Luca Rossi

Dear @GreenLion,

We hope this message finds you well.

We would like to inform you that we have identified and resolved an issue related to the “Add to Cart” functionality, where the default quantity was incorrectly set to 10. This has now been corrected, and the quantity will correctly reflect the value specified in the product settings.

Additionally, we have removed the debugging code, as the theme was restored from a backup during the recent update.

Kindly clear your site cache before reviewing the changes to ensure they are properly reflected.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme DevTeam

Dear @Goostaf,

We highly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea garners sufficient support from other customers, our development team will carefully evaluate the possibility of including it in a future update.

Thanks for understanding!

Best Regards,
8Theme’s Team

Dear @thamer,

Please follow the steps below to update your header and configure the sidebar accordingly:

1. Kindly edit your header using Elementor via the following link:
https://topdstore.com/wp-admin/post.php?post=3116&action=elementor

2. Add the Off-Canvas Sidebar/Filter element as shown in this reference:
https://prnt.sc/KlsjXFe3cFNk

3. Create a new custom sidebar by following this example:
https://prnt.sc/Sq3QotoqGxYR
Then, add the Product Categories widget to the newly created sidebar:
https://prnt.sc/3n_UV6mt_x-N

4. Finally, select this new sidebar within the Off-Canvas Sidebar/Filter element settings.

We hope this information is helpful. Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @kmc,

We hope this message finds you well.

Could you please confirm whether the old image is still appearing in the Elementor Editor? If possible, we would appreciate it if you could provide us with some screenshots to help us better understand the issue.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @thamer,

1. Kindly add the following code to the functions.php file located within your child theme directory:

function n2t_text_strings( $translated_text, $text, $domain ) {
    switch ( $translated_text ) {
        case 'Username or email address' :
            $translated_text = 'Email or Phone number';
            break;
    }
    return $translated_text;
}
add_filter( 'gettext', 'n2t_text_strings', 20, 3 );

2. Please navigate to the “All Departments” menu for editing via the following link: https://topdstore.com/wp-admin/nav-menus.php?action=edit&menu=83. Once there, click on the “Screen Options” button located in the top right corner of the page. Ensure that the “Product Categories” option is checked (as shown in this screenshot: https://prnt.sc/XCWkLxEJloDU). After enabling this option, you will be able to add product category items to the department menu.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @Olha,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you!

Hi @Abhinandan,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

body .etheme-sales-booster-sticky-panel {
    background-color: transparent;
}
body .etheme-sales-booster-sticky-panel .mtips span.mt-mes {
    font-size: 20px !important;
}

Kind regards,
The 8Theme Team

Dear @thamer,

We hope this message finds you well.

Could you kindly review the “My Account” page once again at your earliest convenience?

Screenshot for reference:
https://prnt.sc/BbaxIpTTunep

Please note that we have enabled the relevant setting under:
WooCommerce > Settings > Accounts & Privacy
Screenshot: https://prnt.sc/t0X0odJ3nQP8

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hi @Omar Quddam,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you!

Dear @kmc,

We hope this message finds you well.

The setting in question originates from the Elementor plugin settings, which you can access via the following link:
https://www.mountainliving.com.tw/wp-admin/admin.php?page=elementor-settings#tab-performance

For your reference, please see the screenshot here:
https://prnt.sc/qIIRcoqOhC1V

Please note that enabling this setting will restore the loading=”lazy” attribute to the images.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @GreenLion,

We would like to inform you that our development team has successfully restored the “Add to Cart” button. Kindly clear your browser cache and check the functionality again at your convenience.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear @cagdask,

We kindly ask you to navigate to the following path: Sale Booster > Customer Image Reviews > Change the size of the image.
For your reference, please see the screenshot here: https://prnt.sc/CBo58DxE4Io0.

Best regards,
The 8Theme Team

Dear @thamer,

Thank you for reaching out to us and for your interest in enhancing your website with additional features. We are happy to assist you with your requests. Please find our responses below:

1. Multilingual and Multicurrency Support:
Our theme is compatible with popular multilingual and multicurrency plugins such as WPML, Polylang, and Loco Translate for language support, and WooCommerce Multilingual or Currency Switcher for currency options. We recommend using these plugins to implement the desired functionality. Please ensure they are properly configured according to your website’s requirements.

2. Sign-Up Page – Required Fields:
To make the “email, phone number, first name, and last name” fields required, and to allow international phone numbers, you may need to use a user registration plugin such as “User Registration” or “WPForms.” These plugins allow you to customize the registration form and set validation rules. Custom development may be required if you wish to integrate this directly into the theme’s default registration form.

3. Sign-In Page – Login via Phone Number or Email:
Please add the following code under functions.php file locates in your child theme:

add_filter( 'authenticate', 'wp_login_with_phone_number', 20, 3 );
function wp_login_with_phone_number( $user, $username, $password ) {

    // If already logged in with email/username, skip
    if ( $user instanceof WP_User ) {
        return $user;
    }

    // Check if input is a phone number (digits only)
    if ( preg_match( '/^\+?[0-9]{6,15}$/', $username ) ) {

        // Look for a user with this phone number
        $user_query = new WP_User_Query( array(
            'meta_key'   => 'billing_phone', // change to 'billing_phone' if using WooCommerce
            'meta_value' => $username,
            'number'     => 1,
            'count_total'=> false,
        ) );

        if ( ! empty( $user_query->get_results() ) ) {
            $found_user = $user_query->get_results()[0];

            // Verify password
            if ( wp_check_password( $password, $found_user->user_pass, $found_user->ID ) ) {
                return $found_user; // login success
            } else {
                return new WP_Error( 'invalid_password', __( '<strong>Error</strong>: The password you entered for the phone number is incorrect.' ) );
            }
        } else {
            return new WP_Error( 'invalid_phone', __( '<strong>Error</strong>: No account found with that phone number.' ) );
        }
    }

    return $user; // fallback to normal login
}

4. Hamburger Menu on Desktop View:
You can try with the Department menu: https://www.youtube.com/watch?v=7QluEYxznKs&ab_channel=8THEME

5. Default Price Display For Variable Products:
Please add the following code under functions.php file locates in your child theme:

add_filter( 'woocommerce_get_price_html', 'custom_variable_product_price_html', 10, 2 );
function custom_variable_product_price_html( $price, $product ) {
    // Only apply to variable products
    if ( $product->is_type( 'variable' ) ) {
        // Always show $1 instead of the range
        $price = wc_price( 1 );
    }
    return $price;
}

6. Product Reviews – Verified Purchases and Admin Approval:
WooCommerce supports verified reviews by default. You can enable the “Reviews can only be left by verified owners” option in WooCommerce > Settings > Products. To add a “Verified Purchase” badge and require admin approval, you may use a plugin such as “Customer Reviews for WooCommerce” or implement custom code to moderate reviews and display badges accordingly.

We hope this information helps you move forward with your website enhancements. If you require further assistance or would like help implementing any of the above, please let us know.

Best Regards,
8Theme’s Team

Dear Niki,

We hope this message finds you well.

We would like to inform you that a particular setting was previously hiding all product categories on the shop page. We have since disabled this setting, and the shop page is now functioning correctly, as shown in the following screenshot: https://prnt.sc/ieZF2oduDuk-

Additionally, for testing purposes, we temporarily changed the slug of the shop page. We would greatly appreciate your assistance in reverting it to its original form:
https://greekmommies.gr/shop/

Thank you very much for your support.

Best regards,
The 8Theme Team

Dear @Plethora,

Please note that website speed optimization falls outside the scope of the standard support services we provide.

However, to assist you, we have compiled a list of JavaScript files associated with the XStore theme and the ET Core plugin. You may exclude these files as needed:

XStore:

- /xstore/js/elementor-all-widgets.min.js  
- /xstore/js/general-all.min.js  
- /xstore/js/modules/swiper.min.js  
- /xstore/js/woocommerce-all-scripts.min.js 

ET Core:

- /et-core-plugin/packages/xstore-wishlist/assets/js/script.min.js  
- /et-core-plugin/packages/xstore-compare/assets/js/script.min.js  
- /et-core-plugin/packages/xstore-waitlist/assets/js/script.min.js  
- /et-core-plugin/packages/st-woo-swatches/public/js/frontend-script.min.js  
- /et-core-plugin/packages/sales-booster/assets/js/scripts.min.js

We hope this information is helpful. Should you have any further questions, please feel free to contact us.

Best regards,
The 8Theme Team