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Viewing 30 posts - 61 through 90 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    November 9, 2025 at 15:57

    Hi @Blitz,

    We’ve updated the custom CSS code.

    Anything else do you want to remove?

    https://prnt.sc/ZZToXHQmdqY8

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 9, 2025 at 08:14

    Hello @Blitz,

    The issue still persists. Please review the attached screenshot.

    If you would like to remove all buttons except the logout button, kindly add the following CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    nav.woocommerce-MyAccount-navigation ul li.woocommerce-MyAccount-navigation-link:not(.woocommerce-MyAccount-navigation-link--customer-logout),
    .elementor-widget-theme-etheme_account ul.menu li.woocommerce-MyAccount-navigation-link:not(.woocommerce-MyAccount-navigation-link--customer-logout) {
        display: none;
    }
    

    Please let us know the result.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    November 8, 2025 at 11:48

    Hello @Blitz,

    Could you please resend the new administrator account details? We are currently unable to log in.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 8, 2025 at 10:53

    Hello @budfwaldo,

    1. Please go to XStore > Theme Options > WooCommerce > Wishlist > Empty Wishlist Content https://prnt.sc/u9_ea_MOHW0Z.

    2. To change the shop layout to four columns, please edit your product archives template here: https://www.musik-geschenke.com/wp-admin/post.php?post=11543&action=elementor. After that, set the layout to four columns: https://prnt.sc/GJNPgmLFe0Mx.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 8, 2025 at 10:42

    Hello @budfwaldo,

    1. We have enabled the following feature on the product archive page: https://prnt.sc/6K-PNQdBsP_Z

    2. We have also added the stock status element to the single product builder template: https://prnt.sc/NcPm_WmGYlug

    The stock status should be displaying now. Could you please review these changes again?

    Thank you for your time and assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 8, 2025 at 10:32

    Hello @DashDoor,

    We have added the Product Filter element to your homepage; however, the Type option is currently unavailable.

    Please check it at your convenience.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 8, 2025 at 10:26

    Hello @DashDoor,

    Kindly switch your WooCommerce Store to LIVE: https://prnt.sc/-H118N_FZeJk.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    November 8, 2025 at 10:17

    Hello @Nizar Dobani,

    We have now switched to the default WooCommerce checkout form:

    https://mobilexcessories.com/checkout-3/

    Could you please disable all cache plugins and check again?

    If the issue persists, please contact the plugin’s author. Please note that issues caused by third-party plugins are outside the scope of our standard support services.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 8, 2025 at 10:10

    Hello @luzactual,

    It appears that the XStore theme files were corrupted. We have re-uploaded the source files, and everything is now functioning properly.

    Could you please double-check on your end?

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 8, 2025 at 09:35

    Hello @Lani,

    Kindly update your footer using the Elementor Builder: https://lifestylerelated.com/wp-admin/post.php?post=1304&action=elementor.

    1. Go to Section > Style and change the background color as shown here: https://prnt.sc/QjMlQSDXcjEC
    2. For the font, please inspect each element (headline, text, etc.), then under the Styles tab > Typography, change the font family as shown here: https://prnt.sc/8pu4hZ8ONNyQ

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 7, 2025 at 14:18

    Hello @Lani,

    We have removed the gap and aligned the footer menu items for you.

    Could you please check again?

    Thank you.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 7, 2025 at 14:00

    Hi @luzactual,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 7, 2025 at 06:06

    Hello @Nizar Dobani,

    We have resolved the issue with the images on mobile screen sizes and switched the checkout page to the default element.

    Could you please check if the shipping fees are now working correctly?

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 6, 2025 at 07:07

    Dear @Nizar Dobani,

    We have edited your home page using Elementor: https://mobilexcessories.com/wp-admin/post.php?post=18108&action=elementor.

    Then removed the top margin of the first section as shown here: https://prnt.sc/5RzUAMPOYatO

    Can you please check now?

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 6, 2025 at 07:02

    Hello @LVRB,

    Please review the screenshots below:

    https://prnt.sc/_2uP0vKUf-SM
    https://prnt.sc/_i-mW1J6klof

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 5, 2025 at 16:12

    If you require any further assistance, please do not hesitate to contact us.
    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 5, 2025 at 16:11

    Hello @LVRB,

    We have activated the necessary Speed Optimization settings.

    Since your website is hosted on LiteSpeed (https://prnt.sc/riS61J2C9WmD), we recommend using the LiteSpeed Cache plugin: https://wordpress.org/plugins/litespeed-cache/.

    You can find the configuration guide for this plugin here: https://docs.litespeedtech.com/lscache/lscwp/.

    We hope this information is helpful.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 5, 2025 at 11:57

    Dear Cookster Creative,

    We believe that our IP address (171.235.88.118) may have been blocked by your hosting provider.
    Could you please assist us by whitelisting this IP address?

    Thank you for your help.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 5, 2025 at 07:56

    Hello @Nizar Dobani,

    1. This is not an issue. The animation icons you mentioned are part of the “Ajaxify” features, which are designed to reduce element loading times and improve the overall speed and performance of your website.

    If you wish to disable this functionality, please add the following custom code to the functions.php file located in your child theme:

    
    add_filter('etheme_ajaxify_elementor_widget', '__return_false');
    add_filter('etheme_ajaxify_lazyload_widget', '__return_false');
    add_filter('etheme_ajaxify_script', '__return_false');
    

    2. Please go to the following page and click the **Recount terms** button:
    https://mobilexcessories.com/wp-admin/admin.php?page=wc-status&tab=tools

    Screenshot: https://prnt.sc/AzqN1XJJnVie

    If this does not resolve the issue, we recommend disabling all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Afterward, please clear your browser cache and check again, as one of these additional plugins may be causing the problem.

    Please let us know the results.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 5, 2025 at 07:38

    Hi @hafunerix,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    @media (max-width: 600px){
        .swiper-vertical-images .vertical-thumbnails-wrapper li img {
            max-height: 150px;
        }
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 4, 2025 at 17:48

    Hello @hafunerix,

    Here is how it appears on our side:

    https://www.awesomescreenshot.com/video/46013993?key=46f45c7135e558d6bca1de031639ff4f

    Could you please share a screen recording as well?

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 4, 2025 at 17:32

    Hello @LVRB,

    We will be configuring the Speed Optimization settings for you.

    Could you please whitelist our IP address (171.235.88.118)?

    Thank you for your assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 4, 2025 at 12:05

    Hello @Cookster Creative,

    Could you please confirm whether the website is currently down on your end as well?

    We are unable to access it at the moment.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 4, 2025 at 07:54

    Hi @Nizar Dobani,

    We’ve fixed the cart updated notification issue.

    And still working on the shipping method issue.

    We’ll update to you shortly.

    Avatar: Justin
    Luca Rossi
    Support staff
    November 4, 2025 at 07:36

    Hello @LVRBl,

    We would like to share the following article with you: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

    Could you please review it and let us know if it helps resolve your issue?

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 4, 2025 at 07:28

    Hello @NuxMusic,

    The task has been completed.
    Kindly review it on both mobile and desktop devices.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 3, 2025 at 16:35

    Dear @Cookster Creative,

    By default, the cart progress bar is calculated only on the cart page.

    If you would like it to function on the checkout page as well, please add the following custom code to the functions.php file located in your child theme:

    
    
    add_action('wp_footer', 'n2t_wp_footer');
    function n2t_wp_footer() {
        ?>
        <script>
            (function($) {
                "use strict";
    
                $(document).on("updated_checkout", function() {
    
                    let $progressAmount = $(".et-cart-progress-amount");
    
                    let subtotalText = jQuery('.product-subtotal .woocommerce-Price-amount').first().text();
    
                    let subtotal = subtotalText.replace(/[^0-9.-]+/g, "");
                    let target = $progressAmount.attr("data-amount");
    
                    console.log(subtotal);
    
                    let decimals = etConfig.woocommerceSettings.cart_progress_num_decimals;
                    let remainingFormatted = "";
                    let progress = (subtotal / target) * 100;
    
                    progress = progress.toFixed(3);
                    progress = parseInt(progress);
                    if (progress > 100) progress = 100;
    
                    $(".et_cart-progress-bar").attr("value", progress);
                    $(".et-cart-progress").attr("data-percent-sold", progress);
    
                    if (progress < 100) {
                        let remaining = (target - subtotal).toFixed(decimals);
                        let parts = remaining.split(".");
    
                        // Format thousands
                        if (parts.length > 1 && parts[0].length > 3) {
                            parts[0] = parts[0].substring(0, parts[0].length - 3)
                                + etConfig.woocommerceSettings.cart_progress_thousand_sep
                                + parts[0].substring(parts[0].length - 3);
                            remainingFormatted = parts[0] + etConfig.woocommerceSettings.cart_progress_decimal_sep + parts[1];
                        } else if (parts[0].length > 3) {
                            remainingFormatted = remaining.substring(0, remaining.length - 3)
                                + etConfig.woocommerceSettings.cart_progress_thousand_sep
                                + remaining.substring(remaining.length - 3);
                        } else {
                            remainingFormatted = remaining;
                        }
    
                        // Add currency
                        switch (etConfig.woocommerceSettings.cart_progress_currency_pos) {
                            case "left":
                                remainingFormatted = $progressAmount.attr("data-currency") + remainingFormatted;
                                break;
                            case "right":
                                remainingFormatted += $progressAmount.attr("data-currency");
                                break;
                            case "left_space":
                                remainingFormatted = $progressAmount.attr("data-currency") + " " + remainingFormatted;
                                break;
                            case "right_space":
                                remainingFormatted = remainingFormatted + " " + $progressAmount.attr("data-currency");
                                break;
                            default:
                                remainingFormatted = $progressAmount.attr("data-currency") + remainingFormatted;
                        }
    
                        // Output
                        $progressAmount.html(remainingFormatted);
                        $(".et-cart-progress-bar").addClass("in-process");
                    } else {
                        $(".et-cart-progress-bar").removeClass("in-process");
                    }
                });
    
            })(jQuery);
        </script>
        <?php
    }
    
    

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 3, 2025 at 10:06

    Hello @NuxMusic,

    We have removed the icons from your header and product image layout.

    Could you please double-check and confirm?

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 3, 2025 at 06:54

    Hello @Cookster Creative,

    We apologize for the delayed response due to the weekend.

    Could you please let us know if there is a way to disable the username and password prompt shown here: https://prnt.sc/GjIlXwclSykl?
    It repeatedly requests us to enter the login information.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 3, 2025 at 06:46

    Hi @NuxMusic,

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Thank you!

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    Viewing 90 results - 61 through 90 (of 5,361 total)
Viewing 30 posts - 61 through 90 (of 5,361 total)
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