Hello @hartleyjewelers,

We can’t log in to your FTP account.
Please check the credentials. Also specify what FTP host to use.

Thank you.
Regards,
Eva Kemp.

Hello,

Please provide us with FTP credentials and we’ll update Visual Composer plugin for you.
Are your browsers updated to the latest versions?

Regards,
Eva Kemp.

Hello,

Please provide us with FTP and wp-admin panel credentials to check this issue.

Thank you.
Regards,
Eva Kemp.

Hello,

1. Sorry, but I don’t see any problems with products display:

What mobile device are you using?

2. VC plugin works fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send a current version to you. We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

Regards,
Eva Kemp.

Hello,

Are you getting any errors?
It can be caused for the reason you’ve increased the menu items limit. You have added a lot of categories items. That’s why new items can’t be saved. Here are some explanations:
http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-custom-menu-items-limit-in-wordpress/
https://core.trac.wordpress.org/ticket/14134

Thank you.
Regards,
Eva Kemp.

Hello,

Info Box is a Visual Composer element which can be found in its editor.

Regards,
Eva Kemp.

Hello,

I’ve added the following code into style.css of your child theme:

.header7 .logo img {
    margin-left: 430px;
}
.main-nav .menu {
    margin-bottom: 40px;
    margin-top: -30px;
}

.shopping-cart-widget {
    padding-top: 60px !important;
    padding-right: 100px;
}

.container {
 margin-left: 100px;
}

.main-nav .menu > li > a, .product-categories > li > a, .widget_nav_menu li a {font-family: Helvetica LT Std;}

Please check the site now.

Regards,
Eva Kemp.

Hello,

3. Please add this code into custom.css file:

@media (max-width: 480px) {.slide-item .product .product-image-wrapper {
    height: 160px;
}}

Please provide us with wp-admin panel credentials as well.

Thank you.
Regards,
Eva Kemp.

Hello,

I’ve added this code into custom.css:

.fixed-menu-type4 .fixed-header .menu > li .nav-sublist-dropdown:before, .header-type-4 .main-nav .menu > li .nav-sublist-dropdown:before, .fixed-menu-type3 .fixed-header .menu > li .nav-sublist-dropdown:before, .header-type-3 .main-nav .menu > li .nav-sublist-dropdown:before {
    top: -10px;
}

Please check the menu now.

Regards,
Eva Kemp.

Hello,

You can upload screenshots to some image storage, for example http://imgur.com/ .
Please provide us with wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

Hello,

You need update the theme because some bugs are fixed there.
If you made style changes in the original style.css file you need move them to custom.css file.
How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).
Or create child theme: http://codex.wordpress.org/Child_Themes

Thank you.
Regards,
Eva Kemp.

Hello,

You can use Info Box element to create a link for an icon.
Please try it.

Regards,
Eva Kemp.

Hello,

On the page “Minha Conta” you didn’t have Woocommerce shortcode [woocommerce_my_account], I’ve added it and changed the page template from Registration to Default template.
Now you need create registration page as described in our documentation:
https://www.8theme.com/demo/docs/idstore/index.html#!/registration_page

As I see you’ve selected Mega Menu in Theme Options > General > Menu Type. In Appearance > Menus you’ll find its settings.

Regards,
Eva Kemp.

Hello,

I’ve changed the number of products to display in Settings > Reading > “Blog pages show at most”.
Please check products page now.

Regards,
Eva Kemp.

Hello,

Please add this code into custom.css file:

.one-third {
    margin-left: 90px;
    width: 250px !important;
    margin-right: 130px !important;
}

Regards,
Eva Kemp.