Forum Replies Created

Viewing 30 posts - 91 through 120 (of 5,356 total)
1 2 3 4 5 … 177 178 179
  • Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Lani,

    Can you check again now?

    Thank you!

    #458540 Copied In reply to: Request for Assistance: Adjusting the Space Between the Last Block and Footer
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Sharad,

    We understand that it is asking for a registration key, and we are here to assist you.

    Please read detailed information about bundled plugins here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
    Free versions of the WPBakery or Revolution slider or any other premium plugin just do not exist!

    We would like to inform you that all premium plugins included with our theme are external products for which we have secured the Extended License, allowing us to incorporate them into our theme. Please note that registration of these plugins is not mandatory, as they are fully operational without activation.

    The activation feature within these plugins is designed for customers who wish to receive automatic updates and direct support from the plugin developers. Additionally, plugin authors may introduce exclusive or just additional features to encourage customers to purchase the plugins directly from them. Unfortunately, this is a situation that affects not only us but all theme authors on the ThemeForest platform.

    Unfortunately, if you want to import templates from the Revolution slider or WPBakery template library you need to buy the personal license of plugins. Extra features do not come with the extended license, this is Revolution slider authors rules. We and all theme authors on the ThemeForest platform can do nothing about this.

    Best Regards,
    8Theme’s Team

    #458539 Copied In reply to: How do I use Slider Revolution templates
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Terpsauce,

    We apologize for the miscommunication in our previous responses.

    Could you please confirm whether everything is now working as intended? If not, we will forward the issue to our development team for further investigation.

    Best regards,
    8Theme Team

    #458535 Copied In reply to: Conflict with ‘Store Conditions Show/Hide’ Settings
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello @shimon,

    1. Could you please record a video of the issue so that we can investigate it further?

    2. Regarding the image alignment issue, please try adding the following custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
body .etheme-product-grid-image {
    width: 100%;
}

    Kind regards,
    The 8Theme Team

    #458534 Copied In reply to: I have a serious problem with the site. I am trying to set the product display on the store page or
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello @LVRB,

    Please note that free WordPress caching plugins may not significantly improve your website’s performance.

    We recommend reviewing the WP Rocket plugin for better optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    Best regards,
    The 8Theme Team

    #458533 Copied In reply to: I need to optimize my website. Please review details
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello @Yasar,

    Could you please review it once more?

    https://creamone.com/?product_cat=0&s=cake

    You are welcome to adjust the style of the search results as you see fit.

    Best regards,
    The 8Theme Team

    #458532 Copied In reply to: Search Results Page Showing Only 10 Products With Pagination
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello @NuxMusic,

    1. Please edit the Single Product Builder template. Under the Product Images element, go to Type and select Thumbnails Bottom: https://prnt.sc/ExyouBcVve6g.

    2. Please edit the Header Builder template and remove any elements that are not used in your header: https://prnt.sc/xx52tP4DR38i.

    We hope this helps.

    Best regards,
    The 8Theme Team

    #458529 Copied In reply to: Chỉnh ảnh đại diện sản phẩm + chỉnh giao diện trang chủ
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Cookster Creative,

    After reviewing your checkout page, we identified several errors in the Console Log: https://prnt.sc/WA3Hd_InLDMZ.

    We recommend disabling all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Once this is done, please clear your browser cache and check the page again. It is possible that one of these additional plugins is causing the issue.

    If the problem persists, could you please create a staging site for our testing? You may use the staging feature provided by your hosting service or install this free plugin to create a staging site: https://wordpress.org/plugins/wp-staging/

    Best regards,
    8Theme Team

    #458396 Copied In reply to: Sales Booster – Shipping Progress Bar in Basket calculating incorrectly with Multi-Buy Discount
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello Ravinder,

    Kindly make the necessary edits to the Product Archive Template Builder:
    https://kingsleyssweets.co.uk/wp-admin/post.php?post=2007&action=elementor

    1. Product Filters: https://prnt.sc/O0kyI1rjIGKS
    2. Shop Banner: https://prnt.sc/1ggtmkLvYZQ6

    We hope this information is helpful.

    Best regards,
    The 8Theme Team

    #458395 Copied In reply to: Problem with scrolling bar message with colour missing plus extra spaces between sections
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Yasar,

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Thank you!

    #458393 Copied In reply to: Search Results Page Showing Only 10 Products With Pagination
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello @Nizar Dobani,

    1. The ChitChat shipping option is visible on our end: https://prnt.sc/SaDPCOiUrG3-.

    2. The shipping fees changed to free shipping when we updated the quantity. Please review the video for reference: https://www.awesomescreenshot.com/video/45869515?key=b5e28590218da89301ded2a3bd6201f3.

    3.
    – We have disabled the advanced cart/checkout layout. Could you please check the notification issues again?
    – Regarding the price alignment, the difference in product title lengths is causing the misalignment. Please add the following custom CSS code under XStore > Theme Options > Custom CSS > Global CSS: 

    
.products-bordered-layout .product-details .product-title {
    min-height: 50px;
}

    Then, limit the product titles to two lines only: https://prnt.sc/7my7RpHxN0jK.

    We hope this helps.

    Best regards,
    8Theme Team

    #458367 Copied In reply to: shop page product price alignment issue
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @LVRB,

    Regarding the website speed, please note that performance optimization is a complex task that involves multiple aspects of your website — including plugins configuration, image optimization, caching, server performance, and more.

    To demonstrate the potential of our XStore theme, we’ve prepared an example here:
    https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/ev9tp94xax?form_factor=desktop
    As you can see, our theme is capable of achieving a 80+ score on mobile and 90+ on desktop, which is a rare result for any e-commerce theme.

    We kindly recommend checking the following on your website:

    – Optimize all images (use modern formats like WebP and compress them properly)
    – Configure a caching plugin (such as WP Rocket)
    – Ensure your server is properly optimized for WordPress and WooCommerce
    – Minimize the use of heavy third-party plugins

    All of these factors significantly affect website speed and performance.

    Please note that such performance optimization is outside the scope of our support, as per Envato’s support policy.

    Best regards,
    8Theme’s Team

    #458366 Copied In reply to: I need to optimize my website. Please review details
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Yasar,

    Please try adding this custom code under functions.php file locates in your child theme:

    
// Show all WooCommerce product search results
add_action( 'pre_get_posts', 'show_all_wc_search_results' );
function show_all_wc_search_results( $query ) {
    
    if ( ! is_admin() && $query->is_main_query() && $query->is_search() ) {

        // Ensure only modify WooCommerce product search query
        if ( isset( $query->query_vars['post_type'] ) && $query->query_vars['post_type'] === 'product' ) {
            $query->set( 'posts_per_page', -1 ); // Show all results
        }
    }
}

    Hope it helps!

    #458340 Copied In reply to: Search Results Page Showing Only 10 Products With Pagination
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello @shimon,

    1. We have verified that the shop page is now functioning properly. Could you please confirm if it is working correctly on your end?

    2. We have also added the product stock status element to your single product builder template: https://prnt.sc/EfOEBeWdoLb5.

    3. Regarding your comment:
    “When I return from a product page to the product archive page, it gets stuck on a page displaying only some of the products. I’m not sure what to do with this template anymore.”

    Could you please provide us with more details about this issue? We are still unclear about the exact problem. Are the product images not displaying, or is there another issue?

    Best regards,
    8Theme Team

    #458322 Copied In reply to: I have a serious problem with the site. I am trying to set the product display on the store page or
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello @Nizar Dobani,

    1. & 2. Could you please provide some screenshots?

    3. You are currently using the Multistep Checkout Element, which displays the shipping rates under this step:

    https://prnt.sc/CQoyweTskany

    If you would like the shipping rates to appear on the right-hand side, please switch to the default checkout element.

    Best regards,
    8Theme Team

    #458320 Copied In reply to: shop page product price alignment issue
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Cookster Creative,

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Thank you!

    #458309 Copied In reply to: Sales Booster – Shipping Progress Bar in Basket calculating incorrectly with Multi-Buy Discount
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello Ravinder,

    Could you please update your product settings and change the visibility from “Hidden” to “Shop & Search Results”?

    https://prnt.sc/qGaUtTk-aj6L

    We hope this helps.

    Best regards,
    The 8Theme Team

    #458300 Copied In reply to: Problem with scrolling bar message with colour missing plus extra spaces between sections
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello @shimon,

    We would like to inform you that our team is still investigating the issues you reported. We will get back to you shortly with an update.

    Best regards,
    The 8Theme Team

    #458221 Copied In reply to: I have a serious problem with the site. I am trying to set the product display on the store page or
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello @Blitz,

    This is how your account appears on our end:

    https://www.awesomescreenshot.com/image/57128168?key=b84174727da5bbaa919a60d5fdc422d9

    Could you please double-check this information or clarify what you would like to achieve?

    Best regards,
    The 8Theme Team

    #458143 Copied In reply to: Tell me how to edit the page content /my-account/
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Anastasia,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
body.woocommerce-order-received .elementor-widget-woocommerce-etheme_sales_cart_checkout_countdown {
    display: none !important;
}

    Kind regards,
    The 8Theme Team

    #458142 Copied In reply to: Theme issues with padding and fonts and buttons
    Avatar: Justin
    Luca Rossi
    Support staff

    If you require any further assistance, please feel free to create a new topic.

    Kind regards,
    The 8Theme Team

    #458140 Copied In reply to: I accidentally disabled the horizontal progress bar
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello Kamil,

    We will be using the WP Rocket caching plugin and are committed to improving your website’s performance. Our goal is to optimize the Google PageSpeed (https://pagespeed.web.dev/) scores to reach between 80 and 90 for both mobile and desktop versions.

    Our team will directly implement these optimizations on your website.

    Best regards,
    The 8Theme Team

    #458123 Copied In reply to: Asking for professional services with the help of template optimization
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Terpsauce,

    Unfortunately, implementing this feature would require an extensive amount of customization code.

    We kindly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea receives sufficient support from other customers, our development team will carefully consider including it in a future update.

    If you have any further questions or need additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #458122 Copied In reply to: Conflict with ‘Store Conditions Show/Hide’ Settings
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello @shimon,

    Since your website is currently live, we are concerned that disabling certain plugins might affect the frontend layout.

    Could you please allow us to temporarily switch your website to English and disable some third-party plugins?
    Alternatively, if you could create a staging site for testing, that would be greatly appreciated.

    You can use the following plugin to create a staging site: https://wordpress.org/plugins/wp-staging/

    Best regards,
    8Theme Team

    #458115 Copied In reply to: I have a serious problem with the site. I am trying to set the product display on the store page or
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello Anastasia,

    1. Please add the following custom CSS code to adjust the spacing between color variations:

    
.tawcvs-swatches.oss- {
    gap: 15px;
}

    2. In this case, kindly edit your checkout page using Elementor, remove the “Checkout Multi-steps” element, and add the “Checkout Default” element instead: https://prnt.sc/CBJWayYZRAey

    3. We have updated the custom code to ensure compatibility with our XStore theme for you.

    Best regards,
    8Theme Team

    #458104 Copied In reply to: Theme issues with padding and fonts and buttons
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello @Blitz,

    The footer on the article pages appears to be different.

    We have also removed the custom CSS code.

    Could you please check it again now?

    Best regards,
    The 8Theme Team

    #458093 Copied In reply to: I accidentally disabled the horizontal progress bar
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello @Goostaf,

    Could you please add the following custom CSS code:

    
.content-product .quantity-wrapper:last-child {
    left: 0 !important;
}

    We hope this helps.

    Best regards,
    The 8Theme Team

    #458070 Copied In reply to: The layout is messed up in one category, can you help me find the cause?
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello @Goostaf,

    Could you please provide the URL for that product category?

    Thank you.

    Best regards,
    The 8Theme Team

    #458054 Copied In reply to: The layout is messed up in one category, can you help me find the cause?
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello @Recep,

    This request would require customization code and therefore falls outside the scope of our standard support.

    However, you may try using one of the following code examples:

    
function order_out_of_stock_products_last( $query ) {
    if ( $query->is_main_query() && is_shop() || is_archive() && ! is_admin() ) {
        $meta_query = $query->get( 'meta_query' );
        $meta_query[] = array(
            'key' => '_stock_status',
            'compare' => 'EXISTS'
        );
        $query->set( 'meta_query', $meta_query );
        $query->set( 'orderby', 'meta_value' );
        $query->set( 'order', 'ASC' );
        $query->set( 'meta_key', '_stock_status' );
    }
}
add_action( 'pre_get_posts', 'order_out_of_stock_products_last' );

    Or:

    
add_filter( 'woocommerce_products_widget_query_args', function( $query_args ) {

    // Make sure the stock status meta exists
    $meta_query = isset( $query_args['meta_query'] ) ? $query_args['meta_query'] : array();
    $meta_query[] = array(
        'key'     => '_stock_status',
        'compare' => 'EXISTS',
    );
    $query_args['meta_query'] = $meta_query;

    // Order by stock status first, then by date (optional)
    $query_args['orderby'] = array(
        'stock_status' => 'ASC',
        'date'         => 'DESC',
    );

    $query_args['meta_key'] = '_stock_status';

    // Use meta_value sorting explicitly
    $query_args['orderby']  = array( 'meta_value' => 'ASC', 'date' => 'DESC' );

    return $query_args;

}, 999 );

    Best regards,
    8Theme Team

    #458053 Copied In reply to: Is there a setting to show out of stock products at the end of the store or category pages?
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello @Anastasia,

    1. The issue was caused by the WooCommerce Speedy Shipping Method plugin. After disabling this plugin, the checkout page is now functioning properly.

    2. Could you please double-check it again? https://prnt.sc/86BNu6F6GlXi

    Best regards,
    The 8Theme Team

    #458051 Copied In reply to: Theme issues with padding and fonts and buttons
  • 1 2 3 4 5 … 177 178 179
    91–120 of 5,356 posts
Viewing 30 posts - 91 through 120 (of 5,356 total)
1 2 3 4 5 … 177 178 179