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After loading the home page desktop and mobile home banner is half cropped

This topic has 12 replies, 3 voices, and was last updated 3 weeks, 1 days ago ago by Jack Richardson

Jigar kanoo

Participant

May 22, 2025 at 10:27

After loading the home page desktop and mobile banner is half cropped fixed this issue here iam sharing my desktop homescreen screenshot.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#445144 Copied

11 Answers

Jack Richardson

Support staff

May 22, 2025 at 11:33

Hello @Jigar kanoo

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

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Jigar kanoo

Participant

May 22, 2025 at 12:04

Is this safe to share all this iam worried

Please contact administrator
for this information.

#445164 Copied

Alex Carter

Support staff

May 22, 2025 at 12:37

Hello,

We kindly ask you to apply the patches provided at the following link:
https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Once completed, please let us know whether the issue with the slider has been resolved.

Warm Regards,
The 8Theme Team

#445168 Copied

Jigar kanoo

Participant

May 22, 2025 at 13:25

please resolve my problem

Please contact administrator
for this information.

#445176 Copied

Alex Carter

Support staff

May 22, 2025 at 13:35

Hello,

The issue has occurred due to the recent update of the Elementor plugin.
For us to investigate and resolve the problem directly on your website, it is safe to provide access credentials via the Private Content area here.

At the moment, the issue no longer seems to be visible on your site, which suggests that the applied patches have been effective. We kindly recommend clearing your browser cache to ensure that the latest changes are properly displayed.

Best regards,
8Theme Team

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Jigar kanoo

Participant

May 22, 2025 at 14:03

my problem still not solved iam worry to give my woocommerce access to you

Please contact administrator
for this information.

#445183 Copied

Alex Carter

Support staff

May 22, 2025 at 14:46

Hello,

Here is what we see on your site – https://gyazo.com/5eb0384334b2272957ebdc397d511c9e

Could you please let us know which browser you are using? We recommend trying to access the site using Chrome.

Additionally, we have previously requested that you clear your browser cache and provide us with temporary access credentials. If you prefer not to grant access, please let us know how else we may assist you in resolving the issue.

Warm Regards,
The 8Theme Team

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Jigar kanoo

Participant

May 22, 2025 at 15:15

hello xstore team iam sharing my wordpress login detail please fixed my issue i trust you .

Please contact administrator
for this information.

#445189 Copied

Jigar kanoo

Participant

May 22, 2025 at 16:57

please reply me

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Jigar kanoo

Participant

May 22, 2025 at 19:16

hey please reply iam waiting for a long time

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Jack Richardson

Support staff

May 23, 2025 at 07:14

Dear @Jigar Kanoo,

Thank you for your prompt response.

Please note that our typical response time may vary. On weekdays (Monday to Friday), replies may take up to 24 hours, and on weekends (Saturday and Sunday), up to 48 hours. However, we usually respond sooner. We kindly ask that you refrain from submitting multiple tickets for the same issue, as this does not expedite the response process.

As previously mentioned (https://www.8theme.com/topic/after-loading-the-home-page-desktop-and-mobile-home-banner-is-half-cropped/#post-445185), we were unable to reproduce the issue on your website during our testing. If you are still experiencing the problem, we recommend clearing your browser cache as well as all caches associated with any caching plugins (such as the LiteSpeed plugin). Additionally, please provide us with a video demonstrating the issue on your end so we can further investigate.

Warm regards,
The 8Theme Team

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