Hello @Rodrigo Carlos,

We checked and those settings work correctly -> https://gyazo.com/09869819f46202f281fef33932b04389.
If you expect any issues, please, describe us in more details with screenshots.

Kind regards,
Jack Richardson
The 8theme’s team

Dear @Nicolo,

I hope this message finds you well.

As previously discussed, we require some additional time to thoroughly explore and correctly implement the available options. Should you wish to conceal the navigation arrows on mobile devices in the interim, we kindly suggest adding the following custom CSS to the ‘Custom CSS’ section of your Ajax tabs element:

[data-elementor-device-mode="mobile"] selector .et-swiper-elementor-nav {
    display: none;
}

We appreciate your patience and understanding in this matter. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Festigift,

We hope this message finds you well. We would like to inform you that you have the option to utilize the XStore Elementor Products grid/list/carousel widgets with the Query setting configured to ‘Recently viewed products’. You can find more details at the following link: https://gyazo.com/fc90cd843802f02781d0cf8a3e2e862b.

Currently, the functionality to display searched products is not available in this widget. However, we welcome you to submit a feature request on our future taskboard at https://www.8theme.com/taskboard/. Alternatively, if you require further customization, please submit a request through our customization panel at https://www.8theme.com/account/#etheme_customization_panel.

Thank you for your attention, and we look forward to assisting you further.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @OI Digital,

We understand that upgrading from an older version of the XStore theme to the latest one can be challenging. To facilitate a smoother transition, we have provided guidelines for a streamlined migration process. It is important to note that numerous features and options have been updated/added/removed since the version you are currently using. Such as export option is not compatible as you already found.

To proceed with the migration, we recommend the following steps:

1. Contact your hosting provider to arrange for a duplication of your live website onto a staging environment.
2. Install the latest version of the XStore theme and XStore Core on your staging website.
3. After migration, your products, posts, and projects will be preserved. However, you may need to review and adjust content across your pages and update settings within the Theme Options as necessary.

For detailed instructions on migrating from older to newer versions of the XStore theme, please visit our documentation page: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/. Given the age of your current installation, additional steps outlined in the guide will be required.

Should you require further assistance or wish to minimize potential issues during the migration, please do not hesitate to contact our customization department at: https://www.8theme.com/account/#etheme_customization_panel.

Thank you for your attention, and we look forward to supporting you through this upgrade process.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @OI Digital,

Thank you for reaching out to us regarding your concern with updating the xStore theme from version 1.3. We understand the importance of ensuring a smooth update process to maintain the integrity of your website.

Updating from an older version of the theme to the latest version can sometimes lead to complications, as you’ve experienced. To avoid issues and ensure a successful update, we recommend the following steps:

1. **Backup Your Website**: Before proceeding with the update, ensure you have a complete backup of your website, including all files and databases. This will allow you to restore the original state if necessary.

2. **Staging Environment**: If possible, perform the update on a staging site first. This allows you to test the new theme version without affecting your live site.

3. **Update WordPress and Plugins**: Ensure that your WordPress core and all plugins are updated to their latest versions. This helps in minimizing compatibility issues.

4. **Manual Update**: Since the automatic update did not work as expected, a manual update might be necessary. You can do this by downloading the latest version of the XStore theme from our website and uploading it to your server via FTP. Replace the old theme files with the new ones in the wp-content/themes directory.

5. **Check Customizations**: If you have made customizations to the theme files, you will need to reapply them after the update. It is recommended to use a child theme for such customizations in the future to avoid losing them on updates.

6. **Clear Cache**: After updating, clear all caches on your website and browser to ensure that changes are reflected correctly.

7. **Test All Functionalities**: Thoroughly test the website to ensure that all functionalities are working as expected. Check for any visual or functional discrepancies and address them accordingly.

If you encounter any specific issues during the update process, please do not hesitate to contact our support team with details. We are here to assist you every step of the way.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @nitin kumar,

I hope this message finds you well. We have noticed that you currently have the Query Monitor plugin active on your website. Upon review, it appears that the primary contributors to the speed issues on your site are the Wordfence and WooCommerce plugins. For your reference, please see the analysis here: https://gyazo.com/abc3c588f599ceeba87804daa8f8af5b.

We kindly request that you deactivate the Wordfence plugin temporarily and observe if there is an improvement in the website’s performance. Additionally, we suggest considering a downgrade of your PHP version. It has been observed that higher PHP versions may not be fully supported by all plugins, potentially leading to slower website performance rather than enhancements.

For further insights, you may also want to review other analytics provided by the Query Monitor. This can help identify and address issues with other plugins. Details can be found here: https://gyazo.com/c77f0e21f13a7a6f3d649072bb67c35a.

Moreover, we recommend reading our suggestions on how to enhance your website’s speed, detailed in our next reply, which can be accessed here: https://www.8theme.com/topic/error-message-while-debugging-the-website/#post-405279.

Thank you for your attention to these recommendations. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @OnlyCBD,

We hope this message finds you well. We have identified a similar query to yours on the official WooCommerce support forum, which you can view at the following link: https://wordpress.org/support/topic/plugin-for-offering-free-gifts-based-on-of-cart-total-with-woocommerce-2/. We believe the response provided by their support manager may offer a list of recommended plugins that could meet your needs.

Regrettably, we have not tested other plugins extensively, and therefore, we are unable to endorse any that we are not familiar with. We recommend conducting a search on Google or directly contacting the support teams of the plugins that interest you for more specific information.

Thank you for your understanding.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Rodrigo Carlos,

I hope this message finds you well. We have noticed the presence of custom CSS on your website, as evidenced by the following screenshot: https://gyazo.com/793638eb4ce5a1eef485b021e53f2e7e. Unfortunately, we have been unable to determine the origin of this code.

We kindly request that you review your website’s configurations to identify where this code may have been added. Once located, please attempt to remove the code and verify if the issue persists.

Please be aware that any modifications not originating from the parent theme fall outside our scope of support.

Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

Dear @PJone,

I hope this message finds you well. Could you kindly take a moment to review the header on your earliest convenience? Additionally, if the settings do not function as anticipated, please provide us with a description of the expected results along with the relevant screenshots.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Anas
You can try to use next custom CSS:

table.variations select:has(option:checked:not(:first-child)) {
    border-color: #000;
}

Kind regards,
Jack Richardson
The 8theme’s team

Dear @Festigift,

I hope this message finds you well.

We are seeking clarification on how customers might access your website without an internet connection. Our understanding is that a URL cannot be opened without an internet connection, which suggests that certain functionalities, such as fake sales pop-ups, may not be necessary or applicable under these circumstances.

Could you please provide further details or guidance on this matter? We aim to ensure that our requests and improvements are both relevant and practical.

Also, in the next update, we will include a fix to address the issue of fake pop-ups. These pop-ups will be disabled if the network connection is lost.

Thank you for your attention to this inquiry. We look forward to your prompt response.

Best regards,
Jack Richardson
8Theme’s Team

Hello @Zeeshan Ahmad,
We added ‘WooCommerce notices’ Elementor widget above the account login form -> https://gyazo.com/b6af482ca44fa6769606f1882bc0b9f6 so now you can see the notices on loginization/registration errors.
Please, check the result now !
Kind regards,
Jack Richardson

Dear @Zeeshan Ahmad,

We recently conducted a test using the Storefront theme and observed that validation errors are only displayed upon page refresh. You can view the details here: https://gyazo.com/926a5e7846532442a81480783d3237c0.

We noticed a similar behavior with our XStore theme, suggesting that your testing might have been performed differently. If you have experienced field validations with the Storefront theme that do not require a page refresh, could you kindly provide us with a video demonstration and detailed steps on how we can replicate this on our local site?

Should this not be the case, we would have to classify your request as one for additional customization. This service falls outside the scope of our basic support. Should you require this customization, please proceed by submitting a request via the following link: https://www.8theme.com/account/#etheme_customization_panel.

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Festigift,
Sorry but your request is not clear for us. If you have any question please, describe them in more details.
Kind regards, Jack Richardson

Dear @vjm,

I hope this message finds you well. I am writing to provide you with an update regarding the issues you reported on your website:

1. As of now, we have not identified any problems with the footer across all your pages.

2. It appears that you are utilizing the default Elementor Icon box widget. We have observed that this widget may encounter certain issues that are independent of our the theme currently activated on your website. This observation leads us to conclude that the issue is not exclusively related to the XStore theme.

3. To address the potential issue, we recommend adding the following custom CSS code. Please insert it in the Theme Options under Theme Custom CSS -> Global CSS:

.elementor-widget .elementor-icon-list-icon svg {
    width: var(--e-icon-list-icon-size, 1em);
    height: var(--e-icon-list-icon-size, 1em);
}

Please ensure to clear your browser cache before checking to see if the issue persists after applying the CSS.

Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team