Page 1005 – 8theme.com

Forum Replies Created

Viewing 30 posts - 30,121 through 30,150 (of 30,391 total)

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Olga Barlow

Participant

November 6, 2014 at 14:38

Hello,

We have checked on few devices, didn’t face described issue

Did you try to check on other device? With other internet provider?

Regards,
Olga Barlow

#23497 Copied In reply to: Product images not displaying on mobile

Olga Barlow

Participant

November 6, 2014 at 13:54

Hello, @Crealys,
We received answer from BrainstormForce support. You can see in below:

Hey,
We tested, at the moment – Fixed background property is creating bugs in Chrome.

See reports here –
http://stackoverflow.com/questions/22292357/fixed-background-image-bug-chrome-mac
http://www.cybertechquestions.com/css-fixed-background-attachment-blinks-in-google-chrome_118396.html
https://wordpress.org/support/topic/problem-with-fixed-backgrounds-in-chrome

if you google “Chrome bug with fixed background” you will find many people reporting the same.

The workaround for this is quick. Simply change fixed background to “Move with the content” (scroll) Further – you can apply parallax to it and make it even more beautiful.

We hope this solution helps you.

Regards,
Olga Barlow

#23482 Copied In reply to: Issues concerning proper images appearance and white spaces

Olga Barlow

Participant

November 6, 2014 at 09:24

Hello,

We would like to help you, but we can’t find out what could cause your problem. See how it looks for us

Regards,
Olga Barlow

#23444 Copied In reply to: Background image with Vertical Parallax On scroll setting not working on Safari

Olga Barlow

Participant

November 3, 2014 at 17:35

Hello,

We have created test product http://workit.com.ng/?product=test and don’t see described issue.
Can you also provide your ticket ID, we’ll check its status.

Regards,
Olga Barlow

#22984 Copied In reply to: [youtube] shortcut on mobile not working

Olga Barlow

Participant

November 3, 2014 at 16:35

Hello,

Please, provide also correct FTP access. There is no such issue with parent theme, you need to check child theme custom styles.

Regards,
Olga Barlow

#22968 Copied In reply to: Menu Displaying Links Over Logo on Mobile

Olga Barlow

Participant

October 31, 2014 at 15:26

Hello,

We have checked your site and don’t see described issues (payments.png for example)
Home page loads within 1.5s http://gyazo.com/fa2b061cba4805535355fd0f703fac28

Regards,
Olga Barlow

#22693 Copied In reply to: load?

Olga Barlow

Participant

October 31, 2014 at 09:46

Hello,

Go to XMarket settings > Single Product Page > Ajax ‘Add To Cart’ > off. This option should be disabled if you want to use this plugin.

Regards,
Olga Barlow

#22636 Copied In reply to: disability widget "Product Page Sidebar" on smartphone

Olga Barlow

Participant

October 31, 2014 at 09:22

Hello,

Sorry for delay. We have added missing strings to po files (wp-content/themes/sakk/languages/). You can translate it using PoEdit https://www.8theme.com/demo/docs/royal/index.html#!/0_how_to_translate
Also we would like to tell you: your site looks great! Good job!

Regards,
Olga Barlow

#22626 Copied In reply to: Promo popup trigger 'Newsletter' not translatable

Olga Barlow

Participant

October 29, 2014 at 11:40

Hello,

It’s very strange. Maybe it’s your browser cache? Clean it. What version of Safari do you use?
Check our demo https://www.8theme.com/demo/royal/?page_id=16198&et_styles=0-1-1-7-0-1
Does parallax effect look ok on our demo for you? We would like to help you, but we need to see the issue.

Regards,
Olga Barlow

#22227 Copied In reply to: Background image with Vertical Parallax On scroll setting not working on Safari

Olga Barlow

Participant

October 29, 2014 at 10:38

Hello,

Sorry for delay. We have fixed the issue, check please.

Regards,
Olga Barlow

#22214 Copied In reply to: Conflict with The Event Calendar Plugin

Olga Barlow

Participant

October 29, 2014 at 09:57

Hello,

Could you, please, ask plugin author what WooCommerce hooks were used and we’ll add them in our theme?
After that provide FTP access, so we’ll be able to fix this issue.

Our theme (and any other custom theme) isn’t compatible with all third-party extensions by default even if it’s WooCommerce compatible. You often (not always) need to customize theme or extension to make it work properly together. It’s impossible for theme author to make the theme compatible with all existing extensions. Only default theme is compatible with all third-party extensions. Thank you for your understanding.

Regards,
Olga Barlow

#22209 Copied In reply to: Smart Coupons

Olga Barlow

Participant

October 28, 2014 at 08:31

Hello,

We’ll fix this bug in our next update. Please, wait, it should be available soon!

Regards,
Olga Barlow

#21986 Copied In reply to: Visual Composer / Accordion settings

Olga Barlow

Participant

October 27, 2014 at 17:08

Hello,

We have checked and don’t see problems with scrolling on mobile any more.

Regards,
Olga Barlow

#21879 Copied In reply to: responsive bug on Agency version

Olga Barlow

Participant

October 27, 2014 at 09:30

Hello,

We have checked your site in Safari (Mac OS), Chrome and Mozilla and don’t see any issues with parallax effect.
See
If you test in Safari (Windows) you may face issues with parallax, but Safari for Windows is outdated browser!

Regards,
Olga Barlow

#21777 Copied In reply to: Background image with Vertical Parallax On scroll setting not working on Safari

Olga Barlow

Participant

October 26, 2014 at 08:52

Hello,

Could you, please, provide admin panel access in Private Content?

Regards,
Olga Barlow

#21748 Copied In reply to: responsive bug on Agency version

Olga Barlow

Participant

October 25, 2014 at 10:34

Hello,

We have sent them to you. Check your email.

Regards,
Olga Barlow

#21704 Copied In reply to: Demo pages

Olga Barlow

Participant

October 25, 2014 at 09:14

Hello,

Problem was caused by additional plugin Ultimate Visual Composer Addons. We have sent you last version of plugin. Please, update it and check if it fix your issue.

Regards,
Olga Barlow

#21699 Copied In reply to: responsive bug on Agency version

Olga Barlow

Participant

October 24, 2014 at 20:14

Hello,

Check your email, please.

Regards,
Olga Barlow

#21635 Copied In reply to: email newsletter section background.

Olga Barlow

Participant

October 14, 2014 at 07:33

Hello, @bertplantagie,

We have fixed this bug on your site and also it will be included in next theme update. Check, please.

Regards,
Olga Barlow

#19579 Copied In reply to: Warning: call_user_func_array

Olga Barlow

Participant

October 13, 2014 at 10:13

Hello, @freerunner,

Sorry for delay. Please, check your email, I have sent files.

Regards,
Olga Barlow

#19400 Copied In reply to: How come theme version Marriage, is not showing up in demo content?

Olga Barlow

Participant

October 9, 2014 at 20:31

Hello,

Could you renew admin panel access, so we’ll be able to check if our fix works for you. Because we can’t reproduce this problem on our installs.

Regards,
Olga Barlow

#19057 Copied In reply to: Warning: call_user_func_array

Olga Barlow

Participant

October 9, 2014 at 18:56

Hello, @freerunner

No, unfortunately you can’t. I thought this would help you http://stackoverflow.com/questions/19380615/getting-error-failed-to-load-resource-the-server-responded-with-a-status-of-413
But if you increased limit and it did not help then only one thing I can advise is to send you few files to import settings step by step and send last version of Essential Grid plugin.

Regards,
Olga Barlow

#19041 Copied In reply to: How come theme version Marriage, is not showing up in demo content?

Olga Barlow

Participant

October 9, 2014 at 15:33

Dear customers,

Take our apologies for this inconvenience. Such variants as Marriage, Street Photo were not included in theme import, due to using essential grid visual composer element, which should be imported separately.
I’ll explain you how to create such pages and you’ll be able to create them in no time. Or if you don’t want to do this just provide your admin panel access and we’ll create it for you.
How to create Marriage (or Street Photo) variants:
1. Go to Theme Options > Header > select 14 (or 13) type of header
2. Import Essential Grid as described in our documentation https://www.8theme.com/demo/docs/royal/index.html#!/essential_grid
3. Go to Pages > Add new. Use visual Composer and add Essential Grid element. Select Royal Marriage (or Grid 1). All Page Layout settings (Sidebar, footer, heading) should be disabled. Save page and set it as Front page in Settings > Reading.

Regards,
Olga Barlow

#18997 Copied In reply to: How come theme version Marriage, is not showing up in demo content?
Olga Barlow

Participant

October 8, 2014 at 16:41
Hello,

You need to add following code in custom.css to override the styles:

.woocommerce-message, .alert-success, .success {background-color: new_color !important;} .woocommerce-error, .alert-error, .error {background-color: new_color !important;} .woocommerce-info, .alert-info, .info {background-color: new_color !important;} .alert-block, .warning {background-color: new_color !important;}

Regards,
Olga Barlow
#18870 Copied In reply to: Alert Color
Olga Barlow

Participant

October 6, 2014 at 10:59

Hello,

You just need to add contact form shortcode to insert the functionality of a contact form
[etheme_contacts]
https://www.8theme.com/demo/docs/idstore/index.html#!/idstore_shortcodes

Regards,
Olga Barlow

#18436 Copied In reply to: IDStore Contact form issues.

Olga Barlow

Participant

October 3, 2014 at 19:55

Hello,

Page you have provided is shop page – the main woocommerce product page. You should create special woocommerce pages manually if you did not do it after woocommerce activation http://docs.woothemes.com/document/woocommerce-pages/ . Then go to WooCommerce > Settings > Products > Shop page > set you page, if you want to display only categories them you need to select Shop Page Display > Show Subcategories . Our theme settings for this page you can find in Theme Options > Shop tab & Product Page Layout tab. Please, read woocommerce documentation to create products, products categories, Shop page, Cart page etc http://docs.woothemes.com/documentation/plugins/woocommerce/getting-started/ or watch video tutorials.

Regards,
Olga Barlow

#18261 Copied In reply to: how to edit footer default text

Olga Barlow

Participant

October 3, 2014 at 19:41

Hello,

Please, first of all translate theme po file as mentioned in documentation https://www.8theme.com/demo/docs/royal/index.html#!/0_how_to_translate You can translate only necessary strings.
You did not create translation file! That’s why all theme words are in english.

Regards,
Olga Barlow

#18259 Copied In reply to: Cant translation

Olga Barlow

Participant

October 3, 2014 at 07:32

Hello,

Please, wait our theme update (it should be available soon) where we’ll solve the problem with live chat license. Then you will be able to change strings of chat box into german under messages tab in Chat Console > Options. We are sorry for inconvenience and thanks for you understanding.

Regards,
Olga Barlow

#18114 Copied In reply to: translation of screet live chat

Olga Barlow

Participant

October 2, 2014 at 08:31

Hello,

Please, check your server settings. We got following Warning message while testing your site: mail() has been disabled for security reasons.

Regards,
Olga Barlow

#17917 Copied In reply to: Update to 2.4.1

Olga Barlow

Participant

October 1, 2014 at 09:54

Hello,

We are sorry, but you are right. We’ll try to fix it in our next update.

Regards,
Olga Barlow

#17779 Copied In reply to: Header doesnt show in Blog
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Viewing 30,150 results - 30,121 through 30,150 (of 30,391 total)

Viewing 30 posts - 30,121 through 30,150 (of 30,391 total)

← 1 2 3 … 1,004 1,005 1,006 … 1,012 1,013 1,014 →

Forum Replies Created

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