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Forum Replies Created

Viewing 30 posts - 2,251 through 2,280 (of 5,361 total)

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Luca Rossi

Support staff

December 1, 2024 at 13:56

Dear Moshe,

We hope this message finds you well.

Could you kindly reach out to your hosting provider to address the redirect loops issue? Despite our efforts and trying various solutions, the problem persists and remains unresolved.

We would greatly appreciate your assistance in resolving this matter.

Thank you for your attention to this issue.

Best regards,
The 8Theme Team

#426054 Copied In reply to: Xstore powered sites are facing significant performance degradation

Luca Rossi

Support staff

December 1, 2024 at 13:53

Hi @Martin,

Could you please disable this restriction and confirm this admin account is working?

https://prnt.sc/lqxxkZCZydlq

Thank you!

Please contact administrator
for this information.

#426052 Copied In reply to: Change the order of upsells and cross sells

Luca Rossi

Support staff

December 1, 2024 at 13:49

Dear @Coin Tableau,

We hope this message finds you well.

It seems that the issue might be related to PHP 8.1. We have implemented a temporary fix on our end; however, we kindly request that you upgrade your PHP version to 8.2 at your earliest convenience.

Please let us know how it goes or if you require any assistance during the process.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#426051 Copied In reply to: Fatal Error with the XStore Core extension

Luca Rossi

Support staff

December 1, 2024 at 13:11

Sure @nickson,

Let us know how it goes!

Best regards,
The 8Theme Team

#426040 Copied In reply to: First time addtocart not working. Only on fresh browser.

Luca Rossi

Support staff

November 29, 2024 at 17:57

Dear @Nickson,

We hope this message finds you well.

We have noticed that you are currently using the W3 Total Cache plugin on your website. To assist in troubleshooting and further testing, we kindly request that you temporarily disable this caching plugin and test the functionality again.

Thank you for your cooperation and understanding. Should you have any questions or require further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

#425942 Copied In reply to: First time addtocart not working. Only on fresh browser.

Luca Rossi

Support staff

November 29, 2024 at 17:48

Dear @Martin,

We hope this message finds you well.

We are still unclear about your specific requirements and what you would like to achieve. To assist you more effectively, could you kindly provide us with some videos or screenshots for reference?

Thank you for your cooperation.

Best regards,
The 8Theme Team

#425938 Copied In reply to: Change the order of upsells and cross sells
Luca Rossi

Support staff

November 29, 2024 at 17:42
Hi @Cristina,

Where do you recommend to change stock number on each product to make it easier? Or do i have to do it One by one?

1. You can try with this plugin: https://wordpress.org/plugins/woo-bulk-edit-products/.

2. To hide the sold out products, please add this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

.product-stock span.stock-out { display: none; }

Hope it helps!
#425937 Copied In reply to: I need to showing my Stock in a category
Luca Rossi

Support staff

November 29, 2024 at 17:34

Dear @Woolwolf,

We hope this message finds you well.

We would like to inform you that we have reverted the header.php file to its original state from the XStore parent theme. To integrate the GTM codes, we kindly recommend using the following plugin:

[Insert Headers and Footers](https://wordpress.org/plugins/insert-headers-and-footers/)

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#425936 Copied In reply to: Installed google Tag Manager snippet – but now have kode before the header on all pages :D

Luca Rossi

Support staff

November 29, 2024 at 17:27

Hi @Valentin,

Unfortunately, it will be gone when a new update release.

Best Regards,
8Theme’s Team

#425934 Copied In reply to: Email builder custom CSS code not saving
Luca Rossi

Support staff

November 29, 2024 at 10:04
Dear @Valentin,

Currently, there is no hooks to add the custom CSS codes to the Email Builder Templates.

But you can add your custom CSS codes directly to this file: /wp-content/plugins/et-core-plugin/packages/woocommerce-email-template-customizer/includes/templates/email-header.php

https://prnt.sc/aMRD5ws4sw16

And here is the custom CSS codes to make the order subtotal inline:

td.m_7900471647348005016viwec-mobile-50 > span { line-height: 1.2 }

https://prnt.sc/TDJDQj_5-DYo

For inquiries regarding new features and functional improvements, we kindly ask that you reach out to our development team directly through the following page: https://www.8theme.com/taskboard/

Best Regards,
8Theme’s Team
#425843 Copied In reply to: Email builder custom CSS code not saving
Luca Rossi

Support staff

November 29, 2024 at 09:32
Dear @tus,

We hope this message finds you well.

We would like to inform you that we have created a do_hook shortcode using custom code within the functions.php file located in your child theme. The code is as follows:

add_shortcode( 'do_hook', function( $atts = array(), $content = null, $tag = '' ) { if ( isset( $atts['hook'] ) ) { do_action( $atts['hook'] ); } return; });

To implement this, we added the shortcode above the checkout form as shown below:

[do_hook hook="woocommerce_checkout_before_customer_details"]

As a result, the Apple/Google Pay option is now displaying correctly. You can view the outcome here: [Screenshot](https://prnt.sc/U9ZdTwKJq3EQ).

Could you kindly review this and confirm if everything is functioning as expected?

Thank you for your time and assistance.

Best regards,
The 8Theme Team
#425826 Copied In reply to: Very Big Problem with My Account – nothing works
Luca Rossi

Support staff

November 29, 2024 at 07:41

Dear Uttam Pradhan,

We noticed that your homepage is utilizing the Single Page template of Elementor: [Link to Elementor Page](https://indriwhisky.in/wp-admin/post.php?post=1341&action=elementor).

To enhance the mobile responsiveness of your website, we kindly suggest adjusting the container width directly within Elementor settings, rather than relying on custom CSS. Please refer to the following screenshot for guidance: [Screenshot Link](https://prnt.sc/TcjmTT9yelG3).

We hope this recommendation proves helpful. Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#425805 Copied In reply to: Hiding Post View and Fixing Table Content Alignment

Luca Rossi

Support staff

November 29, 2024 at 07:06

Dear Cristina,

We hope this message finds you well.

We would like to inform you that the “Advanced Product Stock” feature has been successfully enabled under **XStore > Theme Options > WooCommerce (Shop) > Shop Elements**.

Please find a reference screenshot here: [View Screenshot](https://prnt.sc/ZTQzW1JtsKq8).

As a result, the stock status is now being displayed, as shown in this example: [View Stock Display](https://prnt.sc/Qaozs0f8jG27).

At this point, we kindly request your assistance in updating the stock management settings for other products to ensure the stock status is displayed consistently across your shop.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#425799 Copied In reply to: I need to showing my Stock in a category

Luca Rossi

Support staff

November 29, 2024 at 05:34

Hi @Valentin,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team.

#425792 Copied In reply to: Email builder custom CSS code not saving
Luca Rossi

Support staff

November 29, 2024 at 04:54
Hi @Goostaf,

The following codes look good. You can keep using them:

// Remove text output for screen-reader. add_filter('woocommerce_get_price_html', 'remove_screen_reader_text_from_prices', 10, 2); function remove_screen_reader_text_from_prices($price, $product) { // Remove screenreader text using a regular expression. $price = preg_replace('/.*?<\/span>/', '', $price); return $price; } add_filter( 'woocommerce_loop_add_to_cart_args', 'clear_success_message_attribute', 10, 2 ); function clear_success_message_attribute( $args, $product ) { // Clear the contents of the data-success_message attribute. if ( isset( $args['attributes']['data-success_message'] ) ) ) { $args['attributes']['data-success_message'] = ''; // Empty value. } return $args; }

Best regards,
The 8Theme Team
#425789 Copied In reply to: After updating Woocomerce, a lot of unnecessary code appeared in the code
Luca Rossi

Support staff

November 28, 2024 at 17:55

Dear @Gracu_,

We hope this message finds you well.

Could you kindly confirm if there was an error in the screenshots you provided? Upon review, it appears that both screenshots are related to the “Add to Cart” button.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#425758 Copied In reply to: The shipping methods in the cart and checkout stage

Luca Rossi

Support staff

November 28, 2024 at 17:53

Hi @uttam pradhan,

Can you check now?

We’ve updated the custom CSS codes again.

Best Regards,
The 8Theme Team.

#425755 Copied In reply to: Hiding Post View and Fixing Table Content Alignment

Luca Rossi

Support staff

November 28, 2024 at 17:45

Dear @MonnaChu,

We hope this message finds you well.

1. Could you kindly confirm if the video URL for the products should be added here: [screenshot link](https://prnt.sc/fIm06Tf2CbhG)?

2. Please note that the product gallery images are currently being generated by the WooThumb plugin. You have full control over the styles, sizes, and other settings directly within the WooThumb configuration.

3. Regarding the issues you mentioned on the homepage, we are still unclear about the specifics. Would it be possible for you to provide us with some videos or screenshots of the desktop version to help us better understand and address the matter?

Thank you for your cooperation. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#425754 Copied In reply to: Cancel product page “video insert function” and “variant attribute function”

Luca Rossi

Support staff

November 28, 2024 at 17:37

Dear @Moshe,

We hope this message finds you well.

Could you kindly try the solution provided in the following link: [https://wordpress.stackexchange.com/a/295238/22807](https://wordpress.stackexchange.com/a/295238/22807)?

If you are unable to implement the solution, we would be happy to assist you further. In that case, please provide us with your FTP account details so we can address the issue for you.

For FTP access, we will require the following information:
– FTP Host
– FTP Username
– FTP Password
– FTP Port

If you are unsure how to create these credentials, we recommend reaching out to your hosting provider, who will be able to guide you through the process.

Should you have any questions or need further assistance, please do not hesitate to let us know.

Best regards,
The 8Theme Team

#425753 Copied In reply to: Xstore powered sites are facing significant performance degradation

Luca Rossi

Support staff

November 28, 2024 at 11:04

Dear Moshe,

We hope this message finds you well.

Please accept our apologies for the delayed response, as we have been managing a high volume of tickets on the forum.

We recently logged in and encountered the following error: “Too Many Redirects.” You can view the screenshot here: [https://prnt.sc/WuwE7Yp5HX2V](https://prnt.sc/WuwE7Yp5HX2V).

Could you kindly review this issue at your earliest convenience?

Thank you for your understanding and assistance.

Best regards,
The 8Theme Team

#425657 Copied In reply to: Xstore powered sites are facing significant performance degradation

Luca Rossi

Support staff

November 28, 2024 at 10:35

Dear @Goostaf,

Thank you for reaching out to us.

We would like to clarify that our team does not update any themes or plugins unless specifically requested by our customers.

In this instance, we kindly recommend restoring a recent backup of your website to address the issue.

Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#425653 Copied In reply to: After updating Woocomerce, a lot of unnecessary code appeared in the code

Luca Rossi

Support staff

November 28, 2024 at 10:33

Hi @MonnaChu,

We kindly request you to try using the default **Product Images** feature of the Elementor plugin. For your convenience, please refer to the following screenshot for guidance: [https://prnt.sc/pU1riBENgGTm](https://prnt.sc/pU1riBENgGTm).

1. We’ve tried with the solution and the WooThumb plugin is working. Can you please check again? https://www.vieenary.com/product/pearl-necklace-2444/

2. We’ve done that for you. You don’t have to edit that file anymore.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#425652 Copied In reply to: Cancel product page “video insert function” and “variant attribute function”

Luca Rossi

Support staff

November 28, 2024 at 10:31

Dear @Kaiser Sin,

We hope this message finds you well.

We kindly seek your permission to temporarily disable certain third-party plugins on your live site for testing purposes. This will help us ensure optimal functionality and address any potential issues effectively.

Thank you for your understanding and cooperation. Please let us know if you have any concerns or require further clarification.

Best regards,
The 8Theme Team

#425651 Copied In reply to: Urgent!Cart Total is missing on Cart Page.

Luca Rossi

Support staff

November 28, 2024 at 09:56

Dear Cristina,

We have encountered the following error message while accessing your Theme Options: [screenshot link: https://prnt.sc/zu66dmqENlAa%5D.

To investigate and resolve this issue further, we kindly request your FTP account credentials. Specifically, we would need the following details:

– FTP Host
– FTP Username
– FTP Password
– FTP Port

If you are unsure how to create or retrieve these credentials, we recommend reaching out to your hosting provider for assistance. They should be able to guide you through the process.

Thank you for your cooperation. Please let us know if you have any questions or need further clarification.

Best regards,
The 8Theme Team

#425640 Copied In reply to: I need to showing my Stock in a category

Luca Rossi

Support staff

November 28, 2024 at 09:00

Hi @MonnaChu,

We’ve just replied to you on this ticket: https://www.8theme.com/topic/cancel-product-page-video-insert-function-and-variant-attribute-function/#post-425629.

Best Regards,
The 8Theme Team.

#425630 Copied In reply to: Please help me remove the built-in video and variation features of the product across pages
Luca Rossi

Support staff

November 28, 2024 at 08:59
Dear @MonnaChu,

We hope this message finds you well.

1. **Product Videos**:
Currently, there is no setting available to disable the Product Videos metabox. To achieve this, it is necessary to modify the code directly within the XStore Core plugin. Specifically, you can find the relevant lines in the following file:

wp-content/et-core-plugin/app/controllers/videos.php (lines 24 and 25).

The code to be adjusted is as follows:

//add_action( 'admin_init', array( $this, 'product_meta_boxes' ) ); //add_action( 'woocommerce_process_product_meta', array( $this, 'etheme_save_video_meta' ));

Please note that any changes made to the code may be overridden when a new plugin update is released.

2. **Product Variation Swatches**:
The Product Variation Swatches feature has already been disabled, as shown in the following screenshot: [Screenshot](https://prnt.sc/1Rl_PZCAXyaN).

Could you kindly review your third-party plugins to ensure there are no conflicts or additional settings affecting this feature?

Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team
#425629 Copied In reply to: Cancel product page “video insert function” and “variant attribute function”
Luca Rossi

Support staff

November 28, 2024 at 07:18
Hi @uttam pradhan,

We’ve updated the custom CSS codes to this:

.single-post .container.sidebar-mobile-bottom { max-width: 100%; width: 100%; } .single-post .content.col-md-12 { padding: 0; } .single-post .author-info, .single-post .comment-respond, .single-post .about-author-title { max-width: 1170px; margin: 0 auto; display: block; } table td:last-child, table th:last-child { text-align: left; }

Can you please check again?

Thank you!
#425602 Copied In reply to: Hiding Post View and Fixing Table Content Alignment
Luca Rossi

Support staff

November 28, 2024 at 07:06

Dear @KB Creative,

We hope this message finds you well.

Could you kindly provide us with the steps to reproduce the issue you are experiencing? From our end, the email address appears to be displaying correctly, as shown in the following screenshot: [https://prnt.sc/IoLvcJeKwvtI](https://prnt.sc/IoLvcJeKwvtI).

Thank you for your assistance. We look forward to your response.

Best regards,
The 8Theme Team

#425601 Copied In reply to: Issue with Email Address Removal at Checkout When Using WooPay Plugin

Luca Rossi

Support staff

November 28, 2024 at 05:35

Dear @MonnaChu,

We hope this message finds you well.

We kindly request you to try using the default **Product Images** feature of the Elementor plugin. For your convenience, please refer to the following screenshot for guidance: [https://prnt.sc/pU1riBENgGTm](https://prnt.sc/pU1riBENgGTm).

If you wish to disable the **Variation Swatches**, please follow these steps:
1. Go to **XStore > Theme Options > Variation Swatches**.
2. Set the option to **Disabled**.

To assist you further, here is a screenshot illustrating the process: [https://prnt.sc/KJFOE293oaht](https://prnt.sc/KJFOE293oaht).

Additionally, please note that replying to your own topics may move them to the bottom of the queue, which could result in longer waiting times for a response.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#425583 Copied In reply to: Cancel product page “video insert function” and “variant attribute function”

Luca Rossi

Support staff

November 28, 2024 at 05:23

Hi @Kaiser Sin,

We could see that your website has 47 active plugins.

In light of this, we recommend testing for potential conflicts between the WP-Rocket plugin and third-party plugins. To do so, please temporarily disable any non-essential third-party plugins that are not part of the XStore theme package. For your convenience, you can find the list of included plugins here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/).

Once you have deactivated the unnecessary plugins, kindly clear your browser’s cache and verify whether the performance issue persists. This step is crucial, as conflicts with third-party plugins can sometimes cause unexpected issues.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#425581 Copied In reply to: Urgent!Cart Total is missing on Cart Page.
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Forum Replies Created

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