available within next three days.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 17, 2014 at 14:03

    Hello,
    Please, try to update translation file and check if it fix your problem https://www.8theme.com/how-to-update-translation-files/
    Reply back in case it does not help.

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Viewing 30 posts - 30,271 through 30,300 (of 30,391 total)
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