It is working with no problem now.
Could you tell me what caused the problem and how you fixed it?
Any idea to prevent this from happening in the future?
Thanks,
Norliden
Participant
April 10, 2023 at 17:25
Yes, that is my old ticket.
The problem is the same.
Please contact administrator for this information.
Norliden
Participant
April 5, 2023 at 03:08
Ok, I believe I have found the problem. Otherwise, I will come back with more questions. 🙂
Please feel free to close this ticket.
Thanks.
Norliden
Participant
March 31, 2023 at 18:05
Ok, I downgraded PHO to 7.4
I have done this thing about taking down plugins to the bare bone last time I had an issue with your theme. It turned out there was a CSS causing the problem, but my site was down for several days. I don’t want to go through all this whenever your theme has an issue.
I haven’t done anything unusual to the website. Have you been able to read my last message? That the gallery is showing on previously uploaded products but NOT on the new ones I uploaded? I don’t think that is a Plugin issue since it works on my old products, not the newly uploaded ones.
Can you please take a look? You also have FTP access plus admin access.
Norliden
Participant
March 30, 2023 at 18:06
Sure, I’m attaching your login info in the private area.
I was looking at my old products; they do show a product gallery, but the other are not showing. I will provide with URL that shows the product gallery and one that doesn’t.
I don’t see where the problem is; the setting looks the same. I cleared my cache and it is still there.
If you could help me to figure this out.
Please contact administrator for this information.
Norliden
Participant
February 27, 2023 at 18:59
I see that you have fixed this problem.
Can you explain what caused this problem?
Norliden
Participant
February 27, 2023 at 09:24
Hi, when will you be taking a look at my issue?
I really would like this to be done.
Norliden
Participant
February 26, 2023 at 08:57
Try now, please.
My site is not connected to Cloudflare.
Please contact administrator for this information.
Norliden
Participant
February 24, 2023 at 07:30
What else can I do? Where is this problem coming from?
Please contact administrator for this information.
Norliden
Participant
February 23, 2023 at 19:26
CDN is taken off; the host flushed, and problem is still there.
Norliden
Participant
February 22, 2023 at 20:23
Hi there,
I have tried everything. Let me share some screenshots.
Everything is deactivated except for XStore Core, WooCommerce, Elementor, and nothing else. Cloudflare is also tuned off.
Please contact administrator for this information.
Norliden
Participant
February 19, 2023 at 23:39
Ok, So it seems like it was WP Rocket. I reactivated it, and it is now working normally. The only remaining problem is when I want to see the other images. Somehow it resized and shrunk.
Thank you for taking care of it.
Why does my mobile look different than when I look mobile version on my laptop?
It looks like a different theme for mobile.
Norliden
Participant
January 3, 2022 at 06:18
Hi Rose
Strange, I just tried it and I got in.
I’m using Filezilla.
There are no blocks for other countries, for hosts you can use norliden.com
port is 21
Siteground suggested this
“probably their FTP client is not properly configured, you can ask them to use plain FTP, and have passive mode enabled, also to provide you with their IP if the issue persist, they can see it using https://www.showmemyip.com/ from their device ”
Please contact administrator for this information.
Norliden
Participant
January 1, 2022 at 20:22
ok, no problem; I will provide information to my FTP
Let me know if you need anything else to fix this problem.
Thank you,
Please contact administrator for this information.
Norliden
Participant
December 31, 2021 at 07:48
I just had a conversation with the Host Siteground and we can see the error coming from your plugin
Yes, so now it is working. Thank you for your help.
I hope this stays like this now.
I appreciate your help.
Norliden
Participant
October 11, 2021 at 14:33
Hi Olga,
Was this done in preview mode?
Because I have the same, everything is perfect. But when I go incognito (Chrome and Firefox)it is like the screenshot I shared with you. I even used my iPhone (Safari and Chrome) and I have the same problem.
I tried with my iPad and same thing.
Norliden
Participant
October 11, 2021 at 05:28
Got it.
Now, with this review tab and my previous ticket “Product Image and Icon not displaying” #304381 is kind of related.
I can’t click on the tab, plus the icons are not displaying. I opened my website on Chrome and Firefox, I cleared my cache, I opened it on Incognito and this is still the issue.
Where do I change this?
When I built the menu, I used WPBakery; now, I’m going to use Elementor, so I’m trying to step away from WPBakery.
Not sure if this has to do with the new size on the menu.
Norliden
Participant
August 19, 2021 at 18:25
Hi,
Your screenshot didn’t show.
Also, your instruction on creating a menu does not appear on my side (select the menu via Theme Options). https://www.screencast.com/t/rjTpL2jre
As you can see on my screenshot, I can’t find that area.
Could you please help?
Norliden
Participant
August 13, 2021 at 20:37
Ok, so the problem seems to be WPML.
Is this something we can fix?
I need to have this plugin activated.
Norliden
Participant
October 11, 2020 at 07:15
Hi Olga,
I don’t understand what you did. Could you explain it, because I don’t see any static block? Maybe I’m confused and Upsell and cross-sell should be something that shows automatically?
Norliden
Participant
October 7, 2020 at 13:49
Ok, sorry for the delay.
I will provide access and information on the private area.
Thank you,
Please contact administrator for this information.
Norliden
Participant
September 15, 2020 at 19:56
Ok, I will have this information over to you as soon as possible.
Probably EOD
