Forum Replies Created

Viewing 30 posts - 2,041 through 2,070 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    December 27, 2024 at 08:52

    Dear @sefat,

    We encourage you to submit a request through our customization panel, which can be accessed via the following link: https://www.8theme.com/account/#etheme_customization_panel.

    Through this platform, you can collaborate directly with our technical team to explore the feasibility of your request. Please note that customization services may involve additional charges, which will be determined after a detailed review of your specific requirements.

    If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 27, 2024 at 08:44

    Dear Rakesh,

    Thank you for reaching out to us.

    We would like to inform you that the requested feature is not currently available in our XStore theme. However, you may consider exploring third-party plugins to achieve the desired functionality. Please note that any issues or concerns related to third-party plugins should be directed to the respective plugin authors, as they fall outside the scope of the standard support services we provide.

    For your convenience, here are a couple of plugins you might find helpful:
    https://woocommerce.com/products/woocommerce-memberships/
    https://woocommerce.com/products/ultimate-memberships/

    Should you have any further questions or require assistance with the XStore theme, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 27, 2024 at 07:19

    Hi @Harish,

    Can you please try installing the reCaptcha for WooCommerce on your website?

    https://woocommerce.com/products/recaptcha-for-woocommerce/
    https://wordpress.org/plugins/recaptcha-woo/

    Please also disable the “Allow customers to place orders without an account” checkbox by going to WooCommerce > Settings > Accounts and Privacy.

    You can read more about controlling guest checkout here: https://woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 27, 2024 at 06:51

    Dear @Nicolo,

    Upon closer review, we can confirm that the sidecart currently displays only the sub-total of the products. The sub-total reflects the price before any coupon codes are applied.

    The total price, which includes the discount after applying a coupon code, is displayed exclusively on the cart and checkout pages.

    If you would like the total price to also be displayed in the sidecart, we kindly invite you to submit your suggestion on our task board: https://www.8theme.com/taskboard/. Should your proposal gain sufficient support from other customers, our development team will carefully evaluate its feasibility for inclusion in a future update.

    Thank you for your understanding and for helping us improve.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 27, 2024 at 06:02

    Dear @sefat,

    We would like to inform you that the design of the related products section differs significantly from the design of the product category archive pages. To align the related products section with the same design as the product category archive, extensive custom CSS coding would be required. Unfortunately, this level of customization falls outside the scope of the standard support services we provide.

    We appreciate your understanding in this matter. Should you have any further questions or require assistance within the scope of our support, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 27, 2024 at 05:49

    Dear @Abdul Moiz,

    We hope this message finds you well.

    In this case, we kindly request you to install the XStore Child theme, which can be downloaded from the following link: https://www.8theme.com/account/.

    Once the child theme is installed, please copy the thankyou.php file to the following directory:
    xstore-child > woocommerce > checkout > thankyou.php

    By doing so, your changes will remain secure and unaffected by any future updates.

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 26, 2024 at 09:32

    Dear @Nicolo,

    We hope this message finds you well.

    Could you kindly assist by completely disabling all cache plugins and systems on your end, and then check the issue again?

    If the problem persists, we would appreciate it if you could temporarily disable any third-party plugins as well to help us further investigate.

    Thank you for your cooperation and understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 26, 2024 at 09:20

    Hi @sefat,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .single-product div.product .product-details {
        min-height: 200px;
        display: flex;
        flex-direction: column;
        justify-content: space-between;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 26, 2024 at 09:12

    Dear Rakesh,

    Could you kindly confirm if the VAT has been successfully replaced with GST?

    Thank you for your assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 26, 2024 at 04:53

    Hi @uttam pradhan,

    Please add this custom CSS code as well:

    
    ::selection {
        color: #fff !important;
    }
    

    https://prnt.sc/YtkB8IaTrPJA

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 26, 2024 at 04:45

    If you need anything else, please let us know.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 25, 2024 at 10:49

    Hi @uttam pradhan,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body.etheme-elementor-off-canvas--shown {
        overflow: hidden;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 25, 2024 at 09:28

    Dear @thevedansia,

    We hope this message finds you well.

    Could you kindly double-check the admin account in the Private Content area? We are currently unable to log in.

    Thank you in advance for your assistance.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    December 25, 2024 at 07:40

    Dear @Uttam Pradhan,

    In the mobile version, when I click the three-line menu (hamburger icon) in the top left corner, it appears unprofessional. What steps can I take to make it look more polished?

    Could you kindly let us know the specific mobile menu style you would like to modify? If possible, please provide us with an example to better understand your requirements.

    Regarding the addition of a search form, you can achieve this by editing your mobile menu element and adding a new search item. For your reference, please see the following guide: https://prnt.sc/Hx8lwbAaU6u-.

    Should you have any further questions or need additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 24, 2024 at 17:09

    Hi @MAHDAR,

    Please add the following code under functions.php file locates in your child theme:

    
    add_action( 'wp_enqueue_scripts', 'm2t_enqueue_page_css_files', 99999 );
    function m2t_enqueue_page_css_files() {
         wp_dequeue_script( 'et_swiper-slider' );
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    December 24, 2024 at 16:54

    Dear Pushparaj,

    It seems there might be a caching issue affecting the system. Could you kindly assist by purging all cache systems and temporarily disabling them? Once this is done, please check the issue again.

    Your support in resolving this matter would be greatly appreciated.

    Thank you in advance for your help.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 24, 2024 at 10:27

    Dear @Boddicker,

    We hope this message finds you well.

    It seems that the issue with the text translation might be related to the Loco Translate plugin. To address this, we have added the following custom code to the functions.php file located in your child theme:

      
    function n2t_text_strings( $translated_text, $text, $domain ) {  
        switch ( $translated_text ) {  
            case 'View all categories':  
                $translated_text = 'Se alle kategorier';  
                break;  
        }  
        return $translated_text;  
    }  
    add_filter( 'gettext', 'n2t_text_strings', 20, 3 );  
    

    After implementing this code, the text was successfully translated, as shown in the following screenshot: https://prnt.sc/gIrf0iIX0cyG.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 24, 2024 at 09:50

    Hi @uttam pradhan,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .single-post table {
      width: 100%;
      background-color: #fff;
    }
    
    .single-post table th,
    .single-post table td {
      font-weight: unset;
      padding: 10px !important;
    }
    
    .single-post table tr td {
        border: 1px solid #f0f0f0;
      color: #808080;
      line-height: 1.4;
    }
    
    .single-post table tr th {
      padding-top: 30px;
      padding-bottom: 20px;
      color: #fff;
      line-height: 1.4;
      text-transform: uppercase;
      background-color: #36304a;
    }
    
    .single-post table tr:nth-child(2n) {
      background-color: #f2f2f2;
    }
    
    .single-post table tr td:hover {
      background-color: #6c7ae0;
      color: #fff;
    }
    

    https://prnt.sc/eoK1ALVxR1UT

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 24, 2024 at 09:02

    Dear Chandru,

    We hope this message finds you well.

    We would like to inform you that a custom sidebar has been successfully created for the specified pages, and the widgets are now displaying as intended.

    Kindly note, however, that certain filter widgets may not appear on your custom pages.

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 24, 2024 at 08:52

    Dear Pushparaj,

    We hope this message finds you well.

    We have noticed that currently, four products are being displayed per slide, as shown in the screenshot below:
    https://prnt.sc/9vcwRDagi9y-

    Could you kindly confirm if the issue has been resolved?

    Looking forward to your response.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 24, 2024 at 06:09

    Dear Nicolo,

    We hope this message finds you well.

    We kindly request your assistance in locating and removing the following custom CSS code:

    
    /* Subscription tables - hide wishlist added px space issue */  
    .woocommerce table.wishlist_table tr:last-child, table tr:last-child {  
        display: none;  
    }  
    

    After thorough verification, we can confirm that this code originates from your side and not from our developers.

    Thank you for your attention to this matter. Should you have any questions or require further clarification, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 24, 2024 at 06:05

    Dear @Joy Ju,

    We hope this message finds you well.

    We would like to bring to your attention an issue related to the custom JavaScript code used to append the styles of the order tracking form:

    /wp-content/plugins/aftership-woocommerce-tracking/assets/frontend/dist/metabox/index.js

    As this code is part of the plugin, we kindly recommend reaching out to the plugin’s author for further assistance. Unfortunately, we are unable to make adjustments or control the code from their end.

    Thank you for your understanding, and please let us know if there is anything else we can assist you with.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 24, 2024 at 04:41

    Dear @Sefat,

    We hope this message finds you well.

    We wanted to inform you that we have removed the review form as requested. Could you kindly check and confirm if everything is now in order?

    Please don’t hesitate to reach out if you need any further assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 23, 2024 at 17:42

    Dear @lawrep,

    Please try with this solution: https://www.8theme.com/topic/request-for-assistance-with-product-hooks/#post-416691.

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    December 23, 2024 at 17:40

    Dear @James,

    We hope this message finds you well.

    Could you kindly try the solution provided in the following link?
    [https://stackoverflow.com/a/74381350](https://stackoverflow.com/a/74381350)

    We hope this resolves your issue. Please feel free to reach out if you need further assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    December 23, 2024 at 17:40

    Hi @Abdul Moiz,

    Please update the previous CSS code to this:

    
    .single-product .elementor-widget-woocommerce-product-etheme_related .product:not(.outofstock) .footer-product .button:not(.compare):not(.add_to_wishlist) {
        display: flex !important;
        order: -1;
    }
    

    Best Regards,
    The 8Theme Team.

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    December 23, 2024 at 17:27

    Dear Joy Ju,

    We hope this message finds you well.

    Could you kindly provide us with your new admin account details? We attempted to use the account provided under Private Content, but unfortunately, it did not work.

    Thank you in advance for your assistance.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    December 23, 2024 at 17:01

    Dear @Fantasy,

    We hope this message finds you well.

    We wanted to inform you that the custom code has been successfully implemented, and the button text has been updated as per your request.

    Should you have any further questions or require additional assistance, please don’t hesitate to reach out.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    December 23, 2024 at 16:43

    Dear @Sefat,

    We hope this message finds you well.

    We are pleased to inform you that the issue has been resolved. At your convenience, could you kindly check again to confirm everything is functioning as expected?

    Thank you for your time and cooperation.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    December 23, 2024 at 16:38

    Hi @Chandru,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .etheme-product-grid-item.product-type-simple .quantity-wrapper {
        display: flex;
        max-width: 100%;
        flex-direction: column;
    }
    .etheme-product-grid-item.product-type-simple .quantity-wrapper .quantity {
        width: 100%;
        margin: 0 0 10px 0 !important;
    }
    .etheme-product-grid-item.product-type-simple .quantity-wrapper .etheme-product-grid-button {
        padding: 10px;
        width: 100%;
        height: auto;
        display: flex;
        text-align: center;
        max-width: 100% !important;
        flex-direction: row-reverse;
        font-size: var(--et_btn-size,.85rem);
    }
    .etheme-product-grid-item.product-type-simple .quantity-wrapper .etheme-product-grid-button::after {
        content: "ADD TO CART" !important;
        display: inline-block;
        transform: none !important;
        width: auto !important;
        font-family: inherit;
        border: none;
        max-width: 100%;
        position: static;
        margin-right: 7px;
        line-height: 15px;
    }
    

    Kind regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
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Viewing 30 posts - 2,041 through 2,070 (of 5,361 total)
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