Forum Replies Created

Viewing 30 posts - 301 through 330 (of 418 total)
1 2 3 … 10 11 12 13 14
  • Avatar: laranz
    Laranz
    Participant
    July 17, 2017 at 02:28

    Hi,

    Download Visual Composer latest version from here: https://www.8theme.com/download-plugins/page/2/ and update it. 🙂

    Let us know,

    Thanks,
    laranz.

    #168052 Copied In reply to: Visual Composer update
    Avatar: laranz
    Laranz
    Participant
    July 17, 2017 at 02:26

    Hi,

    Did you successfully install the base demo content in Theme Options -> Import/Export? If not, try this, Go to Tools -> Import -> WordPress and use this file http://take.ms/hqNDo ( don’t unzip it, upload that the downloaded file in .gz format ),

    make sure you have high values for memory allocated to PHP https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP and higher execution time https://wordpress.org/plugins/wp-maximum-execution-time-exceeded/ after successfully install the plugin you may revert back to the original value.

    and if that is successful then go to Theme Options -> Import/Export and install the Sports “Demo Version” there,

    If you still don’t work it and you are on Share hosting means, ask your host to turn of the safe_mode for some time and try the import process.

    Let us know,

    Thanks,
    laranz.

    #168051 Copied In reply to: how to enable sport theme?
    Avatar: laranz
    Laranz
    Participant
    July 17, 2017 at 01:56

    Hi,

    You can use this Custom CSS in your child theme’s style.css or Appearance -> Customize -> Additional CSS,

    .price del, .price del .amount { color: #ff0000 !important; }

    Change the #ff0000 to your needed color.

    Let us know,

    Thanks,
    laranz.

    #168050 Copied In reply to: change colour of strike through price
    Avatar: laranz
    Laranz
    Participant
    July 17, 2017 at 01:50

    Hi @ycs7a,

    Actually what is not working in your variable product? I checked your linked product, it works just fine. If you tell us exactly what is not working, we will double check it.

    Let us know,

    Thanks,
    laranz.

    #168049 Copied In reply to: Default Ecommerce 4
    Avatar: laranz
    Laranz
    Participant
    July 17, 2017 at 01:44

    Hi,

    Sorry you feel that way, can you tell us exactly what is not working? So that we can help you on that.

    Go to https://wordpress.org/plugins/woocommerce/advanced/ Scroll a bit below, and in Previous version, can you downgrade woocommerce to one version down and see that works? just in case? http://take.ms/aJbCV

    Let us know,

    Thanks,
    laranz.

    #168048 Copied In reply to: This theme does not work
    Avatar: laranz
    Laranz
    Participant
    July 17, 2017 at 01:34

    Hi @mleihs,

    In that case use this related.php http://take.ms/d5nZ2 in the /woocommerce/single-product/realted.php either in your child theme or parent theme. I suggest using Child theme for code edits. You can edit the loop like I did in the related.php for up-sells.php too.

    Let us know,

    Thanks,
    laranz.

    #168047 Copied In reply to: Images not loading / similiar products
    Avatar: laranz
    Laranz
    Participant
    July 17, 2017 at 01:08

    Hi,

    I tried to view your page and all the images in the sites are https, did you fixed it already? http://take.ms/OeSmy

    Let us know,

    Thanks,
    laranz.

    #168046 Copied In reply to: HTTPS images problem
    Avatar: laranz
    Laranz
    Participant
    July 17, 2017 at 00:46

    Hi,

    It seems the screets-lc plugin cause some issue, did you configure the plugin correctly? Did you fill all the details about firebase in the Plugin settings page? If not, do that and check it. If you’re not using that plugin, just try to disable that and see how the product page loads.

    If nothing works, pass us the WP Login details we will check what’s going wrong.

    Let us know,

    Thanks,
    laranz.

    #168045 Copied In reply to: products image gallery
    Avatar: laranz
    Laranz
    Participant
    July 17, 2017 at 00:33

    Hi,

    Can you try disable Woocommerce plugin and reactive it again? If that didn’t help please pass us the WP login details as well as FTP login details in a private content so that we can debug what is going wrong.

    Let us know,

    Thanks,
    laranz.

    #168044 Copied In reply to: Error on Products That Have Linked Products
    Avatar: laranz
    Laranz
    Participant
    July 16, 2017 at 23:58

    Hi,

    No need to edit any files, just go to Appearance -> Widgets and edit the “Left side top bar area” widget, http://take.ms/pnGoH it will replace the top language bar.

    If you want to override that via Child then you can create file like this headers/parts/top-bar.php in your child theme and override it from parent theme “/wp-content/themes/royal/headers/parts/top-bar.php”

    Let us know,

    Thanks,
    laranz.

    #168043 Copied In reply to: Languages Area
    Avatar: laranz
    Laranz
    Participant
    July 16, 2017 at 23:35

    Hi,

    Can you pass us the WP Login details in the Private Content reply, so that we can check what is going wrong. If you using any child theme, try switching to the parent theme and see it fixes. It seems few HTML markups are missing in your site that cause this, in any case you edit anything in this file /wp-content/themes/royal/framework/woo.php ?

    Let us know,

    Thanks,
    laranz.

    #168042 Copied In reply to: Cart section is not working
    Avatar: laranz
    Laranz
    Participant
    July 16, 2017 at 23:11

    Hi,

    Can you show us the URL of the website where this issue occurs? If you want that private, use private content.

    Let us know,

    Thanks,
    laranz.

    #168041 Copied In reply to: Missing image dimensions for Hover Img
    Avatar: laranz
    Laranz
    Participant
    July 16, 2017 at 19:19

    Hi @logicnet,

    I tried to save the home page multiple time in the backend, each time the page saves without any issue. Can you try in a separate browser in a private tab, clear all your cache too.

    Let us know,

    Thanks,
    laranz.

    #168038 Copied In reply to: Page administration is not loaded
    Avatar: laranz
    Laranz
    Participant
    July 16, 2017 at 18:28

    Hi,

    Is this working well before the multilingual?

    Let us know,

    Thanks,
    laranz.

    #168037 Copied In reply to: [Brands carousel] can't order brands by ID/title
    Avatar: laranz
    Laranz
    Participant
    July 14, 2017 at 11:06

    Hi,

    Can you check your website link you shared? The home page loads just fine, but when I click the category or other pages, it just loads blank page.

    Let us know,

    Thanks,
    laranz.

    #167942 Copied In reply to: Special pricing – missing strikethrough on category page
    Avatar: laranz
    Laranz
    Participant
    July 14, 2017 at 10:48

    Hi Will,

    Did you use any plugin for that? I see that just output a thumbnail, there is no anchor tags or something to click: http://take.ms/pfEOy

    Adjust some of its settings to produce a clickable product link on the thumbnail or something. If that still didn’t work, pass us the WP Login details in a Private Content.

    Let us know,

    Thanks,
    laranz.

    #167941 Copied In reply to: Top Items in Grid products not clickable
    Avatar: laranz
    Laranz
    Participant
    July 14, 2017 at 10:37

    Hi,

    Can you pass us the WP Login details in the Private Content? So that we can check and give you solution about this issue.

    Let us know,

    Thanks,
    laranz.

    #167940 Copied In reply to: problem cart icon on header
    Avatar: laranz
    Laranz
    Participant
    July 14, 2017 at 10:26

    Hi,

    Glad we helped. 🙂

    Let us know if you have any other questions,

    Thanks,
    laranz.

    #167937 Copied In reply to: XStore Organic theme varant – how to alter slideshow text
    Avatar: laranz
    Laranz
    Participant
    July 14, 2017 at 10:22

    Hi,

    Can you give us the CSS you added? In that cases use the media query to target particular size like,

    @media only screen 
  and (max-width: 480px) {
 //put your css here.
}

    This way it target only the mobile device, adjust the CSS you made for the mobile too using this.

    Let us know,

    Thanks,
    laranz.

    #167936 Copied In reply to: Product Options Plugin Problem and Product Thumbnails issue
    Avatar: laranz
    Laranz
    Participant
    July 14, 2017 at 08:34

    Hi,

    It seems it has some issues with the new Woo updates, I report this to the developers, for now disable the zoom functionality. We will fix this in the upcoming update.

    Let us know if you have any other questions,

    Thanks,
    laranz.

    #167928 Copied In reply to: classico 1.8 function issue with woocomerce
    Avatar: laranz
    Laranz
    Participant
    July 14, 2017 at 08:03

    Hi,

    While adding image to the image gallery, make sure you filled all these fields for the image, http://take.ms/Zar3Z

    Let us know,

    Thanks,
    laranz.

    #167924 Copied In reply to: Figcaption on Image Gallery
    Avatar: laranz
    Laranz
    Participant
    July 14, 2017 at 06:34

    Hi,

    Glad we helped 🙂

    Let us know if you have any other questions,

    Thanks,
    laranz.

    #167914 Copied In reply to: Duplicate products
    Avatar: laranz
    Laranz
    Participant
    July 13, 2017 at 16:14

    Hi,

    Can you check now? The custom.css won’t generate now. 🙂

    If you want to do custom CSS then do that by creating a Child theme and put everything in the Child theme’s style.css or do that in Appearance -> Customize -> Custom CSS.

    Now it loads fast, if you still want more fast, use some cache plugins.

    Let us know,

    Thanks,
    laranz.

    #167881 Copied In reply to: My Website loads very slowly
    Avatar: laranz
    Laranz
    Participant
    July 13, 2017 at 15:43

    Hi,

    We’re using Slider revolution, you can easily tweak its settings in the Dashboard. See which slider shows in the home page ( by click edit the home page and see which shortcode is there ) and edit it according to that.

    Docs can be found here: https://www.8theme.com/documentation/xstore/slider-set-up/new-slider/ You can find the slider import files here: https://www.8theme.com/download-plugins/ “XStore XML files v 3.15”

    Let us know,

    Thanks,
    laranz.

    #167868 Copied In reply to: XStore Organic theme varant – how to alter slideshow text
    Avatar: laranz
    Laranz
    Participant
    July 13, 2017 at 09:12

    Hi,

    Use this index.php in your Child Theme: http://take.ms/jjTqD More about the function: https://codex.wordpress.org/Function_Reference/paginate_links

    Let us know,

    Thanks,
    laranz.

    #167807 Copied In reply to: Blog pagination
    Avatar: laranz
    Laranz
    Participant
    July 13, 2017 at 08:30

    Hi,

    A couple of things we can try to find what cause the issue,

    1. Disable all the other plugins other than 8theme suggestions, and see that fixes.
    2. Increase the memory allocated to PHP, https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    3. Turn on the https://codex.wordpress.org/WP_DEBUG or see the error_log in your server to figure out what cause the issue.

    Let us know,

    Thanks,
    laranz.

    #167801 Copied In reply to: Page administration is not loaded
    Avatar: laranz
    Laranz
    Participant
    July 13, 2017 at 07:49

    Hi,

    What happens if you disable the Zoom in Theme Options -> E-Commerce -> Single Product Page -> Zoom Effect -> Disabled? I tried it it still shows the issue, can you try add this in to your Child theme’s functions.php 

    function theme8_remove_scripts() {
    wp_dequeue_script( 'et_zoom' );
    wp_deregister_script( 'et_zoom' );
}
add_action( 'wp_enqueue_scripts', 'theme8_remove_scripts', 20 );

    If still it didn’t work, try update all the plugins to its latest version and see that fixes the issue, if still didn’t then deactivate all the plugins except woocommerce and see that fixes in that case, activate the plugins one by one and find which plugin cause the conflict.

    Let us know,

    Thanks,
    laranz.

    #167789 Copied In reply to: classico 1.8 function issue with woocomerce
    Avatar: laranz
    Laranz
    Participant
    July 13, 2017 at 06:35

    Hi,

    Just open the custom.css via FTP, copy its content and paste that in to your Child Theme’s style.css file, after that, go to Theme Options > http://prntscr.com/funpia

    If still that didn’t work, please refresh your cache and see that works, optionally you can delete the custom.css file in your parent theme. If that didn’t work, pass us the WP Login details in the private content area.

    Let us know,

    Thanks,
    laranz.

    #167780 Copied In reply to: My Website loads very slowly
    Avatar: laranz
    Laranz
    Participant
    July 10, 2017 at 00:11

    Hi,

    1. You can create a Child theme if you don’t have, then copy this file /wp-content/themes/royal/headers/parts/top-bar.php from the parent theme and create the same file in the same directory structure in the child theme and edit it according to your needs.
    2. Go to Theme Options -> Promo Popup -> Show link in the top bar, uncheck it. It will remove the Newsletter and the icon from the top bar.
    3.You can try a redirect plugin: https://wordpress.org/plugins/woo-login-redirect/ For registration you can request a feature request in the forums.

    Let us know,

    Thanks,
    laranz.

    #167425 Copied In reply to: Static Block (no Visual Composer) and Appearance > Customize goes 500
    Avatar: laranz
    Laranz
    Participant
    July 9, 2017 at 23:00

    Hi,

    For email not sending, try install the Contact Form 7 and try it sends email or not. If that didn’t send try configure your SMTP, https://wordpress.org/plugins/easy-wp-smtp/ it is not a theme feature though, it is WordPress default feature.

    For other things I said, don’t do that, because the issue is solved now. And it will be updated in the future versions.

    Let us know,

    Thanks,
    laranz.

    #167424 Copied In reply to: Translation issues
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    Viewing 330 results - 301 through 330 (of 418 total)
Viewing 30 posts - 301 through 330 (of 418 total)
1 2 3 … 10 11 12 13 14

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