Marta Iraola

Rose,

Thank you, that worked!!

I will close the ticket now.

Happy weekend

Hello Olga,

Sorry for the late reply.

1) Understood but, isn’t it strange that it shows 3 logos if I told it to only show one? Maybe it is a bug of the plugin that they will fix sometime? It is not normal to show just 1 logo in everything except for the ipad, is it?

2) Thank you!

3) I will check your urls. Thank you!!

Kind regards,

Marta

Olga.

Understood! Thank you for your explanation. But it is strange that I didn’t know that the kirki plugin is installed. Is it part of your theme or something?

Thank you!

Hello Olga,

You were right, other people had asked the same question. This solution worked for me: https://wpml.org/forums/topic/wpbakery-inline-css-gets-ignored-in-translated-pages/

What I did is disconnect the translated page, make the changes I wanted, and then reconnect it again. I see that if, after reconnecting it, I do any other change (even if it isn’t in that row) the changes revert back, so this isn’t completely fixed.

At least I know how to make it show correctly, and I really hope that either WPML or WPBakery will update their plugins soon so this isn’t a problem any longer. Maybe I will open a ticket with them to check if they have an estimated date or something.

Thank you again for your help!

Kind regards,

Marta

Another problem which I think is related to this one.

In another page, I have 6 squares with different information. As you can check in the page I link in the private content, each square in the first row has a different height. So I have tried to edit the row and configure it as “all the rows have the same height” but, after doing that, the row doesn’t take into account the paddings the the left and right of the row. I have left this row as the 3rd row of squares so you can see the difference.

I think these two problems are related somehow. It seems that if you edit a row or inner row, it deletes whatever configuration you have put there (the background color, the paddings…) this is really strange!

Looking forward to your reply.

Kind regards,

Marta

Thank you Olga! It works like a charm! I will close the topic now.

Kind regards,

Marta

Hello Rose,

Yes, it works now correctly!! Thank you.

However, I see that each post takes a different height, so when you use the arrows you can see the module from below going up and down depending on the post. Is it possible to make the carousel always take the same height so the content below the carousel doesn’t move?

Thank you again!

Fantastic! thank you!

Olga,

OK! I didn’t know you had to click Publish too. I thought that you just had to click on “Save”.

I tried it now and it doesn’t show any message.

Thank you for all your help! I think we finally can close the ticket haha

Have a nice day.

Kind regards,

Marta

Hello Olga,

Yes, I think the phone number problem is solved too! Thanks a lot for your help.

For your information the loading warning still appears, but I don’t think it breaks anything. I don’t know if you want to check it further.

Thanks again for all your help!

Hello Olga,

I have been checking the headers. I can create new headers now!! Thank you! I also added the ¿ back again and it seems to work.

However, I have detected a new bug. It is not breaking anything but it is quite strange.

My website has two languages, ES and EU. Whenever I edit a header, whitout me touching anything, it says that it is going to appear only in the EU version. Let me explain with a couple of examples.

1 – Header 1 only shows in Project 1 (es)

2 – When I enter to edit header 1 it says that the only condition is to show in Project 1 (eu) without me touching anything.

This is not a breaking bug because if I change it again to say Project 1 (es) it works.

Also I tested it in a header which has two conditions: to show the header in Project 2(es) and Project 2(eu). If I enter to edit the header, it says that the two conditions are Project 2 (eu) and Project 2(eu)!

If I am not careful the headers disappear from the ES version because of this. Each time that I edit a header I must select again the condition to appear in (es).

This is similar to the oher bug that I told you about the phone number. I have checked and it still happens.

So each time that I edit a header I must put the correct phone number and the condition (es) or else it will change with me touching it.

Apart from this, whenever I change anything from the header builder, when it is saved and I close that tab, a chrome alert pops up telling me that I have not saved the changes and some things could be lost. I close it anyway and nothing is lost (because I did save before) but I am not sure why that happens.

I hope you will be able to check out these things.

Looking forward to your answer.

Kind regards,

Marta

Hello Olga,

Thanks to your hard work I have recovered almost all of the headers. I was going to create the other ones now but, when I click in “Add header” it automatically enters to edit the last header from the list. It doesn’t let me create a new header.

Could you check it please?

Thanks!

Olga,

Thank you for the quick answer! I will wait then.

I was going to leave a 5 star review on themeforest but it seems I have already done it before! Haha

Have a nice afternoon.

Hello again!

The client is pressuring me and I don’t know what to tell them.

How is it going? Is there any news you can tell me?

Thanks!

Hello,

Sorry to insist. I am trying to create the headers again and it isn’t working. I have already changed the max execution time but, when I go to Header Builder – Multiple headers, I can click in “add header” and put a name, but then after saving it stays loading and never ends (I waited over 5 minutes and nothing).

Could you please check why I can’t make any new multiple header? I gave you FTP details too so you can check it better.

Waiting for your response

Kind regards,

Marta