Forum Replies Created

Viewing 30 posts - 23,761 through 23,790 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    December 18, 2014 at 09:46

    Hello,

    You have the same background for “DOMESTIC DELIVERY OPTIONS” row on a Delivery page. I’ve just added border for the row as on our demo. Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 18, 2014 at 09:35

    Hello @rwlee33,

    Thank you for sharing the information.
    This issue was related to old versions of Revolution Slider plugin.
    If your plugin is updated you shouldn’t worry. Also we can update the plugin for you if it’s not.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 18, 2014 at 09:32

    Hello,

    When editing a product you need write Sale Price in Product Data section and this way a product will be marked as a sale one.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 18, 2014 at 09:19

    Hello,

    I’ve disabled “Template Debug Mode” in Woocommerce > System Status > Tools tab.
    Please check Shop page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 23:17

    Hello,

    Sorry, but we’re unable to log in with the provided credentials.
    Please check them.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 23:02

    Hello,

    Please provide us with email address or give us FTP login details and we’ll update the plugin for you.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 22:45

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 22:41

    Hello,

    Please provide us with FTP password as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 22:32

    Hello,

    What problem with VC are you experiencing?
    I’ve checked your pages and VC editor is working fine.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 22:26

    Hello,

    1. Such variants as Marriage, Street Photo were not included in theme import due to using essential grid visual composer element, which should be imported separately.
    How to create Marriage variant:
    – Go to Theme Options > Header > select 14 (or 13) type of header
    – Import Essential Grid as described in our documentation https://www.8theme.com/demo/docs/royal/index.html#!/essential_grid
    – Go to Pages > Add new. Use visual Composer and add Essential Grid element. Select Royal Marriage (or Grid 1). All Page Layout settings (Sidebar, footer, heading) should be disabled. Save page and set it as Front page in Settings > Reading.

    2. Please provide us with FTP and wp-admin panel credentials in Private Content.

    3. The documentation of our theme is here https://www.8theme.com/demo/docs/royal/

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 22:19

    Hello @SureSitesInc,

    Please create a ticket at https://support.8theme.com/
    Our specialists will look into this issue.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 22:13

    Hello @Hoellwarth,

    We’ve sent a new version of Ultimate VC Addons to your email address.
    Please check.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 22:04

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 21:42

    Hello,

    Please provide us with wp-admin panel access.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 21:27

    Hello,

    Is the version 4.6.5?
    If so you don’t need worry about that notice.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 21:21

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 21:17

    Hello,

    Have you enabled custom.css in Theme Options > Custom CSS?
    Please provide us with wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 21:05

    Hello @AlchemicDesign,

    I’ve updated etheme.js file.
    Please check the tabs now and clear browser cache before.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 20:46

    Hello,

    Yes the path for functions.php is /wp-content/themes/royal.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 20:44

    Hello,

    Sorry for the incorrect information.
    You should edit this file wp-includes/general-template.php (from line 405).

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 20:13

    Hello,

    I’ve edited Permalinks settings.
    Please check the pages now.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 20:09

    Hello,

    That notice is related to old versions of Revolution Slider plugin.
    What version are you using?
    Please provide us with FTP credentials and we’ll update the plugin for you.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 20:07

    Hello @zazenwebdesign,

    Please provide us with FTP credentials. We’ll update Revolution Slider plugin for you.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 19:34

    Hello,

    I’ve updated Revolution Slider plugin for you.
    Let us know if you need more help.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 19:33

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 19:30

    Hello,

    Yes, you can update the theme but create a back up of your files and database before update.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 19:27

    Hello @cetownsend,

    Please update Woocommerce plugin to the latest version and check My Account page then.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 19:02

    Hello,

    Sorry, but this function isn’t available when zoom is disabled.

    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 18:13

    Hello,

    Try to disable 3rd-party plugins and check site loading again.
    Some plugins may cause slow loading.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 17:38

    Hello,

    To add more rows you need edit the file wp-content/themes/legenda/woocommerce/content-single-product.php.
    Also there you can remove a dot.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 23,761 through 23,790 (of 31,382 total)
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