Luca Rossi

Dear Roobinda,

We hope this message finds you well. It appears that the screenshots were not attached in your previous correspondence. Could you kindly resend them along with the custom codes adding to your website? This will enable us to better understand the issues you are experiencing.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Dear @gcl,

We hope this message finds you well. We are currently experiencing difficulties connecting to your FTP account. For your reference, here is the link to the screenshot of the issue we encountered: https://prnt.sc/mGZbH158ezLZ.

Could you please verify the account details on your end?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear Mr. Shehzad Ghazi,

We hope this message finds you well. We would like to inform you that we have been unable to reproduce the issue you reported on our end.

1. **Theme and Plugin Update**
Please update your XStore Theme and XStore Core Plugin to the latest versions. For detailed guidance on how to proceed, kindly refer to the following articles:
– [Update History](https://xstore.8theme.com/update-history/)
– [Theme Update Guide](https://www.8theme.com/documentation/xstore/theme-installation/theme-update/)

2. **Troubleshooting Steps**
We recommend disabling all third-party plugins that are not bundled with XStore. You can find a list of included plugins here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After disabling, please clear your browser’s cache and check if the issue persists. This step is crucial as third-party plugins can sometimes cause conflicts.

Before proceeding with any updates or troubleshooting, we strongly advise taking a complete backup of your site to prevent any potential data loss.

Thank you for your cooperation. We look forward to assisting you promptly and hope to resolve your concerns efficiently.

Best Regards,
The 8Theme Team

Hi @Ben,

We encourage you to submit your request on our Taskboard at https://www.8theme.com/taskboard/ . Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Best Regards,
8Theme’s Team

Hi @Ahmed Asaad,

Unfortunately, this feature is not available and it needs the customization codes but it fall out of scope our support standard. If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Kind regards,
The 8theme’s team

Hi @vera,

Glad to hear everything is working fine now.

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Hi @finleydesign,

Please find this custom CSS:

h2, h4 {
    font-family: MyriadPro-Black !important;
    color:#535657 !important;
}

h1, h2, h3, h4, h5 {
    font-family: 'MyriadPro-Black' !important;
}

And change to this:

body h2, 
body h4 {
    font-family: MyriadPro-Black !important;
    color:#535657 !important;
}

body h1, 
body h2, 
body h3, 
body h4, 
body h5 {
    font-family: 'MyriadPro-Black' !important;
}

Let us know how it goes!

Hi @Elhadj07,

1. We don’t see any lines. Which browser are you using? https://prnt.sc/uE6_sYVdPXZ6

2. It can be changed under Sticky Cart Element when you edit the Single Product Template by Elementor: https://prnt.sc/BpuEH_IL7woE

4. Please add this custom CSS:

p.buttons.mini-cart-buttons a.button.btn-checkout.wc-forward {
    background-color: #FF90E7;
}

5.a. We’ve updated the custom CSS codes to change the border radius to 5px.
5.b. Both headings are same size for now 40px, please check screenshots:
– https://prnt.sc/Ioderdn5NcPl
– https://prnt.sc/uWI42dJAxnnz

6. https://prnt.sc/u3bLmJjjUK82

Best Regards,
8Theme’s Team

Hi @Salman,

1. Please add this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.sales-booster-quantity-discounts .quantity-discount-name,
.sales-booster-quantity-discounts .quantity-discount-suggest {
    color: #000;
}

2. We’ve changed your Main Menu element to full-width now under Customizer > Header Builder: https://prnt.sc/8vX7b1kiPtaN

3. The preview images are broken but the slides are working fine, please checkout the test page here: https://**xendress.com/?page_id=9117

4. Please also add this custom CSS:

.single-product ul.wc-tabs.tabs-nav {
    display: flex;
    align-items: center;
    justify-content: center;
    flex-direction: row;
}

.single-product ul.wc-tabs.tabs-nav li:nth-child(2) {
    order: 1
}

Warm Regards,
The 8Theme Team

Dear @vetorto,

As of now, our development team has not conducted tests with the plugin in question. We encourage you to submit a request on our [8Theme Taskboard](https://www.8theme.com/taskboard/). Should your suggestion receive significant backing from other customers, it will be considered by our development team for potential inclusion in future updates.

Best regards,
The 8Theme Team

Hi @Ahmed Asaad,

Please take a look at this setting: XStore > WooCommerce(Shop) > Product Images >
Main Image Width > set the width for main single product image:

https://prnt.sc/BxHcDjhWQs9T

Warm Regards,
The 8Theme Team

Hi @Elhadj07,

Yes, you just need to add my custom CSS codes at the end of Global CSS.

Best Regards,
8Theme’s Team

Dear @Gbp,

We hope this message finds you well. We would like to recommend an article that we believe will be beneficial for you: [Customize WooCommerce Thank You Confirmation Page](https://woocommerce.com/posts/customize-woocommerce-thank-you-confirmation-page/).

We trust this resource will assist you in enhancing your website. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hi @goong,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

@keyframes load7 {
    0%,100%,80% {
        box-shadow: 0 2.5em 0 -1.3em rgb(77 77 77)
    }

    40% {
        box-shadow: 0 2.5em 0 0 rgb(91 91 91)
    }
}

Hope it helps!

Dear Mario,

We hope this message finds you well.

We would like to inform you that your custom CSS codes have been integrated under the “Add To Cart Form” element > Custom CSS. You can review the placement here: https://prnt.sc/6U1sCXYa35aw.

Could you kindly access the Single Product Template via Elementor and update the custom CSS as required?

Additionally, regarding item #5, we would greatly appreciate your assistance in creating a video tutorial. Your expertise would be invaluable in this endeavor.

Thank you for your attention and cooperation.

Best regards,
The 8Theme Team