Jack Richardson

Hello @Siddharth,

Thank you for reaching out.

We have provided a list of basic configuration options for the WP Rocket plugin. However, if you require a more tailored setup based on your website’s specific layout and content, we kindly recommend requesting additional assistance through our services. You can do so on your account page (https://www.8theme.com/account/).

Please note that providing a custom configuration falls outside the scope of our basic support, in accordance with Envato’s privacy policy. We appreciate your understanding and respect for our support guidelines.

Best regards,
The 8Theme Team

Hello @ColourRich,

We hope this message finds you well.

We are currently unable to access your website, as it does not appear to be loading on our end. Could you kindly check whether the site is accessible from your side?

Additionally, we recommend reviewing any custom plugins that may be installed on your website, as they could potentially affect the functionality of account-related menus. For instance, the “Subaccounts for WooCommerce” plugin currently active on your site might be contributing to the issue.

We also suggest verifying whether the problem may be related to any customizations made via your child theme or other third-party plugins.

Thank you for your attention to this matter. Please let us know if we can be of further assistance.

Best regards,
Jack Richardson
The 8Theme Team

Hello @engeldeluxe,

Thank you for providing the detailed information and examples regarding the use of such settings for container elements in Elementor. We truly appreciate your input.

We are pleased to inform you that we will implement a solution to enable container stretching in the upcoming update. You may follow the changelog for updates at the following link: https://xstore.8theme.com/update-history/

Best regards,
The 8Theme Team

Hello @spes31

Please, check now.

Kind regards,
Jack Richardson
The 8theme’s team

Hello @ziga32,

I hope this message finds you well.

We are kindly awaiting your feedback once the task has been completed.

Best regards,
The 8Theme Team

Hello @Olha,

We hope this message finds you well.

The issue you are experiencing may be related to your browser’s cookies and is likely not connected to the theme used on your website. For more detailed information, you may refer to the following documentation:
https://www.geeksforgeeks.org/websites-apps/understanding-cookies-in-web-browsers/

Have you had the opportunity to test the website using a different browser? If so, was the issue resolved there?

Please let us know so we can assist you further.

Best regards,
The 8Theme Team

Hello @MKGlobo Solutions,

We hope this message finds you well.

Please refer to the following screenshot for your review: https://prnt.sc/TNQBaes2uEnX. As you can observe, there are multiple repeated IP addresses, and the URLs being triggered do not appear to be associated with legitimate customer activity. This pattern suggests a potential DDoS attack targeting your website, which does not seem to be related to our theme.

Kindly note that managing bot traffic and similar issues typically falls under the scope of your hosting provider’s responsibilities. We recommend reaching out to your hosting provider and requesting that they block the listed IP addresses. Doing so should help reduce the load on your server’s CPU and other resources, ultimately improving the website’s performance for genuine users.

Additionally, we would appreciate it if you could confirm whether you have had a chance to review the topic we previously suggested.

Should you need any further assistance from our side, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Siddharth,

As per your request, we have not made any direct changes to your website. However, we are pleased to provide you with screenshots and guidance to help you improve its performance:

1. Please refer to the following screenshot: https://prnt.sc/YIBQKjmmdFNZ. In the Theme Options under Speed Optimization, you can enable the options highlighted in the image.

2. Additionally, we recommend reviewing the following topic for optimal WP Rocket plugin settings, which is currently activated on your website but not yet configured: https://www.8theme.com/topic/updated-optimal-settings-for-xstore-when-using-wp-rocket/.

Kindly note that manual improvements fall outside the scope of our basic support. However, we are happy to provide you with instructions and recommendations to help you optimize your website’s performance.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Nicolo,

I hope this message finds you well.

Could you kindly check the website now? We have disabled the object cache for the WordPress menus, as the home menu item was previously being incorrectly cached as active on other pages.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello @Plethora
Please, add next file to exclutions
/wp-content/themes/xstore/css/woocommerce-all.css
Should you require further assistance, we kindly ask that you provide us with the appropriate administrator access so we can examine the issue directly on your website.
Kind regards, Jack Richardson
The 8theme’s team

Hello @regencycigaremporium,

We hope this message finds you well.

We kindly ask you to check the functionality now. In our Version 9.5.1 / Core plugin 5.5.1 update (https://xstore.8theme.com/update-history/), we have enhanced the built-in Ajax “Add to Cart” feature on single product pages to support all product types more effectively.

As part of this improvement, we have updated our code to exclude the product type “ignitewoo_auction,” which was configured in the backend settings. For your reference, please see the following screenshot: https://prnt.sc/WUQ90_A1r8mt.

Attached below is the updated file containing this fix. If the issue has been resolved on your staging site, you may proceed to upload the file to your live website.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Siddharth
Please, check private area.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Kestutis,

We hope this message finds you well.

Please find attached a video demonstrating the mobile menu testing. Based on our observations, the menu response time appears to be approximately even less one second, rather than the 3–5 seconds you previously mentioned.

The video is attached below for your reference.

Best regards,
The 8Theme Team

Hello @Kestutis,

Yes, we conducted testing on our end prior to suggesting that you perform a test on your side.
Please find the attached video for your reference.

Best regards,
The 8Theme Team

Hello @Olha,

Thank you for bringing this matter to our attention.

We have reviewed the issue you mentioned but were unable to reproduce it on our end. To assist you further, we kindly ask that you provide a video demonstrating the issue, along with any relevant details that would help us replicate it on your website.

For your reference, we have attached a video of our testing process. Note: the button can be unavailable if you didn’t select the combination of variations, so it is only shown if all variations are matched.

Best regards,
The 8Theme Team