Forum Replies Created

Viewing 30 posts - 1 through 30 (of 140 total)
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  • Avatar: Marta Iraola
    Marta Iraola
    Participant

    Olga,

    Thank you very much for the explanation!

    #278839 Copied In reply to: Revolution slider problem
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Hello Rose,

    We have detected that the Autoptimize plugin (https://es.wordpress.org/plugins/autoptimize/) was the culprit, after deactivating it the sliders work again.

    Do you think it could be possible to configure it in a way that doesn’t give any problem? If possible we would like to keep on using it, until now it didn’t have any conflict.

    Thank you!

    #278400 Copied In reply to: Revolution slider problem
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Olga, not a problem! You are always very fast.

    I see it works now, thank you for your help! I will close the ticket now.

    Kind regards,

    Marta

    #270588 Copied In reply to: Blog pagination in other languages
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Perfect Olga!

    Thank you again!

    #268498 Copied In reply to: Problem with variable products
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Hello Olga,

    Thank you, it works now!

    Is it something we will have to do again if we update the theme?

    Kind regards,

    Marta

    #268431 Copied In reply to: Problem with variable products
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Hello Olga,

    1) Done!

    2) Please check the private content area.

    Thank you!

    Please contact administrator
    for this information.
    #268397 Copied In reply to: Multiple header in different languages
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Olga,

    Thank you very much!

    #268365 Copied In reply to: Divi builder plugin problem
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Hello Olga,

    1 ) OK, no problem. May I suggest that it could be a good improvement for the theme to add an option like that?

    2) I have 7.2.3 which is the latest version right? I have noticed that when I change a header and save the changes, it shows the correct count (4 headers). But when I close and open the header builder again it says 84 headers. It’s just a number so I don’t care, just wanted to let you know. I think that 84 is the number of conditions, because the number went up when I put the conditions of the pages.

    Thank you for eberything.

    Kind regards,

    Marta

    #268327 Copied In reply to: Multiple header in different languages
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Hello Olga,

    Sorry for the confusion. That website in that URL is not going to exist anymore, the idea was to develop it in that URL and then migrate the contents to the good URL. We have installed divi again in the URL so you can see we are not using xstore there anymore.

    Thank you for your help.

    Kind regards,

    Marta

    Please contact administrator
    for this information.
    #268325 Copied In reply to: Divi builder plugin problem
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Hello Olga,

    1) I have put the license In the private content area. I have deactivated it from the “fake” website already so there should be no problem.

    2) Thank you very much for your offer but in the end we have used divi for the website. I am sure we will use xstore again very soon!

    Thank you for everything.

    Kind regards,

    Marta

    Please contact administrator
    for this information.
    #268051 Copied In reply to: Divi builder plugin problem
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Hello,

    We have decided to maintain the divi theme in the website as we were having multiple problems otherwise.

    If I delete the license from the website we were developing, will I be able to use the license in another new project?

    Thank you!

    #266883 Copied In reply to: Divi builder plugin problem
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Sorry for the very late reply! Thank you for your help Olga. Understood.

    #266859 Copied In reply to: Newsletter popup question
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Olga,

    Thank you for your reply! OK, I will close the ticket now but if we have any problem with the license I will contact you.

    Kind regards,

    Marta

    #265528 Copied In reply to: How to migrate all the content to another hosting
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Hello Olga,

    1 – That option is checked but it still happens. I will give you access in the private content area to check it out.

    2 – OK!

    Thank you.

    Please contact administrator
    for this information.
    #265387 Copied In reply to: Newsletter popup question
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Understood Olga, thank you.

    #265113 Copied In reply to: Urgent! Problem with WPBakery Page Builder
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Hello Olga,

    Thank you very much for the quick reply. I couldn’t answer until now but we have changed that and the Bakery works now.

    Out of curiosity do you know why this was happening? We have used this theme in plenty of websites but we hadn’t seen this problem until now. Just so we can try to avoid it in the future.

    Kind regards,

    Marta

    #264863 Copied In reply to: Urgent! Problem with WPBakery Page Builder
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Hello Olga,

    It works now! Thank you!

    #257804 Copied In reply to: Telephone link in the topbar
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Thank you for everything Olga! I will close the ticket now.

    Kind regards

    Marta

    #257521 Copied In reply to: Multiple Header builder not working
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Hello Olga,

    Yes! It works! I had to revise and change the etxegain one which was showing the default header (I don’t know why, it was working before) but everything is working correctly.

    Even now I have seen some “strange” things while working in the header builder. Mainly the preview you see while you change things, it was not showing the correct logo and sometimes even when editing the logo it was not showing the correct one in the backend (but it does show in the front end). It seems clear that the header builder, as you say that it is in beta, has many things to check and improve. I hope you will continue working on making the header builder smoother.

    Thanks a lot for all your help.

    Kind regards,

    Marta

    #257487 Copied In reply to: Multiple Header builder not working
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Hello,

    I see in themeforest that a new update 7.1 is available! However from the wp-admin it doesn’t appear. Will you make this update in my website today or how can I do it?

    Thanks a lot for your support.

    Kind regards,

    Marta

    #257454 Copied In reply to: Multiple Header builder not working
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Hello Olga,

    Thank you for the information. I will be looking forward to any reply with news. I hope the update will be ready soon.


    @michaelb    , thank you for your concern. It seems that our situation is different and that’s why I can’t update it yet. I hope your website works well!

    Happy weekend

    #257127 Copied In reply to: Multiple Header builder not working
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Hello,

    Can you tell me anything? At least to know if you are looking into this.

    Maybe deleting the egogain header and creating it again would fix the problem? I would not care if that is the solution, I can do it again.

    Looking forward to your reply.

    Thank you for your help.

    Kind regards,

    Marta

    #256888 Copied In reply to: Multiple Header builder not working
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Hello!

    Is there any update about this? Can you give me some idea about how much time will it take to fix it? Just to know.

    Thanks a lot for your help.

    Kind regards,

    Marta

    #256710 Copied In reply to: Multiple Header builder not working
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Hello Olga,

    I really appreciate your reply to keep me updated.

    Ok, I will be looking forward to your replies today too.

    Maybe I will correct the rest of the headers by editing and saving them, that way the problem will only happen with the default and egogain headers.

    Kind regards,

    Marta

    #256525 Copied In reply to: Multiple Header builder not working
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Hello,

    Sorry to write again, but I wanted to tell you that I have temporarily made the egogain header to show the default header content. That way at least there is the GE logo everywhere instead of the egogain one.

    The problem is still happening so I hope you can find a solution.

    Kind regards,

    Marta

    #256130 Copied In reply to: Multiple Header builder not working
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Hello again,

    I have been fixing some other headers by going to edit them and then saving them, so at least them have some kind of solution. But the default header is showing the egogain one still. That is the header that worries me the most, the default header.

    If you could please check why the default header is not showing, and why the egogain one is showing everywhere until I edit and save the other ones… I would prefer not to go one by one if possible…

    Looking forward to your reply.

    Kind regards,

    Marta

    #256092 Copied In reply to: Multiple Header builder not working
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Hello Olga,

    Yes, that header is showing in its correct portfolio, but it is also showing in all of the pages and other portfolios too…

    Let’s say we have the default header (with the GE logo) and then “Multiple header 1”, “Multiple header 2”, “Multiple header 3″…

    Right now it is showing that “Multiple header egogain” in all the pages and portfolios.

    I just clicked “edit” on “Multiple header 1”, without changing anything, and clicked “Save” and it is showing the correct header in that project.

    I did the same thing with “Multiple header 2” and it shows too.

    I think that maybe editing and saving each of the multiple header will make it work again? but why is this happening? Can you internally do it for all of them?

    Also, I tried saving the default header to make it work but it is still showing the header from “Multiple header egogain”.

    There is something not working correctly, right? Is it some kind of theme cache or something not reading the correct header for each project? Can you please fix it?

    Thank you for your help.

    Kind regards,

    Marta

    Please contact administrator
    for this information.
    #256019 Copied In reply to: Multiple Header builder not working
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Hello again!

    I see that right now it is showing that logo in all the website, I guess you are in the middle of testing everything…

    Is it possible to show at least the correct logo from the default header in the meantime in all the pages, like before?

    Thank you!

    #255966 Copied In reply to: Multiple Header builder not working
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Hello Olga,

    Yes, that is right! I will give you the link in private content area.

    Kind regards,

    Marta

    Please contact administrator
    for this information.
    #255957 Copied In reply to: Multiple Header builder not working
    Avatar: Marta Iraola
    Marta Iraola
    Participant

    Hello Olga,

    Thank you for your honesty and offer of help. We will ask the plugin creators too if they think it will work well or not.

    Kind regards,

    Marta

    #253967 Copied In reply to: New real estate website
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