Forum Replies Created

Viewing 30 posts - 391 through 420 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    September 24, 2025 at 11:29

    Hello @azicard,

    1. Please try adding the following custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    div#tab-description ul li,
    div#tab-description p {
        font-size: 18px;
    }
    

    2. Next, kindly navigate to XStore > Theme Options > WooCommerce (Shop) > Product Images and adjust the Thumbnail width setting as shown here: (https://prnt.sc/Pq3uKtETR5fD).

    3. You may also use the following custom CSS code:

    
    h4.widget-title,
    .sidebar-widget.etheme_widget_brands li a {
        font-family: "Ubuntu";
    }
    

    Additionally, we recommend switching to the Product Archive Builder & Single Product Builder with Elementor for greater flexibility and control. You can find detailed instructions here:
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 24, 2025 at 11:13

    Hello @Omar Quddam,

    1. We are unable to see the brand image on the single product page: [screenshot link](https://prnt.sc/NzXJdz6cCysf). Could you please provide us with some screenshots or the specific product URL for reference?

    2. Could you kindly provide more details about what you would like to achieve, so we can better assist you?

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 24, 2025 at 11:12

    Dear @alexjourneyworldwide,

    We kindly suggest disabling the lightbox feature in the Elementor settings. You may find detailed instructions in the following guide: [https://elementor.com/help/lightbox/](https://elementor.com/help/lightbox/).

    We hope this information is helpful.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 23, 2025 at 18:09

    Dear @alexjourneyworldwide,

    We kindly suggest that you try disabling the Remove Unused CSS feature in the LiteSpeed Cache plugin. To do so, please follow the steps below:

    1. Access LiteSpeed Cache Settings: In your WordPress dashboard, go to LiteSpeed Cache > Page Optimization > CSS Settings.
    2. Locate “Generate UCSS”: Find the option labeled Generate UCSS, which controls the unused CSS removal feature.
    3. Disable “Generate UCSS”: Toggle the switch or uncheck the box next to Generate UCSS to disable it.
    4. Save Changes: Click Save Changes to apply the modification.
    5. Purge UCSS (Optional): If this feature was previously enabled, you may also wish to purge existing UCSS files. To do this, go to LiteSpeed Cache > Dashboard and click Purge All – UCSS.

    Please note that website speed optimization falls outside the scope of our standard support services.

    Thank you for your kind understanding.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 23, 2025 at 18:03

    Hi @Niddy,

    Please try adding the following code under functions.php file locates in your child theme:

    
    add_action('wp_footer', 'n2t_wp_footer', 100);
    function n2t_wp_footer() {
        if(is_singular('product')) {
        ?>
        <script>
            jQuery(document).ready(function($) {
                function triggerVariationEvents() {
                    var $form = $('.variations_form');
    
                    if ($form.length) {
                        // Trigger the main variation events
                        $form.trigger('check_variations');
                        $form.trigger('woocommerce_variation_select_change');
    
                        // Also trigger on the document (some themes listen here)
                        $(document).trigger('woocommerce_variation_select_change', [$form]);
    
                        console.log('Variation events triggered');
                    }
                }
    
                // Trigger after page load
                setTimeout(triggerVariationEvents, 500);
    
                // Also trigger when variations form is ready
                $('.variations_form').on('woocommerce_variation_form', function() {
                    setTimeout(triggerVariationEvents, 100);
                });
            });
        </script>
        <?php
        }
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 23, 2025 at 17:59

    Dear @Martin,

    It’s default bottom margin from WooCommerce plugin.

    To remove that margin, please also add this custom CSS code:

    @media only screen and (max-width: 480px) {
        .products-grid .product-category {
            margin-bottom: 0 !important;
        }
    }

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 23, 2025 at 11:16

    Dear @Niddy,

    We hope this message finds you well.

    We would like to inform you that the primary issue appears to be that certain JavaScript events related to product variations are not being triggered when the product page initially loads.

    To address this, we kindly ask you to add the following custom JavaScript code to your site:

    
    jQuery(document).ready(function($) {
        function triggerVariationEvents() {
            var $form = $('.variations_form');
            
            if ($form.length) {
                // Trigger the main variation events
                $form.trigger('check_variations');
                $form.trigger('woocommerce_variation_select_change');
                
                // Also trigger on the document (some themes listen here)
                $(document).trigger('woocommerce_variation_select_change', [$form]);
                
                console.log('Variation events triggered');
            }
        }
        
        // Trigger after page load
        setTimeout(triggerVariationEvents, 500);
        
        // Also trigger when variations form is ready
        $('.variations_form').on('woocommerce_variation_form', function() {
            setTimeout(triggerVariationEvents, 100);
        });
    });
    

    Please implement this code and let us know if it resolves the issue. Should you require any further assistance, feel free to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 23, 2025 at 09:51

    Hello, and thank you for reaching out.
    You are most welcome.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 22, 2025 at 17:10

    Hi @Dean,

    Please also add this custom CSS code:

    .text-center.product-details .product-title a:hover {
    color: blue;
    }

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 22, 2025 at 17:08

    Hi @WooPlay,

    Here is the hotfix to make the quick edit buttons show:

    1. Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .etheme-product-grid-item {
        position: relative;
    }
    .etheme-product-grid-item .etheme-product-grid-content {
        position: static;
    }
    
    .etheme-product-grid-item .etheme-product-grid-content .wcfm_buttons {
        top: 0;
        left: 0;
    }
    

    2. Please add the following code under functions.php file locates in your child theme:

    
    add_action('before_etheme_product_grid_list_product_element_title', 'n2t_wcfm_product_manage');
    function n2t_wcfm_product_manage() {
        global $WCFM, $post, $woocommerce_loop;
    
        if (!$post || !is_object($post)) return;
    
        if (class_exists('WCMp')) {
            global $WCMp;
            if ($WCMp) {
                remove_action('woocommerce_before_shop_loop_item', array($WCMp->product, 'forntend_product_edit'), 5);
                remove_action('woocommerce_before_single_product_summary', array($WCMp->product, 'forntend_product_edit'), 5);
            }
        }
    
        if (!is_user_logged_in()) return;
        if (!apply_filters('wcfm_is_allow_catalog_product_manage', true)) return;
        $user = wp_get_current_user();
        $allowed_roles = apply_filters('wcfm_allwoed_user_roles',  array('administrator', 'shop_manager'));
        if (!array_intersect($allowed_roles, (array) $user->roles))  return;
    
        $current_user = apply_filters('wcfm_current_vendor_id', get_current_user_id());
        if (wcfm_is_vendor() && ($current_user != $post->post_author)) return;
    
        $pro_id = $post->ID;
        $_product = wc_get_product($pro_id);
    
        ?>
        <div class="wcfm_buttons">
            <?php do_action('wcfm_product_manage', $pro_id, $_product); ?>
            <?php if (apply_filters('wcfm_is_allow_edit_products', true) && apply_filters('wcfm_is_allow_edit_specific_products', true, $pro_id)) { ?>
                <a class="wcfm_button" href="<?php echo esc_url(get_wcfm_edit_product_url($pro_id, $_product)); ?>"> <span class="wcfmfa fa-edit text_tip" data-tip="<?php echo esc_html__('Edit', 'wc-frontend-manager'); ?>"></span> </a>
            <?php } ?>
            <?php if (apply_filters('wcfm_is_allow_delete_products', true) && apply_filters('wcfm_is_allow_delete_specific_products', true, $pro_id)) { ?>
                <span class="wcfm_button_separator">|</span>
                <a class="wcfm_button wcfm_delete_product" href="#" data-proid="<?php echo esc_attr($pro_id); ?>"><span class="wcfmfa fa-trash-alt text_tip" data-tip="<?php echo esc_html__('Delete', 'wc-frontend-manager'); ?>"></span> </a>
            <?php } ?>
        </div>
        <?php
    
    }
    

    3. For Yandex Pay and Split plugin, please contact to the plugin’s author and ask which hooks they use on product archive page so our theme will support to show them.

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 22, 2025 at 16:25

    Dear @WooPlay Team,

    We would like to inform you that the issue still persists. Kindly review the matter once again at your earliest convenience.

    For your reference, please see the following screenshot:
    https://prnt.sc/FF5n1jytdSwO

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 22, 2025 at 16:06

    Dear @WooPlay,

    Could you kindly resend the username and password at your earliest convenience? It appears that the credentials may have been changed.

    Thank you in advance for your assistance.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    September 22, 2025 at 16:03

    Dear @Niddy,

    Sorry for the late response!

    We would like to assist you with the issue you reported; however, it appears that the video you provided has been deleted.

    Could you kindly re-upload the video so that we can review it and provide the appropriate support?

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 22, 2025 at 16:01

    Hi @Martin,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    @media (min-width: 768px) and (max-width: 1024px){
        .category-grid.col-sm-3 {
            width: 50%;
        }
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 22, 2025 at 15:55

    Dear @Dean,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .text-center.product-details .product-title a:active {
        color: red;
    }
    
    .text-center.product-details .product-title a[tabindex]:focus {
        color:red;
        outline: none;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 22, 2025 at 09:09

    Dear @WooPlay,

    We would like to inform you that our team is currently looking into the matter and will get back to you shortly with an update.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 22, 2025 at 09:08

    Dear @kmc,

    We hope this message finds you well.

    1. You can adjust the layout of the search results column on both mobile and desktop devices by following this link: https://prnt.sc/BbL1ryEaU1Wc

    2. All of the mentioned texts are translatable using the Loco Translate plugin. Kindly try clicking the “Sync” button and then search for the strings again:
    https://prnt.sc/Y3Oymr3m7Ho4
    https://prnt.sc/bSfdRu7zNSPG

    3. Regarding the incorrect search results URL, we recommend temporarily disabling all third-party plugins that are not included with XStore. You can find the list of included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After disabling the additional plugins, please clear your browser cache and check the issue again. It is possible that one of the external plugins is causing the conflict.

    Please let us know the outcome after trying the above steps.

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 22, 2025 at 08:51

    Dear @Dean,

    We hope this message finds you well.

    Could you kindly provide us with some screenshots at your earliest convenience?

    Thank you in advance for your assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 22, 2025 at 08:45

    Dear @Niddy,

    Thank you for reaching out.

    Unfortunately, the “My Account” element under your account does not currently support the use of icons within the menu.

    As an alternative, we recommend using the Off-Canvas element provided by Elementor to create a custom menu with your desired items. You can refer to the following screenshot for guidance:
    https://prnt.sc/W3K-lgvPH1ia

    Please note, however, that the Off-Canvas element does not automatically switch between the “Login” and “My Account” buttons based on the user’s login status.

    Should you have any further questions or need assistance, feel free to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 21, 2025 at 16:24

    Hi @Niddy,

    Did you already add this custom code under functions.php file locates in your child theme?

    
    add_filter('woocommerce_account_menu_items', 'n2t_woocommerce_account_menu_items', 100, 2);
    function n2t_woocommerce_account_menu_items($items, $endpoints) {
        $items['edit-address'] = _n( 'Manage Address', 'Manage Addresses', ( 1 + (int) wc_shipping_enabled() ), 'xstore-core' );
        return $items;
    }
    

    Let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 21, 2025 at 16:22

    Hi @Crashraider,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .single-product .elementor-widget-woocommerce-product-etheme_size_guide {
        position: absolute;
        right: 0;
        left: auto;
        text-align: right;
        top: 220px;
        z-index: 1999
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 19, 2025 at 08:38

    Dear @Niddy,

    Sorry for the late response!

    We’ve reviewed the recent updates and are pleased to see that the clear button is now displaying correctly: [private content]. Could you kindly confirm this on your end? It appears that the custom JavaScript is no longer necessary, as the custom CSS is sufficient for this functionality.

    Regarding your request:

    That’s what I’m saying. Plus I’d like the image size in the popup to be smaller – like 75% of the value. And the text below it to be centre aligned. This isn’t possible in theme options. Or just set them all to 6 per row with the same hover button / centralised content 🤷‍♂️

    To address this, you may try the following custom CSS for the modal search results:

    
    body .etheme-search-form .autocomplete-suggestion {
        text-align: center;
    }
    body .etheme-search-form .autocomplete-suggestion img {
        max-width: 200px;
    }
    

    Please apply the above code and let us know if it achieves the desired result.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    September 19, 2025 at 08:16

    Dear @Auhouse,

    In order to investigate the issue and determine how we can assist you further, we kindly request temporary FTP access to your server.

    To proceed, please provide the following FTP details:

    – FTP Host
    – FTP Username
    – FTP Password
    – FTP Port

    If you are unsure how to obtain or create these credentials, we recommend contacting your hosting provider. They should be able to guide you through the necessary steps.

    Thank you for your cooperation. We look forward to resolving the matter promptly.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2025 at 18:09

    Dear @lollo,

    We kindly ask you to check the issue again at your earliest convenience.

    It appears that a third-party plugin may have been causing the coupon field to be hidden.
    Please refer to the following screenshot for reference: https://prnt.sc/WHyirP_Vhby0

    To resolve this, we have added a custom CSS fix, and everything should now be functioning correctly.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2025 at 12:25

    Dear @Auhouse,

    We kindly request that you check the private content area at your earliest convenience.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2025 at 12:21

    Dear @Krafts & Kreations,

    Thank you for reaching out.

    You may consider using the following plugins to assist with order tracking:

    – Free version: https://wordpress.org/plugins/woo-orders-tracking/
    – Premium version: https://woocommerce.com/document/order-tracking-for-woocommerce-3/

    We hope you find this information helpful.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2025 at 10:12

    Dear @Krafts & Kreations,

    Thank you for reaching out to us.

    Could you kindly provide more details regarding what you are trying to achieve? At the moment, we are having difficulty fully understanding your request.

    If possible, sharing a document, screenshot, or video would be very helpful in clarifying the issue.

    We appreciate your cooperation and look forward to assisting you further.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2025 at 10:11

    Dear @LVRB,

    Kindly try adding the following custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body .text-center.product-details {
        display: flex;
        flex-direction: column;
    }
    
    body .content-product .product-title {
        order: 0;
    }
    
    body .content-product .price {
        order: 1;
    }
    
    body .content-product .quantity-wrapper {
        order: 3;
    }
    
    body .st-swatch-in-loop {
        order: 2;
    }
    
    body .content-product .add_to_cart_button {
        padding: 8px 10px !important;
    }
    

    Additionally, could you please disable the quantity field so that the CSS can be properly applied to the “Add to Cart” button?

    Should you have any questions or need further assistance, please do not hesitate to reach out.

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 18, 2025 at 10:03

    Dear @lollo,

    We have noticed that the layout of the checkout page has recently changed. Could you please confirm whether the checkout page has been switched to the block editor?

    If so, we kindly request that you revert it back to the Elementor builder. This will allow us to thoroughly review and verify the checkout form to ensure everything is functioning correctly.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 17, 2025 at 15:38

    Dear @LVRB,

    To align the product details to the left, kindly add the following custom CSS under:

    XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body .text-center.product-details {
        text-align: left;
        padding: 0 15px 15px;
    }
    

    Please note that it is not possible to replace the “Add to Cart” button with a “+” icon. However, you do have the option to remove the quantity field next to the cart button, as shown in the following screenshot: https://prnt.sc/O916ITqSAF1-

    Should you have any further questions, feel free to reach out.

    Kind regards,
    The 8Theme Team

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Viewing 30 posts - 391 through 420 (of 5,361 total)
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