Forum Replies Created

Viewing 30 posts - 28,321 through 28,350 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2014 at 20:26

    Hello,

    Please provide us with wp-admin panel and FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2014 at 20:09

    Hello,

    You can remove Register page from menu in wp-admin panel > Appearance > Menus, select your menu and delete Register page from there.
    If you still have problems please provide us with wp-admin panel credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2014 at 20:05

    Hello,

    Sorry, but this option is related to WP-eCommerce and we recommend you to contact their support regarding your request.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2014 at 19:55

    Hello,

    Are you still getting the error?
    I’ve just checked your site and haven’t seen any issues. Where exactly are you experiencing the issue?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2014 at 19:51

    Hello,

    You can create new topic from the top bar:

    Please provide us with FTP credentials and we’ll update some Woocommerce files.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2014 at 19:44

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2014 at 19:43

    Hello,

    Please provide us with the correct wp-admin panel and FTP credentials.

    Thank you.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2014 at 19:37

    Hello @Tim,

    Site loading issues are discussed via tickets.
    If you want to know more information please create a ticket at https://support.8theme.com/ .
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2014 at 19:27

    Hello,

    This requires additional customization and is a paid service. You may create a ticket at https://support.8theme.com/ for more information.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2014 at 19:24

    Hello,

    Please check this option in Woocommerce > Settings > Wishlist tab.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2014 at 19:22

    Hello,

    We’re glad you’ve found the fix.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2014 at 19:20

    Hello,

    Could you please provide us with wp-admin panel credentials in Private Content?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2014 at 19:08

    Hello,

    You can create full width menu as described in our documentation:
    https://www.8theme.com/demo/docs/legenda/index.html#!/primary_menu
    Please show us on a screenshot what exactly you want to remove and provide us with the link to your site.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2014 at 18:34

    Hello,

    You selected grey background color for Revolution Slider row in Design Options tab.
    I’ve changed it to white color. Please check it now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2014 at 15:16

    Sorry, but your question is a bit unclear. Could you please show us a screenshot and provide us with wp-admin panel credentials in Private Content?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2014 at 15:09

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2014 at 12:45

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2014 at 12:04

    Hello,

    As it requires developers skills you’d better create a ticket at https://support.8theme.com/ for our specialists to take a look at your request.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2014 at 11:56

    Hello,

    We’ve updated VC to 4.3.3 version and now there is no problem with it.
    Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2014 at 11:55

    Hello,

    Sorry, but we are unable to view screenshots as we’re getting an error “Website is offline”.
    If you want to have Register link on the top header area you need create this page as described in our documentation: https://www.8theme.com/demo/docs/xmarket/index.html#!/registration_page

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2014 at 11:20

    Hello,

    We’re sorry, but we can’t reproduce the same issue as you does. In Chrome console there are some errors. Perhaps the problem is caused by the script that is missing.

    Also please try to disable 3rd-party plugins one by one to find out if they are causing the issue as well.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2014 at 11:04

    Hello,

    Sorry, but this widget is related to Woocommerce and we recommend you to contact their team regarding your request.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 28, 2014 at 11:04

    Hello,

    Have you tried creating a table in the text editor for each product in your dashboard?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2014 at 18:47

    Hello,

    The code is working as your logo is very big:
    https://www.dropbox.com/s/oykdqv3r8fd3exx/Selection_011.png?dl=0

    Please clear the cache of your browser or check it with some other browser.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2014 at 18:43

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2014 at 16:21

    Hello,

    Sorry, but your question is a bit unclear.
    You can update WordPress and plugins yourself via dashboard:
    https://www.dropbox.com/s/74uvyza0enqrdte/Selection_009.png?dl=0
    https://www.dropbox.com/s/xznmtdtwm7en91c/Selection_010.png?dl=0

    Before updating don’t forget to create a backup of your files and database.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2014 at 15:41

    Hello,

    Sorry, but those widgets are related to Woocommerce and we recommend you to contact their support regarding your request.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2014 at 15:40

    Hello,

    You can change it in Woocommerce > Settings > Products tab. Also use this plugin http://wordpress.org/plugins/regenerate-thumbnails/ after making changes as recommended by Woocommerce team.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2014 at 15:38

    Hello,

    I’ve updated the theme to 2.3 version for you and changed the title for up-sells from “Our offers” to “WE RECOMMEND”. Please check it now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 27, 2014 at 14:50

    Hello,

    If you check the site resizing your browser you have to reload the page. If you check it on a mobile device, the site is adapted for the needed resolution.
    Also you can disable “Show loader icon until site loading on mobile devices” in Theme Options and if you resize the browser then there won’t be a script and there won’t be the necessity to reload the page.
    Concerning the fonts and dropdown menu, please provide us with the link to your site and screenshots of the problem to have better understanding.
    Also please provide us with FTP and wp-admin admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 28,321 through 28,350 (of 31,382 total)
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