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Account page display issues - by fredwerk

This topic has 17 replies, 4 voices, and was last updated 9 years, 5 months ago ago by Robert Hall

fredwerk

Participant

October 23, 2014 at 09:25

Hi,

On your theme demo, your account page looks like this: https://www.dropbox.com/s/u1pxnyou11k0z2h/My%20Account%20%7C%20Legenda.png?dl=0

However our site looks like this: https://www.dropbox.com/s/i0qlgqnzk8uo0tv/My%20Account%20%7C%20exclusivefashiondesigns.png?dl=0

This doesn’t look right. I would like my site account page to have same layout than your demo.

Many thanks,

#21216 Copied

16 Answers

Eva Kemp

Support staff

October 23, 2014 at 12:30

Hello,

Please provide us with wp-admin panel credentials to check the issue.

Thank you.
Regards,
Eva Kemp.

#21239 Copied

fredwerk

Participant

October 23, 2014 at 16:33

Here you go.

Many thanks.

Please, contact administrator
for this information.

#21328 Copied

Eva Kemp

Support staff

October 23, 2014 at 18:55

Hello,

I’ve enabled sidebar on Your Account page in Theme Options > Shop. You have only Billing address displayed there because you’ve selected “Only ship to the users billing address” for “Shipping Destination” in Woocommerce > Settings > Shipping tab. If you change it to “Default to shipping address” you’ll have the same account page as on the demo.

Thank you.
Regards,
Eva Kemp.

#21361 Copied

fredwerk

Participant

October 23, 2014 at 19:20

HI Eva,

Silly me, but many thanks, I will remember for next time.

I would like the same sidebar on those pages:

http://www.exclusivefashiondesigns.com/brand-dashboard/
http://www.exclusivefashiondesigns.com/shop-settings/

Is it possible?

As well, can I add more links, text, widgets, etc…. to this sidebar?

#21366 Copied

Eva Kemp

Support staff

October 23, 2014 at 22:09

Hello,

That sidebar is an account menu that you created in Appearance > Menus. You can more pages to it in this section.
To add such sidebar on other pages you need add Custom Menu widget to the appropriate sidebar area.

Thank you.
Regards,
Eva Kemp.

#21398 Copied

fredwerk

Participant

October 24, 2014 at 18:58

Hi Eva,

Thanks for that.

I am having 3 issues:

1-WC system reports: legenda/woocommerce/myaccount/form-login.php version 2.1.0 is out of date. The core version is 2.2.6.

2-When choosing option to create account when checking out, and I complete the checking out, no account has been created.

3-When trying to create an account here: http://www.exclusivefashiondesigns.com/my-account/ well it does nothing after I click “register”.

Thanks for checking, maybe its due to the out of date file?

#21625 Copied

Eva Kemp

Support staff

October 24, 2014 at 20:50

Hello,

Please provide us with FTP credentials we well.

Thank you.
Regards,
Eva Kemp.

#21638 Copied

fredwerk

Participant

October 24, 2014 at 21:44

Hi Eva,

Here you go.

Many thanks,

Please, contact administrator
for this information.

#21643 Copied

fredwerk

Participant

October 25, 2014 at 10:28

Hi,

I realised that if I change the checkout option (under the theme options), to “default”, then the account creation works however when choosing “step by step” it doesn’t work.

I would like to use “step by step”.

Please check,

Many thanks,

#21703 Copied

fredwerk

Participant

October 27, 2014 at 20:20

Hi guys,

Any news on this issue?

Many thanks for looking into it.

#21941 Copied

Eva Kemp

Support staff

October 28, 2014 at 12:25

Hello,

We’re sorry for a delay, but we are still investigating this issue.
We’ll let you know as soon as possible.

Thank you for understanding.
Regards,
Eva Kemp.

#22009 Copied

Eva Kemp

Support staff

October 31, 2014 at 11:55

Hello,

Please take our apologies for the delay.
After Woocommerce update some problems have occurred with registration.
It will be fixed in the next theme update.

Sorry for inconveniences.
Thank you for your understanding and patience.

Regards,
Eva Kemp.

#22667 Copied

cetownsend

Participant

December 17, 2014 at 03:23

A comment on REPLY #21361:

I’m having a similar issue with the shipping section of the My Account page not displaying. I’ve gone through and made all the changes mentioned in the aforementioned REPLY.

Here are a couple of screen shots for you convenience.

This is what I have:

http://cetownsend.com/wp-content/uploads/2014/12/My-Account-C.E.-Townsend-Co..clipular.png

This is what I’d like to have:

http://cetownsend.com/wp-content/uploads/2014/12/6115186974916608.png

What do you think?

Please, contact administrator
for this information.

#29966 Copied

Eva Kemp

Support staff

December 17, 2014 at 19:27

Hello @cetownsend,

Please update Woocommerce plugin to the latest version and check My Account page then.

Thank you.
Regards,
Eva Kemp.

#30115 Copied

cetownsend

Participant

December 17, 2014 at 19:32

That did it. And it looks great!

Thanks again,

C.E.

#30117 Copied

Robert Hall

Support staff

December 17, 2014 at 19:59

Hello,

You’re welcome!

Regards,
Robert Hall.

#30120 Copied
Tagged: account, display, issues, page, templates, woocommerce, wordpress
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