Jack Richardson

Hello @Enmanuel Rostran,

Please check now. We have disactivated the Pjax pagination option.

Best regards,
Jack Richardson
The 8Theme Team

Hello @ziga32,

You may try using the following custom CSS snippet:

@media only screen and (max-width: 979px) {
    .product-type-simple .onsale.left {
        text-indent: -70px;
        word-spacing: 15px;
        overflow: hidden;
    }
}

Best regards,
Jack Richardson
The 8Theme Team

Hello @luc,

We would like to know your opinion on our suggestion to modify the sticky header by applying a different effect on mobile devices, as it . If you approve, we will proceed with implementing this functionality.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Saira

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Recep,

Could you please test it on your side now? We have improved the LiteSpeed cache settings and, after implementing these adjustments, we did not encounter any of the issues across multiple browsers that were previously observed.

Best regards,
Jack Richardson
The 8Theme Team

Hello @chutipao

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance — Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Kind regards, Jack Richardson
The 8theme’s team

Hello @Rok,

The issue with the broken structure of your mini-cart was caused by an incorrect snippet you implemented (https://prnt.sc/bvHk4jrMjYEs). We have corrected it according to the solution we previously suggested in our earlier reply (https://www.8theme.com/topic/how-to-change-settings-of-off-canvas-element/#post-459973).

Regarding your inquiry about the “Total impressions,” “Total clicks,” and similar texts, we were unable to locate such content on your page. It is possible that these texts are being added by one of your browser tools. You may verify this by checking other websites or by using a different tool. If you could clarify which tool you are currently using, we would be happy to check it on our end.

We have also resolved the issue with the wishlist and compare mini-content by adding the following snippets in your child-theme/functions.php:

add_filter('etheme_woocommerce_mini_wishlist_product_title_tag', function($tag) {  
    return 'h2';  
}, 999);  

add_filter('etheme_woocommerce_mini_compare_product_title_tag', function($tag) {  
    return 'h2';  
}, 999);

However, we believe there is no need to modify such strings for SEO purposes, as SEO testing tools typically analyze websites in “incognito” mode, where the mini-wishlist and mini-cart content are empty.

If you have any further questions, please feel free to contact us.

Best regards,
Jack Richardson
8Theme Team

Hello @Niddy,

Thank you for the details. We have checked the post editor and identified the reported issue – Error 500 (https://prnt.sc/AjOBEgCwJzrQ). After activating all widgets as suggested in our previous reply (https://www.8theme.com/topic/elementor-templates-are-being-automatically-injected-with-hundreds-of-etheme_conditions_-meta-field/#post-459974), the editor loaded correctly (https://prnt.sc/8GDY0vbhwmxg).

This indicates that the issue with loading the Single Post editor was related to certain specific widgets being disabled. These widgets are used within your single post content, and their deactivation caused Elementor to trigger an error.

You can now check the Single Post editor. Once you have completed your editing across the website, please click “Scan elements usage” in the Elements Manager (https://prnt.sc/AHHF_pxC6KLc) to identify and deactivate any unused widgets. This will help optimize your website by preventing unnecessary widgets from loading.

Best regards,
Jack Richardson
8Theme Team

Hello @Kingsley H.

Our theme is fully optimized for performance and does not slow down websites by default. In most cases, speed issues are related to additional content or setup, such as:

• Excess plugins
• Large, unoptimized images
• Heavy third-party scripts or resources

To improve performance, please consider:

– Removing unused plugins
– Optimizing images (WebP format recommended)
– Using a performance plugin (e.g., WP Rocket, LiteSpeed Cache)

Here is our step-by-step performance guide:

https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/

Kind regards,
Jack Richardson
The 8Theme Team

Hello @DebbieC,

With each update, we introduce various improvements and new options. Therefore, if you have been updating the template on your website regularly, it is possible that some settings were set to their default values, or alternatively, you may have made certain optimizations that disabled specific options.

In any case, we have identified a solution to your issue. You can safely reactivate the previously disabled caching, as we have resolved the related problem in another area of similar cases.

Also, we have a dedicated article about the speed improves that you can check -> https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/.

If your main request of this topic is solved, we kindly ask you to mark this topic as closed. Feel free to submit your questions on our forum, if you have any in futher.

Best regards,
Jack Richardson
8Theme Team

Hello @DashDoor,

In the editor of your home page, under “XStore Slider”, you can view the details of the slide configurations and create new slides: https://prnt.sc/coqRYeUlHG3l.

By checking the “Slides” section, you will find a list of the slides you have created: https://prnt.sc/jyRDTCH48waq.

When you open the editor for an existing slide (for example, Slider 2), you will see the following options: https://prnt.sc/gyPtON03hJMa. As shown, there is an image set as the section background, which you can replace with your own custom image.

Also, you can find the dedicated information about our XStore Slider in our documentation -> https://www.8theme.com/documentation/xstore/video-tutotials/xstore-advanced-slider-with-elementor/.

Best regards,
Jack Richardson
8Theme Team

Hello @New York Printhub,

This feature is managed through the “Site Visibility” tab in the WooCommerce settings, providing flexibility and control over who can access your store during the setup phase.

When the “Coming Soon” mode is enabled, your site remains in a development state and is not accessible to the public. It is hidden behind a Coming Soon landing page, and only authorized users or those with a private link can view the store.

In the “Site Visibility” settings, located under “WooCommerce > Settings > Site Visibility”, you can choose between two options to manage how your site appears to visitors.

For more information, please refer to the following article:
https://woocommerce.com/document/configuring-woocommerce-settings/coming-soon-mode/

Best regards,
Jack Richardson
8Theme Team

Hello @Omar Quddam,

Thank you for your message. The warning may indeed be related to the products. If you delete the existing products and upload only a few that you are able to edit, that would be acceptable. Please ensure that the new products are properly configured and editable to avoid similar issues in the future. Also, we would suggest you to contact the WooCommerce support (https://wordpress.org/support/plugin/woocommerce/) as your request is related to the functionality of mentioned plugin rather then our theme’s configuration.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @Rok,

If you would like to change the product title tag from the default h4 to a custom tag – h2, you can use the following custom snippet (add it to xstore-child/functions.php):

add_filter('etheme_woocommerce_mini_cart_product_title_tag', function($tag) {
    return 'h2'; 
});

Note: to see the changes you need to either remove or add any product to refresh the mini-cart cached content.

The text you see, “Recommended for you Refresh”, comes from the Header Ajax Search functionality from Show trending searches (https://prnt.sc/-KBdnW9i9_uH). If you prefer to disable this feature, you can simply turn off the corresponding option.

Best regards,
Jack Richardson
8Theme Team

Dear @Omar Quddam,

We have identified the cause of your issue: (check private content) https://prnt.sc/m7fjGUR7HFLt (custom PHP code). We would also like to remind you that you previously requested to display the price discount in another topic, and we have already provided an explanation regarding the reason: https://www.8theme.com/topic/create-more-than-one-discount/#post-456716.

At this time we made an exclution for customizations that is our of our basic support scope due to Envato privacy policy and have implemented a possible solution on your website to prevent the display of the custom image currency symbol in the off-canvas area, ensuring that the calculation works correctly. Please review the result here: https://gyazo.com/dd1f91b1cc1502ce2ec0ad1ea1532c12.

Frontend result: https://gyazo.com/0585677b9b6079dfd27b26d273a71edd

Best regards,
Jack Richardson
The 8Theme Team