Jack Richardson

Hello @zitalyaar,

We are pleased to know that you found our suggestions helpful. If your main request in this topic has been resolved, we kindly ask you to mark the topic as closed.
Should you have any further questions, please feel free to create a new topic.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Kingsley H.,

Could you please clarify the existing issues with screenshots or videos? From your message, it seems that some parts may already be fixed, while others still have issues. Providing visual references would be very helpful for us as developers to better understand the problems you would like us to check.

We apologize for the inconvenience, but as we have many customers requiring our attention, it is much more efficient for us to review a short video to quickly grasp the issue and begin implementing the necessary fixes, rather than going through the entire conversation.

Thank you for your time and cooperation.

Best regards,
Jack Richardson
8Theme Team

Hello @Howie,

We have analyzed your website and found that the issue is related to the missing security code required for the proper creation of Mega Menu items. This code is embedded in the area shown here: https://prnt.sc/E0k4Qa5YqzC8 (screenshot from our test website). However, this section is not present on your website: https://prnt.sc/CnBtLKR_L6xn therefore the security code is not shown and you have the JS errors in console.

To investigate the issue in detail, we kindly ask you to provide FTP access to your website. You can attach the credentials in the private content area.

Alternatively, you can manually generate a new Mega Menu item by opening the URL that we will share with you in the private content area.

Best regards,
Jack Richardson
8Theme Team

Hello @zitalyaar,

Please note that free plugins may offer fewer features and less functionality compared to paid ones. However, if you would like to try using free plugins, you may consider the following options, though it is not mandatory to use these specific ones – you are welcome to explore others as well:

https://wordpress.org/plugins/polylang/
https://wordpress.org/plugins/currency-switcher-woocommerce/

You can browse and test available free plugins at https://wordpress.org/plugins/, or you may choose paid plugins that provide better support and more advanced features for your website.

Also, we kindly suggest you to create separated topics for different questions without mixing all questions in one topic. Thanks for your understanding.

If the main request of this topic is solved, please, mark it as closed.

Best regards,
Jack Richardson
8Theme Team

Hello @Recep,

Could you please temporarily disable the CDN on your website or clear the cache in your Cloudflare settings? We have checked the site in an incognito window and noticed that the issue persists. However, once we log in, the issue does not occur. Therefore, we believe the problem is related to the caching configuration.

We recommend temporarily disabling the caching of JavaScript files in your LiteSpeed Cache plugin and testing again.

If you have tried these steps without success, please provide us with the latest wp-admin access so that we can review the settings for you.

Best regards,
Jack Richardson
8Theme Team

Hello @shahar klamka,

We now understand your request. It is possible to configure only the following settings: https://gyazo.com/b138a288512cd21a999d7b0c40ff5de0. However, if you would like to modify subcategory pages, this will require additional customization, as it is beyond the default configuration of WooCommerce and our theme.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Dear @JohnyB,

The issue in your video appears to be related to the configuration of product settings provided by WooCommerce. You can find more information here: https://woocommerce.com/document/variable-product/. This means you can switch to a default theme, such as Storefront, to replicate the issue.

We recommend clearing your browser cache or checking the site using an incognito window. Please note that we can only address issues related to our theme.

Additionally, we created a test product on your website using the Chrome browser without encountering any issues. The URL of this test product is provided in the private content.
https://gyazo.com/53e7e76db98acd4efcbe340e6888a753
https://gyazo.com/89c915af43b69af9cbdd1a35ffff2417

Best regards,
Jack Richardson
8Theme Team

Hello @muscle concepts

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Also, please attach the screenshots because we don’t see 3 screenshots but only 1 of those.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Recep,

This feature should function correctly regardless of the cache settings. However, if you experience any issues while the cache is active on your website, please clear the cache and check again.

If the main issue discussed in this topic has been resolved, you may mark the topic as closed.

Best regards,
Jack Richardson
8Theme Team

Hello @Recep,

Please check now – we have set the correct value for the option: https://prnt.sc/iLEWrvnB7-nJ. We also described this solution in our previous reply, which includes a video: https://www.8theme.com/topic/how-can-i-configure-the-cart-to-open-in-the-sidebar-instead-of-popping-up-when-a-product-is-added-to/#post-459698.

Frontend result: https://gyazo.com/5dee0da82cc097e8c18f1dc086d78789

Currently, the dropdown content is set for the Mini-cart, but you can change the type as shown in the following screenshot: https://prnt.sc/6rPM8E9Z2TEU.

Best regards,
Jack Richardson
8Theme Team

Hello @Nomadak,

On the first website, you are using the Single Product Builder based on Customizer settings, so we have disabled the Zoom option: https://prnt.sc/HiEI4FCUFHR3. Please check it now: https://gyazo.com/6feabf31e74d70f9ad00ecf333cfe792.

For both the first and second websites, we have uploaded a fix related to the XStore Single Product Builder based on Elementor. This fix will also be included in the next update.

Please check it now: https://gyazo.com/ccdff69ef59b74e19046c7d789a0560e.

Best regards,
Jack Richardson
8Theme Team

Hello @Roobinda,

After reviewing the issue, we believe it may occur in certain cases when the Sticky Sidebar scripts are not properly configured. This can happen due to a custom structure on your shop page, such as banners (https://prnt.sc/zeycncCiRvXv) placed in non-standard positions or some browser caching issues.

You can disable the Sticky Sidebar option as demonstrated in the following video: https://gyazo.com/db398ebbd5a12e0895c8d2e48af88407 and then check if the issue persists.

If you prefer to keep the option enabled, please try adding the following custom CSS code snippet under Theme Options → Theme Custom CSS → Global CSS:

body .sticky-sidebar {
    opacity: 1;
}

If you still require our assistance, please provide temporary wp-admin access in the private area.

Best regards,
Jack Richardson
8Theme Team

Hello @Nomadak

Could you please provide temporary wp-admin and FTP access? We will upload a fix on your web-site and it will also be included in our next update.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Shazard Ramjohn,

We have analyzed the content of your single product page and noticed that multiple product galleries and “Add to Cart” forms have been created – some are displayed on desktop and hidden on mobile, while others are shown on mobile and hidden on desktop. This configuration may cause issues with incorrect image display, as WooCommerce scripts by default locate the first gallery on a single product page and modify the images there. If you can minimize the duplications and just re-order the elements on devices using settings in Advanced tab -> https://prnt.sc/Q-bNsiQwEEmF. It will make the benefit on page loading for your customers, so we kindly recommend you to check it and re-structure the single product template content.

Additionally, we noticed that a CDN is active on your website (https://gyazo.com/41f0e83e5f3441bda8b1da9f8b1245aa), which prevented us from making certain changes. Could you please temporarily disable it so that we can proceed with further checks?

We would also like to verify whether the functionality of your custom swatches plugin correctly switches images when using a default theme such as Storefront, as our analysis shows that all attributes were created according to the requirements of your custom plugin.

Furthermore, we observed a deeply nested structure on your page (https://gyazo.com/971e6836e74e5b4c04342af964912dc2), which may cause issues with page testers. We recommend restructuring the code to minimize the use of multiple nested containers.

Best regards,
Jack Richardson
8Theme Team

Hello @Cookster Creative,

Could you please provide us with a video demonstrating the issue? We have tested it on our side and did not encounter any visible bugs. Additionally, we kindly ask you to temporarily disable CDN caching, as it may be conflicting with cached results and our recent modifications.

You may also try disabling the snippet on your Code Snippets page to check how the site functions when it is turned off.

Best regards,
Jack Richardson
The 8Theme Team