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Recovering Contact Form Messages - by gyrink

This topic has 4 replies, 2 voices, and was last updated 9 years, 4 months ago ago by Eva Kemp

gyrink

Participant

December 4, 2014 at 16:51

Hi,
I would like to know if there is any way or any place that I could go to actually see each messages that were sent from the CONTACT FORM on my contact page.

For some reason, it seems like the email address that I had changed into the “Theme Options – Contact” section had not been saved.
So my customers were sending emails that I was never seeing.

Is there a place into my cpanel or FTP or even mySQL that I could possibly see IF I had any messages sent by these customers and also WHAT the messages where..

I’d appreciate any help!

Thank you very much in advance

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3 Answers

Eva Kemp

Support staff

December 4, 2014 at 19:22

Hello,

Sorry, but this question is related to your hosting provider. They need check mail logs.

Thank you.
Regards,
Eva Kemp.

#28130 Copied

gyrink

Participant

December 4, 2014 at 20:27

Hi,

Oh… really ? Even if the message was sent from the Contact Form included into the WordPress Theme ?

I did not use any pop3 or smtp email accounts from the hosting, just the form on the website, automatically added by your theme.

Is it still just about the hosting company ?

Please simply confirm for me,

Thank you again

#28139 Copied

Eva Kemp

Support staff

December 5, 2014 at 10:43

Hello,

The messages are sent from your site, so from the server where your site is located. Server mail logs can be checked by your hosting provider.

Regards,
Eva Kemp.

#28225 Copied
Tagged: contact form, json array, recover messages, seo friendly, themes, woocommerce, wordpress
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