Jack Richardson

Hello @Enmanuel,

If you see only the staging website option available for purchase code activation, it means that the same purchase is already active for your live store. To check where your purchase is currently activated, please log in to your account at the following link: https://www.8theme.com/account/. There, you will find a list of registered websites associated with each of your purchases (https://prnt.sc/ElodPLitdhrW).

You can manually deregister the purchase code in that panel and then activate the purchase code again on your website.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @jtmathis42,

You are currently using an XStore header template based on the Elementor page builder. We have already provided information for customers who have both the Customizer header and the Elementor header active. Please note that the Elementor header takes priority. Therefore, you can disable the Customizer header builder by following this link: https://prnt.sc/3qWMSwonIZiw.

All settings from your Customizer header will not apply in this case, so you need to navigate to XStore Builders → Header Builder → Go to Builder → Elementor and edit the template there. Locate the Mobile Menu widget within your header content and follow this video tutorial to change the background color of your mobile menu: https://gyazo.com/1239a24e068202aaa0db737390917c64.

Best regards,
Jack Richardson
8Theme Team

Hello @Sherine,

Thanks for the update.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regards, Jack Richardson
The 8theme’s team

Hello @esi,

If you prefer to use the Shop Filters widget area, please add a few widgets there, as it is currently empty: https://prnt.sc/bWcRo-vKCQth.
Alternatively, you may use another widget area by selecting one from the list: https://prnt.sc/aKtehoxgAi9j. The content of the selected widget area will then be displayed.

At the moment, the Shop Sidebar widget area is set to display, so you can check it now. To add widgets to this sidebar, please follow the URL provided in the private content and add any desired widgets here: https://prnt.sc/kaelRuqISNUW. The frontend result will appear as shown here: https://prnt.sc/l8Lxo17hQXFp.

Best regards,
Jack Richardson
8Theme Team

Hello @Sebastian,

It is not possible to create a separate variation picker outside of the “Add to Cart” section, as the JavaScript scripts of the WooCommerce plugin operate collectively on the variations within this section. Therefore, any change made modifies the button with specific attributes or arguments to set the variation data selected by the customer.

Regarding your question about using variation types other than “select” please refer to the tutorial on how to use Variation Swatches: https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches-3/.
Also, please note that variation slugs should contain only Latin characters for proper functionality: https://prnt.sc/3XZWeGnmf2TO, https://prnt.sc/kgBVs3ipgi3v.

Best regards,
Jack Richardson
8Theme Team

Hello @mickmickmick,

At this time, we do not have a repository containing all of our templates. However, you can either import the available blocks using our XStudio functionality or contact us regarding the specific widgets or sections you would like to import, and we will provide you with the corresponding JSON file for import.

We have also noted your feedback and will review the Live Paste functionality. It continues to work for most of our customers, though in some cases it may not be available to others.

Best regards,
Jack Richardson
8Theme Team

Hello @Andrei Andrei,

Yes, we believe that most of your requests can be implemented once you purchase the additional XStore theme licenses. We will carry out the improvements step by step to ensure better results, rather than combining all requests at once.

Additionally, screenshot3 is missing from your attachments, so we were unable to fully understand your request regarding that point.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Adi,

If you select “All Categories” the categories of this widget will be displayed based on the current query. For example, if you are viewing a product category page, the widget will display the subcategories related to that category (if any). If no subcategories are found, it will display the full list of categories.

Please provide wp-admin access to your website so that we can review the details and assist you further.

Best regards,
Jack Richardson
8Theme Team

Hello @Sherine,

Please check it now. We have made some configurations to the mega-menu content of the all-departments widget.
Frontend result: https://prnt.sc/kOklYFD9Tfpz

Best regards,
Jack Richardson
8Theme Team

Hello @Andrei Andrei,

Thank you for reaching out to us.

Your request to customize the layout of your products and product categories is considered a customization service, which falls outside the scope of our standard support as outlined in the Envato support policy. However, we would be happy to assist you with a suitable solution.

To proceed, you may purchase two additional licenses, as implementing your preferred layout will require a considerable amount of our support time. Once the licenses have been purchased, we will create and implement a similar custom layout on your website.

Best regards,
The 8Theme Team

Hello @khurram virk,

To resolve the issue with hidden content, please use the following CSS snippet:

.excerpt-content-inner .row {  
    margin-left: 0;  
    margin-right: 0;  
}

As you mentioned that you found a solution for fixing the table, we would like to know whether you have already implemented it or are still exploring possible solutions.

As part of the solution, you can align the text inside the table by using the following custom CSS snippet:

.excerpt-content-inner table {  
    white-space: nowrap;  
}

However, to apply the scroll effect only to the table (since the current horizontal scroll affects all content when a long table is included), please wrap the table in an additional div with the class “table-wrapper” (for example: https://prnt.sc/2wBGzwUEjDwe). Then, you can use the following CSS:

.excerpt-content-inner .table-wrapper {  
    max-width: 100%;  
    overflow: auto;  
}

Frontend result: https://gyazo.com/5a2f1ed3ff8801cf2266b356c116d661

Best regards,
Jack Richardson
8Theme Team

Hello @mickmickmick,

We understand that you are experiencing an issue with the “Live Paste” feature.

Please download the required element files from the following link: https://fex.net/s/8o4ofmt. After successfully downloading them, edit a page using the Elementor tool and import the templates to your website according to the instructions provided at https://elementor.com/help/template-library/. You may remove any parts of the template that are not needed for your page.

If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always ready to assist you.

Additionaly, we kindly ask you to create a separate topic for your other questions, as this discussion concerns a different request.

Warm regards,
Jack Richardson
The 8Theme Team

Hello @Roberta,

Please check now.
Cart page: https://prnt.sc/LyuaBdnfq1GD
Checkout page: https://prnt.sc/qOh2LiQqYmeQ

Our test regarding the Elementor issue is shown in the following screenshot: https://prnt.sc/A94coZf9HONp, and it was also attached in the next reply: https://www.8theme.com/topic/testtesttesttest-testtesttesttesttesttesttest-testtesttest/#post-461534

Best regards,
Jack Richardson
The 8Theme Team

Hello @Atip,

You can find the description of this option in the following screenshot: https://prnt.sc/V_rvogLUlf_u.

Please perform a test on a product that meets the following conditions:
1. The product or product variation quantity must be set according to the number of items “in stock” (see https://prnt.sc/N9ixOmTyAvFW). Otherwise, the stock line calculation cannot be performed, as there are no values available to calculate the stock progress.
2. The product has already been purchased, and the order status is set to “Completed.”

Best regards,
Jack Richardson
8Theme Team

Hello @Digital-Boutique,

You may use the following snippet as a starting point to include in your child theme’s functions.php file:

add_filter( 'woocommerce_related_products_args', function( $args ) {
    global $product;

    if ( ! $product || ! is_a( $product, 'WC_Product' ) ) {
        return $args;
    }

    $product_id = $product->get_id();

    $brand_terms = wp_get_post_terms(
        $product_id,
        'brand',
        array( 'fields' => 'ids' )
    );

    $cat_terms = wp_get_post_terms(
        $product_id,
        'product_cat',
        array( 'fields' => 'ids' )
    );

    if ( empty( $brand_terms ) && empty( $cat_terms ) ) {
        return $args;
    }

    $tax_query = array(
        'relation' => 'AND',
    );

    if ( ! empty( $brand_terms ) ) {
        $tax_query[] = array(
            'taxonomy' => 'brand',
            'field'    => 'term_id',
            'terms'    => $brand_terms,
            'operator' => 'IN',
        );
    }

    if ( ! empty( $cat_terms ) ) {
        foreach ( $cat_terms as $cat_id ) {
            $tax_query[] = array(
                'taxonomy' => 'product_cat',
                'field'    => 'term_id',
                'terms'    => array( $cat_id ),
                'operator' => 'IN',
            );
        }
    }

    $args['tax_query'] = $tax_query;
    $args['post__not_in'] = array( $product_id );

    if ( isset( $args['post__in'] ) && ! empty( $args['post__in'] ) ) {
        $args['post__in'] = $args['post__in'];
    }

    return $args;
}, 10 );

Please note that after reviewing your request, we have confirmed that it requires custom development, which is outside the scope of Envato’s standard support policy. Therefore, we are unable to provide a complete ready-made solution, but we can offer some guidance.

If you would like to have this customization completed efficiently and on time, we recommend submitting your request to our trusted partner, WP Kraken.

You will receive:
– A prompt quote and timeline
– A turnkey implementation by a vetted team
– A warranty for the delivered work

We are confident that this solution will be helpful and hope you will find it beneficial.

Kind regards,
Jack Richardson
8Theme Team