Forum Replies Created

Viewing 30 posts - 1 through 30 (of 116 total)
1 2 3 4
  • Avatar: javi_web
    javi_web
    Participant

    Hi Andrew,
    After doing some testing locally, I will enable static block cache as you recommended me.
    Besides, I would like to share with you two suggestions or issues:
    – About et-core-plugin. Your Elementor Header Cart widget always loads wc-cart-fragments (cart.php:360), even after the theme option removes it.
    – Your code has two bugs related with static block cache and menu cache, both confirmed locally:
    – Styles disappear. When a block is served from the cache, Elementor never loads that block’s CSS, so stylesheets vanished from the page and the mega menus would show up unstyled.
    – The cache never refreshes. XStore never clears it, so when I edit a mega menu or a category, the old version stays until Redis cache is forced to refresh.

    Thank you.
    Regards,
    Javi.

    #476577 Copied In reply to: Optimizing cache with wp-rocket plugin. Best options
    Avatar: javi_web
    javi_web
    Participant

    Hello Andrew,
    Not now, if you think it’s necessary, I’ll do and lets you know.

    In my opinion, the update will not resolve the issue, and you could answer my questions without do it. Anyway, rules are established for good reasons. I’ll write to you ASAP.

    Regards,
    Javi.

    #476372 Copied In reply to: Optimizing cache with wp-rocket plugin. Best options
    Avatar: javi_web
    javi_web
    Participant

    Hello Andrew,
    Following with the previous comment, a related issue: Despite of I have added a product to my cart and a cookie is present, why cart icon doesn’t show the right number? (Screenshot attached)

    Please, if reset cache files should be necessary let’s me know in order to find a low traffic window time.

    Regards,
    Javi.

    Files is visible for topic creator and
    support staff only.
    #476336 Copied In reply to: Optimizing cache with wp-rocket plugin. Best options
    Avatar: javi_web
    javi_web
    Participant

    Hello Andrew,
    Regarding WP-Rocket all the recommendations were applied. Cache pages works like a charm.
    But, what “Enable Woocommerce AJAX Fragments” is?

    I am suffering performance issues. All no-cached pages have a TTFB of 10s aprox.
    So, I have some questions:
    – Could be possible serve cache-pages and check cart widget asynchronously? If so, how.
    – Could be possible add a cart button to the header that doesn’t show the number of products in cart? Only to be sure the user arrives to the cart page (now they can’t, empty cart is always shown).
    – ChatGTP said me that dynamic URLs in megamenus are responsible of part of the performance issue, what do you think about that? Only the main menu contains almost 200 links.
    – The server has: OPcache, nginx, redis, … . How can I find out the origin of such horrible TTFB?

    Thank you!
    Regards,
    Javi.

    #476312 Copied In reply to: Optimizing cache with wp-rocket plugin. Best options
    Avatar: javi_web
    javi_web
    Participant

    Hi,
    Please, provide me your IP address to enable it in the whitelist.

    Regards,
    Javi.

    #476086 Copied In reply to: Hidding product’s shipment info: weight and dimensions
    Avatar: javi_web
    javi_web
    Participant

    Hello Jack,
    Your snippet didn’t work neither.
    Please, info needed in private content.

    Regards,
    Javi

    Please contact administrator
    for this information.
    #476081 Copied In reply to: Hidding product’s shipment info: weight and dimensions
    Avatar: javi_web
    javi_web
    Participant

    Hello Jack,
    Your explanation doesn’t fit with the real situation. The notice, as I said you, appears frequently. I have checked it right now. After visit five pages (admin panel, logged in as admin) the notice appeared two times.
    If it was cached, the request would be avoided or the response would be faster. Isn’t it?

    If you want, access to the admin panel and check is on your own.
    Thank you.
    Regards,
    Javi.

    Please contact administrator
    for this information.
    #475352 Copied In reply to: Patcher: Error: cURL error 28: Resolving timed out
    Avatar: javi_web
    javi_web
    Participant

    Thanks for the support! My topic “Mobile filter icon doesn’t show same options than desktop sidebar” has been successfully resolved.

    #475320 Copied In reply to: Mobile filter icon doesn’t show same options than desktop sidebar
    Avatar: javi_web
    javi_web
    Participant

    Hello Jack,
    I have disabled the sales booster you have said me.
    Your user has admin role selected. I will perform a complete update and will back to you then.

    Regards,
    Javi.

    #475289 Copied In reply to: Fatal error located in logs: Call to a member function get_displayed_subtotal
    Avatar: javi_web
    javi_web
    Participant

    Hello,
    It happens constantly, see more info in private content.

    Please, since this website is now in production, if you need make changes it’s necessary inform me previously.

    Thank you,
    Regards,
    Javi.

    Please contact administrator
    for this information.
    #475263 Copied In reply to: Fatal error located in logs: Call to a member function get_displayed_subtotal
    Avatar: javi_web
    javi_web
    Participant

    Hello Jack,
    Thank you, I will do it.

    Regards,
    Javi.

    #475262 Copied In reply to: Mobile filter icon doesn’t show same options than desktop sidebar
    Avatar: javi_web
    javi_web
    Participant

    Thanks for the support! My topic “WaitList functionality. How to Set Up the Email Address for Notification Recipients” has been successfully resolved.

    #474945 Copied In reply to: WaitList functionality. How to Set Up the Email Address for Notification Recipients
    Avatar: javi_web
    javi_web
    Participant

    Hello Jack,
    OMG, thank you for your help. It is quite obvious, I’d rather I was thought better about it.

    Only one question, just in case this is something you need to improve on your end. In order to make your emails templates WPML’s compatible. I have realized that these emails fields are not been detected as translatable as natives are. (Screenshot attached).

    Best Regards,
    Javi.

    Files is visible for topic creator and
    support staff only.
    #474935 Copied In reply to: WaitList functionality. How to Set Up the Email Address for Notification Recipients
    Avatar: javi_web
    javi_web
    Participant

    Hello Jack,
    Thank you, I will contact with wprocket support team about the images.
    But, what about the Elementor widget “Product lists categories”? If I checked “cache menu” from xStore’s optimization options, should be it preloaded?

    Thank you.
    Regards,
    Javi.

    Files is visible for topic creator and
    support staff only.
    #474214 Copied In reply to: How to cache megamenu to prevent loading on mouse over
    Avatar: javi_web
    javi_web
    Participant

    Take a look

    Files is visible for topic creator and
    support staff only.
    #474196 Copied In reply to: How to cache megamenu to prevent loading on mouse over
    Avatar: javi_web
    javi_web
    Participant

    Ups. I forgot attach screnshots

    #474195 Copied In reply to: How to cache megamenu to prevent loading on mouse over
    Avatar: javi_web
    javi_web
    Participant

    Hello Jack,
    Thank you for your help. Maybe it improved a little. Now I am working on webserver’s performance. I think it is related with the problem as well. Because, as you can see attached, we has not resolve the time between show the menu and all items are shown.
    If you think that additionally I forgot to activate an option in order to prevent such behaviour, please, let me know.

    Thank you.
    Regards,
    Javi.

    #474194 Copied In reply to: How to cache megamenu to prevent loading on mouse over
    Avatar: javi_web
    javi_web
    Participant

    I forgot the screenshot

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #474086 Copied In reply to: How to cache megamenu to prevent loading on mouse over
    Avatar: javi_web
    javi_web
    Participant

    Hello Jack,
    If I understood you well it didn’t work. Same issue happens if I use a Mega menu widget. See attached screenshot.

    Regarding second part I checked I am already using the configuration you suggested me. Isn’t?

    As it is expected, the faster is the bandwidth the less the issue is perceived

    Can you take a look?

    I look forward to hearing from you.

    Thank you.
    Regards,
    Javi

    Please contact administrator
    for this information.
    #474085 Copied In reply to: How to cache megamenu to prevent loading on mouse over
    Avatar: javi_web
    javi_web
    Participant

    Thanks for the support! My topic “Config search order option on header search” has been successfully resolved.

    #473974 Copied In reply to: Config search order option on header search
    Avatar: javi_web
    javi_web
    Participant

    Hello Jack,
    It worked! Thanks.
    It should be great if I can combine more than one. For example, sort by menu order and if products have the same order (very common) additionally sort by popularity. It’s only an example.

    In my opinion, in the meanwhile you can add it to the Elementor Widget as an option, publish it in the documentation page would be helpful.

    Thank you.
    Best Regards,
    Javi.

    #472563 Copied In reply to: Config search order option on header search
    Avatar: javi_web
    javi_web
    Participant

    Hello Jack,
    Ok, I will do right now. But, without expectations, they could say me the same thing about your theme/plugin. In fact, it’s the highest handicap Woocommerce has, from a developer side. When something goes wrong you have to invest a lot of time on testing, debugging and energy to convince providers the problem is theirs.

    Thank you.
    Regards,
    Javi.

    #472303 Copied In reply to: Problem with ACF fields which content only sometimes disappear
    Avatar: javi_web
    javi_web
    Participant

    Hello Jack,
    Yesterday I created a support ticket with Elementor support team. As it was expected they began saying me “disable plugins, themes, …” to verify it’s an Elementor problem.

    Well, after enable/disable plugins, themes, PHP extensions, …. I can confirm you:
    – The problem appear/disappear when my custom Xstore child theme is enabled/disabled. As you can see in attached screenshots, when a different theme is enabled ACF’s fields content appears. Images not actually, but we need move forward step by step. First text fields.

    Besides, in order to discard the problem come from functions.php code I temporarily emptied it. I can confirm no changes in that case neither. I am totally confused, what theme option can take effect in such behaviour?

    I need your help in order to resolve the issue with ACF’s fields.
    Please, let me know how can we move forward.

    Thank you.
    Regards,
    Javi

    Files is visible for topic creator and
    support staff only.
    #472278 Copied In reply to: Problem with ACF fields which content only sometimes disappear
    Avatar: javi_web
    javi_web
    Participant

    Hello Andrew,
    Thank you!

    I look forward to hearing from you.

    Regards,
    Javi.

    #472232 Copied In reply to: Filter etheme_swatches doesn’t work on woocommerce native brand archive
    Avatar: javi_web
    javi_web
    Participant

    Hello,
    Done!

    #472202 Copied In reply to: Filter etheme_swatches doesn’t work on woocommerce native brand archive
    Avatar: javi_web
    javi_web
    Participant

    Thanks for the support! My topic “Default cart Xstore – Missing translation and duplicate option” has been successfully resolved.

    #472200 Copied In reply to: Default cart Xstore – Missing translation and duplicate option
    Avatar: javi_web
    javi_web
    Participant

    Hello Andrew,
    OMG! Thank you for the details, I will delete it.

    Regards,
    Javi.

    #472199 Copied In reply to: Default cart Xstore – Missing translation and duplicate option
    Avatar: javi_web
    javi_web
    Participant

    Hello Jack,
    I sent you screenshots in the first post. If you edit the template you will find the alternative image field still there.
    As alternative, please try to find out what is, if any, the difference between Brands and Categories template. Why the same field works in one template and not in the other?

    Regards,
    Javi.

    #472195 Copied In reply to: Problem with ACF fields which content only sometimes disappear
    Avatar: javi_web
    javi_web
    Participant

    Hello again,
    Besides, It would be great if you fix another unexpected behaviour. After adding a product to the cart and browser get the server response the sidebar it been shown after a delay of two or three seconds, could be instantly?

    Looking your your answer.

    Thank you!
    Regards,
    Javi.

    #472193 Copied In reply to: Right cart sidebar ajax missing products
    Avatar: javi_web
    javi_web
    Participant

    Hello Jack,
    Temporally, I have disabled the website’s protection. Besides, I have whitelisted not only your actual IP but also the IP range pattern I detected in your IPs.

    Please, confirm me you can access now.

    Regards,
    Javi.

    #472191 Copied In reply to: Problem with ACF fields which content only sometimes disappear
  • 1 2 3 4
    1–30 of 116 posts
Viewing 30 posts - 1 through 30 (of 116 total)
1 2 3 4