Forum Replies Created

Viewing 30 posts - 2,551 through 2,580 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    October 31, 2024 at 09:11

    Hi @bzzxzz,

    Please try adding this custom CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    @media (max-width: 767px) {
        body .et-advance-tabs .et-tabs-nav>ul {
            flex-direction: row;
            flex-wrap: nowrap
        }
    }
    

    https://prnt.sc/aMm6Tg0Hv9Q1

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    October 31, 2024 at 09:04

    Dear @ju,

    Should you require any further assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 31, 2024 at 08:56

    Hi @carliczyk,

    Please try adding this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body .etheme-modal-popup-content-wrapper {
        z-index: 99999;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    October 31, 2024 at 08:32

    Hi @khurram virk,

    1. Please edit your mobile menu, under WP menu item > Extra Content > select Without: https://prnt.sc/6QPjSjsESt-Z.

    2. We could see that you didn’t use child theme yet. In this case, please edit this file: xstore/single.php file at the line 104:

    – Change:

    
    <h2 class="entry-title"><?php the_title(); ?></h2>
    

    – To:

    
    <h1 class="entry-title"><?php the_title(); ?></h1>
    

    3. Please try adding this code under functions.php file locates in your child theme or use the WP Code plugin(https://wordpress.org/plugins/insert-headers-and-footers/):

    
    add_filter('etheme_sidebar_before_title', 'n2t_etheme_sidebar_before_title');
    function n2t_etheme_sidebar_before_title(){
    	return '<p class="widget-title"><span>';
    }
    
    add_filter('etheme_sidebar_after_title', 'n2t_etheme_sidebar_after_title');
    function n2t_etheme_sidebar_after_title(){
    	return '</span></p>';
    }
    

    please check also header is not ok on following links?

    https://askasolution.com/aska-industrial-services-in-saudi-arabia/hvac-solution-in-saudi-arabia/

    https://askasolution.com/aska-industrial-services-in-saudi-arabia/hvac-solution-in-saudi-arabia/

    Please clear the cache of Litespeed cache plugin.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 31, 2024 at 07:56

    Dear @bzzxzz,

    We hope this message finds you well.

    Could you kindly provide us with the URL of the product you are currently working on? We have reviewed the website but were unable to locate it.

    Thank you in advance for your assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 31, 2024 at 07:12

    Dear @Nicolo,

    If there is anything further you require, please do not hesitate to let us know.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 31, 2024 at 06:14

    Hi @sophie,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    October 31, 2024 at 06:14

    Hi @woomart,

    There is no hooks to change this so we’ve edited this file: /wp-content/plugins/et-core-plugin/app/models/widgets/categories-filter.php around 124-129 lines.

    – From:

    
    		$categories = get_terms(array(
    			'taxonomy' => 'product_cat',
    			'hide_empty'       => $hide_empty,
    			'operator'         => 'IN',
    			'include_children' => false,
    		));
    

    – To:

    
    		$categories = get_terms(array(
    			'taxonomy' => 'product_cat',
    			'hide_empty'       => $hide_empty,
    			'operator'         => 'IN',
    			'include_children' => false,
    			'parent' => 0,
    		));
    

    Now the parent categories will show only. Could you please double check again?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    October 31, 2024 at 05:35

    Hi @khurram virk,

    Please delete this custom CSS code:

    
    div#tab-description {
        max-width: 100%;
        overflow-x: scroll;
    }
    

    Then add this custom CSS code:

    
    div#tab-description div.table {
        overflow-x: auto;
    }
    

    We’ve also wrapped your table with a div:

    
    <div class="table">
    <table width="1109">
    <tbody>
    <tr>
    <td rowspan="2" width="103"><span style="color: #000000;"><strong>Item Code</strong></span></td>
    <td width="129"><span style="color: #000000;"><strong>Working Load Limit</strong></span></td>
    <td width="156"><span style="color: #000000;"><strong>Breaking  Load</strong></span></td>
    <td width="103"><span style="color: #000000;"><strong>A±0.5</strong></span></td>
    <td width="103"><span style="color: #000000;"><strong>B±1.5</strong></span></td>
    <td width="103"><span style="color: #000000;"><strong>D±1.5</strong></span></td>
    <td width="103"><span style="color: #000000;"><strong>H±1</strong></span></td>
    <td width="103"><span style="color: #000000;"><strong>L±2</strong></span></td>
    <td width="103"><span style="color: #000000;"><strong>E±2</strong></span></td>
    <td width="103"><span style="color: #000000;"><strong>Weight</strong></span></td>
    </tr>
    ...
    </tbody>
    </table>
    </div>
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    October 31, 2024 at 05:11

    Hi @ju,

    It’s possible but requires a lof of customization codes/template changes and fall out of scope our support standard service we provide.

    However, if you require personalized customization, we encourage you to submit a request through our customization panel, which can be accessed via the following link: https://www.8theme.com/account/#etheme_customization_panel. This will enable you to work directly with our technical team.

    Please be aware that customization services may incur additional charges. The exact cost will be determined after a thorough review of your specific request.

    Thank you for your understanding and attention to this matter.

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    October 30, 2024 at 12:22

    Dear Sophie,

    We hope this message finds you well.

    It has come to our attention that the coupon form on your site is currently hidden. We believe this issue may be caused by a conflict with third-party plugins.

    To resolve this, we kindly suggest adding the following custom CSS code under **XStore > Theme Options > Theme Custom CSS > Global CSS**:

    
    form.checkout_coupon.woocommerce-form-coupon {
        display: flex !important;
    }
    

    We hope this solution helps to address the issue. Should you require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 30, 2024 at 12:17

    Dear Khurram Virk,

    We hope this message finds you well.

    It appears that the login URL you previously provided has expired. Could you kindly resend it to us at your earliest convenience?

    Thank you for your assistance.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    October 30, 2024 at 10:21

    Dear Sophie,

    We would like to inform you that we have reverted the changes as requested.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 30, 2024 at 09:30

    Dear Goostaf,

    Could you kindly confirm whether the size of the wp_options table has decreased after the custom fonts were deleted?

    Thank you in advance for your assistance.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 30, 2024 at 09:28

    Dear Grace,

    Thank you for reaching out to us.

    It is indeed possible to implement the changes you are requesting; however, it would require significant customization, which falls outside the scope of our standard support services.

    If you would like to proceed with personalized customization, we kindly invite you to submit a request through our customization panel, accessible via the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to collaborate directly with our technical team.

    Please note that customization services may incur additional charges. The exact cost will be determined after a thorough review of your specific requirements.

    We appreciate your understanding and look forward to assisting you further.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 30, 2024 at 09:22

    Dear Sophie,

    We hope this message finds you well.

    We have made the necessary edits to your checkout page and have added the multi-step checkout feature as requested. You can view the changes here: [screenshot link](https://prnt.sc/-NjQKoL0bggL).

    Could you kindly review the updates and let us know if everything is in order?

    Thank you for your attention.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    October 30, 2024 at 09:16

    Dear Tal,

    We regret to inform you that, at this time, the requested functionality is not available.

    However, you may find the following plugin helpful: [https://www.wpallimport.com](https://www.wpallimport.com).

    Should you have any further questions or need additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 30, 2024 at 09:16

    Hi @Javito,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 30, 2024 at 08:22

    Dear Khurram Virk,

    We hope this message finds you well.

    We are currently unable to add the custom CSS codes due to restrictions imposed by the firewall plugin (please see the screenshot for reference: [https://prnt.sc/u493S_UQCMfq](https://prnt.sc/u493S_UQCMfq)).

    Could you kindly add the following custom CSS codes under **XStore > Theme Options > Theme Custom CSS > Global CSS**:

    
    div#tab-description table tr {
        padding: 10px;
        border: 1px solid grey;
    }
    div#tab-description table td,
    div#tab-description table th {
        border-left: 1px solid grey;
        padding-left: 10px;
    }
    div#tab-description table td,
    div#tab-description table th {
        vertical-align: middle;
        text-align: center;
    }
    
    div#tab-description {
        max-width: 100%;
        overflow-x: scroll;
    }
    

    BTW: The website speed optimization falls outside the scope of our standard support services. However, if you require personalized customization, we encourage you to submit a request through our customization panel, which can be accessed via the following link: https://www.8theme.com/account/#etheme_customization_panel. This will enable you to work directly with our technical team.

    Please be aware that customization services may incur additional charges. The exact cost will be determined after a thorough review of your specific request.

    Thank you for your understanding and attention to this matter.

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    October 30, 2024 at 08:07

    Dear Sophie,

    We hope this message finds you well.

    We would like to inform you that adding the coupon form to the off-canvas cart is currently not feasible within the standard services we offer. This functionality requires custom code, which falls outside the scope of our standard support.

    However, to enable the coupon form during the multi-step checkout process, please refer to the following screenshot for guidance:

    [Link to Screenshot](https://prnt.sc/eQKbP1UObe25)

    Should you have any further questions or require additional assistance, please don’t hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 30, 2024 at 08:01

    Dear James,

    We hope this message finds you well.

    We wanted to inform you that the height of the YouTube video iframe was previously set to 315px. We have now adjusted it to 560px for better display.

    You can view the updated version here: [Screenshot](https://prnt.sc/QV8xHjvjaQOc).

    Here is the updated iframe code:

    
    <iframe width="100%" height="560" src="https://www.youtube.com/embed/6z4KLk7iErI?si=gwbTgfuMO0jRgYJh" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>
    

    This adjustment is consistent with the product page here: [Product Link](https://tifonder.com/product/trek-madone-slr-9-gen-7-2023/).

    Could you kindly review the changes and let us know if everything looks good on your end?

    Thank you for your attention to this matter.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 29, 2024 at 14:20

    Dear @Goostaf,

    We hope this message finds you well.

    We would like to kindly suggest that you retain only the fonts currently in use on your website. Specifically, we recommend keeping the following:

    – Montserrat Regular/Medium
    – Montserrat Bold

    We also advise removing any additional fonts that are not being utilized.

    Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 29, 2024 at 14:17

    Hi @anli75,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    October 29, 2024 at 10:10

    Dear @DebbieC,

    On Swanky Pins the colour filters seem to be working on most categories but not ‘Suspender Belts’. This is the one I was testing on as this is our most popular category.

    Here is the video we’ve tested the category: https://www.awesomescreenshot.com/video/33053604?key=5af119832fc9512bf00a362775e101ce. Can you please clear all the caches or try with different browsers/computers again?

    Regarding Tiffanyhart.co.uk, please let me know where I change the dropdown setting to ‘multi’ (which is must have been before this started happening). On that site, the colour filters do not work on any of the category pages.

    Can you please share us with your WordPress admin account/password?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    October 29, 2024 at 08:04

    Dear @Javito,

    We hope this message finds you well.

    We would like to inform you that we have created a shortcode: [8theme_join_chat].

    To implement this, please add the following code to the functions.php file located in your child theme:

    
    add_shortcode('8theme_join_chat', 'n2t_8theme_join_chat');
    function n2t_8theme_join_chat(){
    	ob_start();
    	printf(
    		'<div class="joinchat__woo-btn__wrapper"><div class="joinchat__woo-btn joinchat_app">%s</div></div>', esc_html( jc_common()->settings['woo_btn_text'] )
    	);
    	return ob_get_clean();
    }
    

    Once this is done, we have placed the shortcode below the buttons as shown in the following screenshot: [Screenshot](https://prnt.sc/DV0IhNyLpsP3).

    The join chat button is now displaying correctly. You are free to place this shortcode wherever you see fit.

    Should you have any further questions or need assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    October 29, 2024 at 06:11

    Dear @Roy Al,

    We kindly request that you create a separate topic and provide the website URL along with the WordPress admin credentials (username and password) so that we can conduct a more detailed review.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 29, 2024 at 06:10

    Dear @Roy Al,

    We kindly request that you create a separate topic and provide the website URL along with the WordPress admin credentials (username and password) so that we can conduct a more detailed review.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 29, 2024 at 05:48

    Dear @JiPanditJI,

    We hope this message finds you well.

    We would like to inform you that we have updated the Cart element, and the issue with multiple messages has now been resolved.

    Could you kindly review the changes at your convenience and confirm if everything is functioning as expected?

    Thank you for your time and assistance.

    Best regards,
    8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    October 28, 2024 at 17:02

    Dear Saleh,

    We hope this message finds you well.

    You may try using the following events in your implementation:

    
    $(document).on('et_ajax_element_loaded etheme_product_grid_ajax_loaded', function (event, data) {
    
    });
    

    We trust this will be helpful for your needs. Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    October 28, 2024 at 16:57

    Dear @daiwlem,

    We hope this message finds you well.

    You may find the following plugins helpful for managing customer reviews:

    – [Customer Reviews for WooCommerce](https://wordpress.org/plugins/customer-reviews-woocommerce/)
    – [ReviewX](https://wordpress.org/plugins/reviewx/)

    We hope these suggestions assist you in achieving your goals.

    Best regards,
    The 8Theme Team

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Viewing 30 posts - 2,551 through 2,580 (of 5,361 total)
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