We would like to inform you that all premium plugins included with our theme are external products for which we have secured the Extended License, allowing us to incorporate them into our theme. Please note that registration of these plugins is not mandatory, as they are fully operational without activation.
The activation feature within these plugins is designed for customers who wish to receive automatic updates and direct support from the plugin developers. Additionally, plugin authors may introduce exclusive or just additional features to encourage customers to purchase the plugins directly from them. Unfortunately, this is a situation that affects not only us but all theme authors on the ThemeForest platform.
Unfortunately, if you want to import templates from the Revolution slider or WPBakery template library you need to buy the personal license of plugins. Extra features do not come with the extended license, this is Revolution slider authors rules. We and all theme authors on the ThemeForest platform can do nothing about this.
Best Regards,
8Theme’s Team
Luca Rossi
Support staff
November 2, 2025 at 16:11
Dear @Terpsauce,
We apologize for the miscommunication in our previous responses.
Could you please confirm whether everything is now working as intended? If not, we will forward the issue to our development team for further investigation.
Best regards,
8Theme Team
Luca Rossi
Support staff
November 2, 2025 at 16:09
Hello @shimon,
1. Could you please record a video of the issue so that we can investigate it further?
2. Regarding the image alignment issue, please try adding the following custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:
body .etheme-product-grid-image {
width: 100%;
}
Kind regards,
The 8Theme Team
Luca Rossi
Support staff
November 2, 2025 at 15:48
Hello @LVRB,
Please note that free WordPress caching plugins may not significantly improve your website’s performance.
You are welcome to adjust the style of the search results as you see fit.
Best regards,
The 8Theme Team
Luca Rossi
Support staff
November 2, 2025 at 14:57
Hello @NuxMusic,
1. Please edit the Single Product Builder template. Under the Product Images element, go to Type and select Thumbnails Bottom: https://prnt.sc/ExyouBcVve6g.
2. Please edit the Header Builder template and remove any elements that are not used in your header: https://prnt.sc/xx52tP4DR38i.
We hope this helps.
Best regards,
The 8Theme Team
Luca Rossi
Support staff
October 31, 2025 at 10:49
Dear @Cookster Creative,
After reviewing your checkout page, we identified several errors in the Console Log: https://prnt.sc/WA3Hd_InLDMZ.
We recommend disabling all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Once this is done, please clear your browser cache and check the page again. It is possible that one of these additional plugins is causing the issue.
If the problem persists, could you please create a staging site for our testing? You may use the staging feature provided by your hosting service or install this free plugin to create a staging site: https://wordpress.org/plugins/wp-staging/
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
3.
– We have disabled the advanced cart/checkout layout. Could you please check the notification issues again?
– Regarding the price alignment, the difference in product title lengths is causing the misalignment. Please add the following custom CSS code under XStore > Theme Options > Custom CSS > Global CSS:
Regarding the website speed, please note that performance optimization is a complex task that involves multiple aspects of your website — including plugins configuration, image optimization, caching, server performance, and more.
We kindly recommend checking the following on your website:
– Optimize all images (use modern formats like WebP and compress them properly)
– Configure a caching plugin (such as WP Rocket)
– Ensure your server is properly optimized for WordPress and WooCommerce
– Minimize the use of heavy third-party plugins
All of these factors significantly affect website speed and performance.
Please note that such performance optimization is outside the scope of our support, as per Envato’s support policy.
Best regards,
8Theme’s Team
Luca Rossi
Support staff
October 30, 2025 at 14:49
Dear @Yasar,
Please try adding this custom code under functions.php file locates in your child theme:
// Show all WooCommerce product search results
add_action( 'pre_get_posts', 'show_all_wc_search_results' );
function show_all_wc_search_results( $query ) {
if ( ! is_admin() && $query->is_main_query() && $query->is_search() ) {
// Ensure only modify WooCommerce product search query
if ( isset( $query->query_vars['post_type'] ) && $query->query_vars['post_type'] === 'product' ) {
$query->set( 'posts_per_page', -1 ); // Show all results
}
}
}
Hope it helps!
Luca Rossi
Support staff
October 30, 2025 at 10:06
Hello @shimon,
1. We have verified that the shop page is now functioning properly. Could you please confirm if it is working correctly on your end?
2. We have also added the product stock status element to your single product builder template: https://prnt.sc/EfOEBeWdoLb5.
3. Regarding your comment: “When I return from a product page to the product archive page, it gets stuck on a page displaying only some of the products. I’m not sure what to do with this template anymore.”
Could you please provide us with more details about this issue? We are still unclear about the exact problem. Are the product images not displaying, or is there another issue?
Best regards,
8Theme Team
Luca Rossi
Support staff
October 30, 2025 at 09:52
Hello @Nizar Dobani,
1. & 2. Could you please provide some screenshots?
3. You are currently using the Multistep Checkout Element, which displays the shipping rates under this step:
If you would like the shipping rates to appear on the right-hand side, please switch to the default checkout element.
Best regards,
8Theme Team
Luca Rossi
Support staff
October 30, 2025 at 04:44
Dear @Cookster Creative,
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Thank you!
Luca Rossi
Support staff
October 29, 2025 at 17:28
Hello Ravinder,
Could you please update your product settings and change the visibility from “Hidden” to “Shop & Search Results”?
If you require any further assistance, please feel free to create a new topic.
Kind regards,
The 8Theme Team
Luca Rossi
Support staff
October 28, 2025 at 10:36
Hello Kamil,
We will be using the WP Rocket caching plugin and are committed to improving your website’s performance. Our goal is to optimize the Google PageSpeed (https://pagespeed.web.dev/) scores to reach between 80 and 90 for both mobile and desktop versions.
Our team will directly implement these optimizations on your website.
Best regards,
The 8Theme Team
Luca Rossi
Support staff
October 28, 2025 at 09:55
Dear @Terpsauce,
Unfortunately, implementing this feature would require an extensive amount of customization code.
We kindly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea receives sufficient support from other customers, our development team will carefully consider including it in a future update.
If you have any further questions or need additional assistance, please do not hesitate to contact us.
Best regards,
The 8Theme Team
Luca Rossi
Support staff
October 28, 2025 at 09:36
Hello @shimon,
Since your website is currently live, we are concerned that disabling certain plugins might affect the frontend layout.
Could you please allow us to temporarily switch your website to English and disable some third-party plugins?
Alternatively, if you could create a staging site for testing, that would be greatly appreciated.
1. Please add the following custom CSS code to adjust the spacing between color variations:
.tawcvs-swatches.oss- {
gap: 15px;
}
2. In this case, kindly edit your checkout page using Elementor, remove the “Checkout Multi-steps” element, and add the “Checkout Default” element instead: https://prnt.sc/CBJWayYZRAey
3. We have updated the custom code to ensure compatibility with our XStore theme for you.
Best regards,
8Theme Team
Luca Rossi
Support staff
October 28, 2025 at 04:47
Hello @Blitz,
The footer on the article pages appears to be different.
We have also removed the custom CSS code.
Could you please check it again now?
Best regards,
The 8Theme Team
Luca Rossi
Support staff
October 27, 2025 at 16:48
Hello @Goostaf,
Could you please add the following custom CSS code:
