Dear @Chris0483,

We hope this message finds you well.

Please accept our apologies for the delayed response, as our team was out of office over the weekend.

We have updated the custom code as shown below, and it is now functioning as expected:

add_filter('viwec_register_email_type', 'n2t_viwec_register_email_type');
function n2t_viwec_register_email_type($emails){
    $emails['yith_ars_new_request_admin_email'] = [
        'name' => __( 'YITH Advanced Refund System: New request - email for admin', 'xstore-core' ),
    ];
    $emails['yith_ars_new_message_admin_email'] = [
        'name' => __( 'YITH Advanced Refund System: New message - email for admin', 'xstore-core' ),
    ];
    return $emails;
}

add_filter('viwec_accept_email_type', function($emails) {
    $emails[] = 'yith_ars_new_request_admin_email';
    $emails[] = 'yith_ars_new_message_admin_email';
    return $emails;
}, 100);

add_filter('viwec_admin_email_types', function($emails) {
    $emails[] = 'yith_ars_new_request_admin_email';
    $emails[] = 'yith_ars_new_message_admin_email';
    return $emails;
}, 100);

Could you kindly review the changes and let us know if everything looks good on your end?

Thank you for your time and support.

Best regards,
The 8Theme Team

Dear @MKGlobo Solutions,

We hope this message finds you well.

We have reviewed the other headlines and found that they all appear to be consistent with the one shown in the following screenshot: https://prnt.sc/t2TMujIBZmIV.

Could you kindly highlight which texts or headlines you believe are incorrect and provide more detailed information regarding the issue? This will help us better understand and address your concerns.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @HKS,

We hope this message finds you well.

We sincerely apologize for reaching out again, but we are currently experiencing an issue with the WordPress Admin area—it is no longer accessible. The system is prompting us to reinstall WordPress, as shown in the screenshot below:

https://prnt.sc/CElq9a3qqqNz

Could you kindly take a moment to double-check the situation on your end?

We appreciate your support and thank you in advance for your assistance.

Best regards,
The 8Theme Team

Dear @kmc,

Could you kindly review the changes once more? We have made some updates to the custom CSS code.

Thank you for your attention.

Best regards,
The 8Theme Team

Dear @kmc,

We’ve added some custom CSS codes to correct the size of banner images:

https://tinyurl.com/ysrbfqw5

Could you please double check?

Thank you!

Hi @MKGlobo Solutions,

Please tell us which one is not correct. This is how they look on our end:

– https://prnt.sc/Pvew8McHLNfn
– https://prnt.sc/t2TMujIBZmIV
– https://prnt.sc/lT6IWidF14er

Thank you!

Dear @MKGlobo Solutions,

I hope this message finds you well.

1. Could you kindly verify whether the font now appears correctly? Please refer to the following screenshot for your review: https://prnt.sc/KZQis8uIm4rq

2. Additionally, we would appreciate some clarification regarding the term “Live Visitors Count.” Are you referring to one of the following features?

– Fake Sale Popup: https://www.8theme.com/documentation/xstore/xstore-features/fake-sale-popup-2/
– Fake Live Views: https://www.8theme.com/documentation/xstore/xstore-features/fake-live-viewing/

Thank you in advance for your assistance.

Best regards,
The 8Theme Team

Dear @Brflash,

1. To remove those prompts, please try adding the following custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.single-product .woocommerce-notices-wrapper {
    display: none;
}

2. May we kindly ask which browser(s) you are currently using? Please note that the advanced label checkout fields are supported only by modern browsers such as Chrome, Safari, Firefox, Edge, Opera.

Best regards,
The 8Theme Team

Hi @Plethora,

Please take a closer look at the link we shared, here is the login form shortcode:

/**
 * @snippet       WooCommerce User Login Shortcode
 * @how-to        businessbloomer.com/woocommerce-customization
 * @author        Rodolfo Melogli, Business Bloomer
 * @compatible    WooCommerce 9
 * @community     https://businessbloomer.com/club/
 */
  
add_shortcode( 'wc_login_form_bbloomer', 'bbloomer_separate_login_form' );
  
function bbloomer_separate_login_form() {
   if ( is_user_logged_in() ) return '<p>You are already logged in</p>'; 
   ob_start();
   do_action( 'woocommerce_before_customer_login_form' );
   woocommerce_login_form( array( 'redirect' => wc_get_page_permalink( 'myaccount' ) ) );
   return ob_get_clean();
}

Hope it helps!

Dear @Plethora,

We hope this message finds you well.

To create a login/register form, you may refer to the following guide:
https://www.businessbloomer.com/woocommerce-separate-login-registration/

Once the shortcode is generated, you can add it to the cart page as needed.

We hope this information is helpful. Should you have any further questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear Enmanuel,

Thank you for reaching out.

Please note that the default country/state dropdown provided by WooCommerce (as seen here: https://themes.woocommerce.com/storefront/checkout/) may not fully meet your specific requirements:
https://image.prntscr.com/image/ajXgmN4qS72U0hmfclQdCA.png

In this case, we recommend exploring third-party plugins that offer enhanced functionality for country and state selection: https://woocommerce.com/products/.

Kindly be advised that we have not tested our theme with any third-party plugins that provide this specific feature, so we cannot guarantee full compatibility.

Should you have any further questions, please feel free to contact us.

Best regards,
The 8Theme Team

Dear @owncloud,

We’re facing some issues on the product category/shop page.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Dear @HKS,

The username or password is incorrect.

Could you please double check?

Thank you!

Dear @jeroenberings,

We would like to clarify that the “Reset Password” email template available in the Email Builder is specifically designed for use with the WooCommerce email system. This template is exclusively applied to the following page:

https://www.deco-***.nl/mijn-account/lost-password/

Please note that the password reset functionality on the default WordPress login page utilizes the standard email template provided by WordPress Core. This template is separate from and not affected by the WooCommerce email templates.

If you wish to unify the user experience, we recommend using a third-party plugin to redirect the default WordPress login URL to the WooCommerce password reset page (/mijn-account/lost-password/). You may find this article helpful: https://elementor.com/blog/wordpress-login-url/

Additionally, we encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea receives sufficient support from other users, our development team will be happy to consider it for a future update.

Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hi @kmc,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.single-product .woocommerce-product-gallery__image img {
    max-height: 600px;
    object-fit: cover;
}
.single-product .woocommerce-product-gallery .thumbnails img {
    max-height: 147px;
    object-fit: cover;
}

Here is the result: https://prnt.sc/SAGMM3t4dvZj.

Kind regards,
The 8Theme Team