Forum Replies Created

Viewing 30 posts - 25,621 through 25,650 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 00:37

    Hello,

    As I see the image is used with .gif extension. Please try to upload images in .png or .jpg format.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 00:32

    Hello,

    Please specify if you made any changes in the theme files. Perhaps it has caused the current issue with the Cart page.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 00:24

    Hello,

    Please don’t duplicate your posts. You’ve already posted one in other topic.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 00:21

    Hello,

    As I see quick view is working fine for the products.
    Please check it once more and clear browser cache.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 23:32

    Hello @dea5306,

    The problem is caused by one of your plugins.
    Please deactivate them one by one to find out which plugin is causing the issue.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 23:26

    Hello,

    The reason is your first block on the right has 3 strings when the one on the left has 4 strings. This makes a difference. Sorry, but moving the blocks or adding padding value will move them all, so you need either edit your text or leave just as it is.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 23:13

    Hello,

    If you made changes in custom.css file, they won’t be lost, but the changes are made in original theme files will be overwritten.
    Create a back up before update
    http://codex.wordpress.org/WordPress_Backups .

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 23:10

    Hello,

    Please provide us with wp-admin panel credentials as your site is under construction.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 22:34

    Hello,

    Sorry, for a long delay, but we need more time for investigation.
    Thank you for your patience.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 22:33

    Hello,

    You’re always welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 22:32

    Hello,

    Thank you for your feedback.
    We really appreciate it.
    We’d be thankful if you leave your comment on our site:
    http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 22:01

    Hello,

    Sorry, but there is no exact date of a new release currently as the update is being tested.
    It should be produced soon.

    Sorry for inconveniences.
    Thank you for your patience.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 21:05

    Hello,

    Sorry, but we aren’t experiencing the issue on the Cart page:

    Could you please show a screenshot?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 20:33

    Hello,

    Please just submit a ticket following the steps at this link https://support.8theme.com/index.php?/Tickets/Submit . You will need to specify your email address on the next step.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 20:30

    Hello @meder@f-e-w.ch,

    To update Royal theme follow these instructions:
    https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (paragraph 1.5 Theme Upgrade)
    If you made changes in custom.css file it won’t be overwritten.
    If you edited original theme files, then the changes will be lost. In this case we recommend you to create a back up of the files and database and you’ll be able to restore those files which you modified.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 20:23

    Hello,

    I’ve checked your home page and it’s being scrolled successfully.
    What browser do you use for checking?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 20:16

    Hello,

    Your changes in custom.css didn’t work because you didn’t rename default.custom.css to custom.css.
    You can do this via FTP in the directory wp-content/themes/theleader.
    Also please update the theme to the latest version 1.6. It can be downloaded here: http://themeforest.net/item/the-leader-ecommerce-responsive-mpurpose-theme/5493981

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 20:09

    Hello,

    Sorry, but we don’t have the code. You need find it in the plugin settings.
    To change the image on the Shop page go to Theme Options > Shop > Products Page Banner.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 19:36

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 19:35

    Hello,

    I’ve disabled Nice Scroll in Theme Options and the issue has disappeared.
    Please check.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 19:32

    Hello,

    The problem with home page persists with default WordPress theme too.
    So it may be caused by Visual Composer configuration.
    You can try recreating it.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 19:04

    Hello,

    That problem persists in Woocommerce settings panel too.
    We recommend you to reinstall the theme and Woocommerce plugin. Create a back up of the files and database before.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 18:15

    Hello,

    You need add this code into custom.css file:

    .hover-effect-slider .small-slider-arrow {
    opacity: 1;
    }

    How to create custom.css you can watch at this link.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 17:52

    Hello,

    1. I’ve added the following code to style.css of your child theme:

    .main-nav .menu > li > a:hover {
    background-color: black;
    color: white !important;
    }

    Please check the menu. Is it displayed fine?

    5. To remove the shadow for boxed layout I’ve added the following code:

    .boxed .page-wrapper {
       box-shadow: 0px 0px 1px;
    }

    Please check it now.

    6. You can change color of the shopping cart icon adding this code to style.css of the child theme:

    .shopping-cart-widget .cart-summ > a:before {
        color: #000;
    }

    Set your color value.

    7. To change Cart word you need edit header.php file (line 166) in wp-content/themes/legenda directory.

    8. The button text can be changed in Woocommerce plugin folder – wp-content/plugins/woocommerce/includes/class-wc-product-simple.php and class-wc-product-variation.php files.

    9. If you want to move from header then it can’t be done, but only inside the header area.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 16:17

    Hello,

    You provided us with an empty FTP account.
    There are no any site files.
    Please provide us with the correct FTP account credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 16:12

    Hello,

    You’re using old versions of the theme and VC plugin.
    Please update them. A new version of VC plugin is placed in the theme archive in framework/plugins directory. You’ll be able to update it via FTP.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 16:07

    Hello,

    Please provide us with a link to your product page where the slider is and your wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 16:05

    Hello,

    This issue persists with default WordPress theme too. So it’s not related to our theme.
    It may be caused by Woocommerce or WordPress settings. You can refer to their forums concerning this problem.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 16:00

    Hello,

    We’ve updated the theme to 1.4 version and background color is changed successfully for a row in Visual Composer editor. Please check it from your end.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 5, 2014 at 15:55

    Hello,

    You’re welcome.
    You can find an id or class for each element via Chrome console, just click right button of a mouse on the element you want to edit and select “Inspect element” item from the menu list.

    Thank you.
    Regards,
    Eva Kemp.

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Viewing 30 posts - 25,621 through 25,650 (of 31,382 total)
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