Jack Richardson

Dear @Usha,

Thank you for reaching out.

It appears that your inquiries cover multiple unrelated topics. To assist you more effectively, we kindly suggest addressing each issue individually.

Firstly, could you please confirm whether you are experiencing any critical errors while using the Elementor editor? Additionally, are you currently using the latest version of the plugin?

Since you are utilizing the XStore Elementor Single Product Builder, we recommend reviewing the settings of your Product Images widget. You can adjust the layout specifically for mobile devices within those settings.

To help us better understand the issues you are facing, please attach relevant screenshots. This will allow us to provide more accurate solutions. Alternatively, you may consider separating your questions into different topics for more efficient support.

Best regards,
The 8Theme Team

Hello @Plethora,

We kindly recommend testing the issue using a default theme, such as Storefront, along with the default WooCommerce shortcode [woocommerce_cart] on the Cart page.

We have conducted multiple tests on our end and observed that the issue is intermittently reproducible—sometimes it occurs, and other times it does not. Additionally, we noticed that a CDN is active on your website (please refer to the screenshot: https://prnt.sc/KOBsdqf–3LK), which may be contributing to content caching and potentially causing the issue.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello @dekauk,

We hope this message finds you well.

You can display the product category image that you have assigned to a category in any image-based widget by using Dynamic Tags. Please refer to the following screenshot for guidance: https://prnt.sc/YFDbDe9uZRGc.

Additionally, we recommend setting the padding directly within the Breadcrumbs widget (as shown here: https://prnt.sc/qdrkyf9U2-EN), rather than applying it globally in the Layout settings. This approach ensures that the breadcrumbs image is displayed correctly, as illustrated in the following example: https://prnt.sc/AkRWM3Ksj8vG.

Lastly, we advise enabling a caching plugin during the final stages of website development. This will help prevent viewing cached results and outdated frontend content during the development process.

Best regards,
The 8Theme Team

Hello @ziga32,

Thank you for your message.

We appreciate your update and are glad to hear that you were able to resolve the issue by adding a custom code to wait for the front-end scripts to finish loading. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. If the main request of this question is solved, we kindly ask you to mark this topic as solved.

Best Regards,
8Theme’s Team

Hello @ziga32,

As one of the possible solutions, we would recommend displaying a smaller number of products on the page. In some cases, unloaded images may occupy space, which could affect the layout and performance.

As we mentioned previously, identifying the exact cause of the issue is challenging. However, we are happy to suggest a few potential solutions that may help resolve it.

Additionally, you might consider implementing a sticky section navigation using fixed positioning. This would allow customers to navigate the page more easily and improve the overall user experience.

Would this be a suitable solution for your needs?

Best regards,
Jack Richardson
The 8Theme Team

Hello @dekauk,

We hope this message finds you well.

Upon reviewing your website, we noticed that you have added custom content to the Shop page description, as shown in the following screenshot: https://prnt.sc/XXYjBIBqJpu_. This content is correctly displayed on the frontend: https://prnt.sc/GzBedBskUsvl.

Regarding the product category, we have temporarily added some custom text to the following term for testing purposes: https://prnt.sc/eoxXe59etI8h. However, on the frontend, the description area appears to be empty, and it seems that the category description was not saved properly: https://prnt.sc/14heAp4kNdFF.

To further investigate the issue, we recommend creating a new product category and adding only a title and description to test whether the content is saved and displayed correctly. Additionally, we kindly suggest checking your server logs for any potential errors. You may need to contact your hosting provider for assistance with this.

If the issue persists and you require further support, please provide us with temporary FTP access by attaching the credentials in the private area.

Best regards,
Jack Richardson
The 8Theme Team

Hello @molo

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Dear @dekauk,

We hope this message finds you well.

We would like to inform you that we have disabled the following option: https://prnt.sc/QPYBUL_5EFVB. This adjustment was made to ensure that the dropdown content loads without any delays.

Regarding the issue with the empty content on your wishlist page, it occurred because the required shortcode was not added. Please ensure that the following shortcode is included: [xstore_wishlist_page]. After adding it, the content is now displaying correctly, as shown here: https://prnt.sc/G_cXGeBH9Woi.

Concerning the image thumbnails, we noticed that you are using the XStore Single Product Builder with Elementor: https://prnt.sc/3E3B5KN1aC1M. To make changes to the product gallery images, please modify the corresponding widget: https://prnt.sc/C5YZkV9FKB3Y.

Lastly, we kindly ask you to clarify your request regarding the Category settings, as we were unable to fully understand what changes you would like to make.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @Niddy,

Thank you for reaching out to us.

We apologize, but we are still unable to fully understand the issue you are experiencing. If you are referring to the small white gap that appears on hover compared to the original images, you may be able to resolve this by applying the following custom CSS:

.etheme-product-hover-swap-image img {
    --image-scale: 1.2;
}

If this is not the issue you are referring to, we kindly ask that you provide us with screenshots clearly indicating the problem, preferably with arrows or annotations for better clarity.

We appreciate your cooperation and look forward to assisting you further.

Best regards,
The 8Theme Team

Dear @ziga32,

We hope this message finds you well.

We have reviewed the issue you reported. Could you kindly clarify whether the problem persists when the section animations on the page are disabled?

Additionally, we would appreciate it if you could provide us with temporary wp-admin and FTP access via private content, so we can investigate the matter further.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @molo,

We hope this message finds you well.

Please find below several options you may consider:

1. You can review the first option here: https://prnt.sc/hA7MCElvfVuo
2. You may refer to this option: https://prnt.sc/zMRKpvWEt87q. However, please note that since you are using the Elementor Archive Page Builder, this option may not function as expected. In this case, you may either disable the Archive Products Builder or customize the product image thumbnails using PHP, as suggested in the following forum reply: https://www.8theme.com/topic/add-tabby-and-tamara-item-icons-to-all-product-cards/#post-452408.
3. We also recommend implementing the solution provided in this reply: https://www.8theme.com/topic/featured-product-video-breaks-singe-product-gallery/#post-358598. Unfortunately, due to the current level of access granted to your dashboard, we are unable to add the necessary code on your behalf.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @sektek,

We hope this message finds you well.

Following a recent test and a thorough review of the WooCommerce logs, we have identified that the issue was caused by incorrect translations of certain strings, as illustrated in the following screenshot: https://prnt.sc/BTqCm6Eye1Ky.

We have addressed and resolved the issue. After implementing the fix, we tested the “Add to Cart” functionality on a single product page in the Greek language, and the product was successfully added to the cart.

We kindly invite you to test it on your end as well to confirm everything is working as expected.

Best regards,
The 8Theme Team

Hello @dekauk

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team