Sorry, but you have to select only that type of header where top bar is shown (for example, the 9th, 6th, 7th, 5th and other types of header).
Regards,
Eva Kemp.
Eva Kemp
Participant
December 5, 2014 at 14:12
Hello,
The problem was you didn’t have page Portfolio. I’ve created it and now the links are working fine.
Please check it and clear browser cache before.
Regards,
Eva Kemp.
Eva Kemp
Participant
December 5, 2014 at 14:07
Hello,
Please provide us with wp-admin panel and FTP credentials in Private Content.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
December 5, 2014 at 14:06
Hello,
To change “more details” button in related post you need edit theme-functions.php file (line 2756) in wp-content/themes/royal/framework directory.
The code in this file is also related to the buttons on the home page.
Regards,
Eva Kemp.
Eva Kemp
Participant
December 5, 2014 at 13:43
Hello,
Please add this code into custom.css file:
.meta-post {
display: none !important;
}
How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).
Please provide us with wp-admin panel and FTP credential in Private Content.
Does this error occur for all pages editing with VC?
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
December 5, 2014 at 13:32
Hello,
I’ve checked your image in Firefox and Chrome and it’s displayed the same in both browsers.
Please show us screenshots to compare.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
December 5, 2014 at 13:21
Hello @creeb,
Sorry for a delay.
I’ve imported corporate template to your site.
Please check it now.
Regards,
Eva Kemp.
Eva Kemp
Participant
December 5, 2014 at 13:13
Hello,
Do you have any restrictions for FTP access?
We are unable to log in:
“Response: 530 User ‘activ2_ftp_royal’ not allowed to connect from this IP”
Please open the access for us.
Also please provide us with a screenshot of “strange letters” you’re talking about. How can we replicate the problem?
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
December 5, 2014 at 10:46
Hello,
You’re welcome.
Regards,
Eva Kemp.
Eva Kemp
Participant
December 5, 2014 at 10:44
Hello,
You’re welcome.
Regards,
Eva Kemp.
Eva Kemp
Participant
December 5, 2014 at 10:43
Hello,
The messages are sent from your site, so from the server where your site is located. Server mail logs can be checked by your hosting provider.
Regards,
Eva Kemp.
Eva Kemp
Participant
December 5, 2014 at 10:37
Hello,
Yes, please provide us with username and password to your wp-admin panel in Private Content.
You can create login details in wp-admin panel and after our checking delete them.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
December 5, 2014 at 10:35
Hello,
Yes, the theme is installed correctly.
If you have any questions let us know.
Regards,
Eva Kemp.
Eva Kemp
Participant
December 5, 2014 at 10:34
Hello @hartleyjewelers,
You uploaded the main archive “Royal_Responsive_WordPress_Theme.zip” but you had to extract it and inside of it there is another archive royal.zip which you should upload.
Regards,
Eva Kemp.
Eva Kemp
Participant
December 5, 2014 at 10:28
Hello,
Yes, there is an issue in Chrome browser.
I’ve removed the code from style.css of your child theme.
You have to contact developers to customize the home page template.
Sorry.
Regards,
Eva Kemp.
Eva Kemp
Participant
December 5, 2014 at 10:08
Hello,
You’re welcome.
Regards,
Eva Kemp.
Eva Kemp
Participant
December 5, 2014 at 10:07
Hello,
I’ve added embed code of the video in Text element and related videos are no longer shown.
Please check.
Regards,
Eva Kemp.
Eva Kemp
Participant
December 5, 2014 at 09:36
Hello @lydp101,
I’ve added logo and menu to your home page.
Please check now and clear browser cache before.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
December 5, 2014 at 09:27
Hello,
Yes, you need rename default.custom.css to custom.css. Please do this and move the code you’ve inserted into style.css to custom.css file.
This way your changes won’t be overwritten after theme update.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
December 5, 2014 at 09:25
Hello,
I’ve deactivated “YITH WooCommerce Zoom Magnifier” plugin and 3 gallery images are shown now.
Please check.
Regards,
Eva Kemp.
Eva Kemp
Participant
December 5, 2014 at 09:18
Hello,
I’ve created Register page for you.
Concerning Logout link the issue is caused by Freshdesk Official plugin. I’ve deactivated it and the link is working now.
Please check.
Regards,
Eva Kemp.
Eva Kemp
Participant
December 5, 2014 at 09:01
Hello,
As I see you’ve already updated WordPress and now the “Add to Cart” button is working.
Please check and clear browser cache before.
Regards,
Eva Kemp.
Eva Kemp
Participant
December 4, 2014 at 21:44
Hello,
You need select “Images Slider” for Product Image Hover in Theme Options > Products Page Layout.
Please heck it.
Regards,
Eva Kemp.
Eva Kemp
Participant
December 4, 2014 at 21:41
Hello,
To remove loading bar go to Revolution Slider > Settings of a slider > “Loop and Progress” box on the right side > Show Progress bar – Hide.
