Dear @Plethora,

We hope this message finds you well.

Could you kindly check the update at your earliest convenience? We have added the following: https://prnt.sc/6s2trF49HvV1.

Thank you for your attention and support.

Best regards,
The 8Theme Team

Dear @Krafts & Kreations,

We hope this message finds you well.

Could you please take a moment to review the following links at your earliest convenience?

– https://prnt.sc/Rk5oxobAfM3l
– https://prnt.sc/7zP-ki7eTpFT

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear @Plethora,

Could you please share the current admin account so we can take a closer look at the backend?

Thank you!

Dear @Niki,

We hope this message finds you well.

Could you kindly provide us with some screenshots from your end for reference?

For your convenience, please find below how the shop and category pages appear on our side:

– Shop: https://prnt.sc/PSc4FNofmdc6
– Category: https://prnt.sc/svkNbxOJcYoJ
– Sub-category: https://prnt.sc/gh9vLQgB54Lk

Thank you in advance for your assistance.

Best regards,
The 8Theme Team

Dear @Krafts & Kreations,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you!

Dear @Deborah,

We hope this message finds you well.

We would like to inform you that the Author Archive Page had been previously disabled by the SEO Yoast plugin, as shown in the following screenshot: https://prnt.sc/z6FtjAVeVIV-

We have now enabled the relevant setting, and the Author Archive Page is functioning correctly.

Could you kindly verify that everything is working as expected on your end?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear @Jacomijn,

1. Kindly navigate to WooCommerce > Settings > Products tab, as shown in the following screenshot: https://prnt.sc/zWJo0SRyE-zC

2. Please note that implementing the requested changes would require extensive customization, which falls outside the scope of the standard support services we provide. As an alternative, if you wish to redirect the cart page, we recommend removing the “Buy Now” button and using only the “Add to Cart” button. You may refer to the following screenshot for guidance: https://prnt.sc/NaTNuq84l26U

Best regards,
The 8Theme Team

Dear @Deborah,

We hope this message finds you well.

We would like to inform you that the author page (which displays all posts related to a specific author) is functioning correctly on our end.

To help identify the cause of the issue you are experiencing, we kindly recommend disabling all third-party plugins that are not included with the XStore theme. You can find a list of the officially supported plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Once you have done this, please clear your browser cache and check the page again. It is possible that a third-party plugin may be interfering with the functionality.

If the issue persists, we suggest switching to the Parent theme, especially if you are currently using a Child theme. After switching, please clear your cache and test the page once more.

Please let us know the results of these tests so we can further assist you.

Best regards,
The 8Theme Team

Dear @Jacomijn,

Thank you for reaching out to us.

To modify the functionality of the “Add to Cart” and “Buy Now” buttons as per your preferences, you may need to make some adjustments either through the theme settings or by using custom code.

1. To prevent the “Add to Cart” button from redirecting to the cart page:
– Navigate to Theme Options > WooCommerce > Shop > Shop Page Layout (or similar, depending on your theme version).
– Look for the option labeled “Redirect to the cart page after successful addition” and disable it.

2. To change the behavior of the “Buy Now” button so that it redirects to the cart page instead of the checkout:
– This may require custom development. By default, the “Buy Now” button is designed to take users directly to the checkout page.
– You can override this behavior by customizing the button’s action using a child theme or a custom plugin. If you’re not familiar with coding, we recommend consulting a developer or reaching out to our customization team for assistance.

Please let us know if you need further guidance or if you would like help implementing these changes.

Best Regards,
8Theme’s Team

Hi @yurii,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

body #shipping_method li {
    justify-content: start;
    text-align: left;
}

Kind regards,
The 8Theme Team

Hi @khurram virk,

Please add the following code under functions.php file locates in your child theme:

function n2t_text_strings( $translated_text, $text, $domain ) {
    switch ( $translated_text ) {
        case 'Sorry, this product is unavailable. Please choose a different combination.' :
            $translated_text = 'Your Custom Text Will Go Here';
            break;
    }
    return $translated_text;
}
add_filter( 'gettext', 'n2t_text_strings', 20, 3 );

Hope it helps!

Dear @thamer,

We hope this message finds you well.

Upon reviewing the backend of your website, we were unable to locate the XStore theme settings. Could you please confirm whether they have been removed?

For your reference, here is a screenshot of the current state:
– https://prnt.sc/577SjXtJHx1S

Ideally, it should appear as shown in the following example:
– https://prnt.sc/RP7ya_zxUcr6

We kindly ask you to double-check the settings at your earliest convenience.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear Thamer,

Could you kindly re-send the WordPress Admin account details at your earliest convenience?

Thank you in advance for your assistance.

Best regards,
The 8Theme Team

Dear @Goostaf,

Sorry for the confusion!

We would like to inform you that the progress bar feature is designed to be displayed exclusively on the Cart page by default. However, if you wish to include it on the Checkout page, you may do so by utilizing Elementor https://prnt.sc/HtunPhyYTzF3 > https://prnt.sc/K7BVgT6L17PN this element that can be integrated into the page content.

Best Regards,
The 8Theme Team

Dear @Allen Diginet,

We hope this message finds you well.

We would like to inform you that we encountered a 503 error while attempting to edit your website’s footer using Elementor, which prevented us from saving the changes.

To assist you in resolving this issue on your end, we have prepared a few simple steps along with corresponding screenshots:

1. Duplicate the Grid element: https://prnt.sc/b_3ZwR3tbmjO
2. Delete the Image Box elements: https://prnt.sc/CkxmDTfPlZWX
3. Add your buttons to the Grid: https://prnt.sc/bHMQa3TRZ81J

Additionally, you may refer to the following documentation for guidance on how to link the buttons to an Elementor popup:
https://elementor.com/help/how-do-i-create-my-first-popup/

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team