Forum Replies Created

Viewing 30 posts - 23,341 through 23,370 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    January 1, 2015 at 17:06

    Hello,

    We’re unable to view your site because of the error:
    “Error establishing a database connection”

    Please check it.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 1, 2015 at 17:04

    Hello,

    As I see the images are shown fine:
    http://imgur.com/tQTM85E

    Are you still experiencing the issue?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 1, 2015 at 17:01

    Hello,

    Yes, you can uncheck categories for a product and write tags for the main product and the ones you want to show as related to it.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 1, 2015 at 16:55

    Hello,

    1. To recreate prefooter you can follow Legenda documentation: https://www.8theme.com/demo/docs/legenda/index.html#!/widgets > Prefooter Row, add that code into Text widget and place it in “Prefooter” area in Appearance > Widgets.
    3. To edit Home page go to wp-admin panel > Pages > Home page.
    4. Please specify what shortcodes you’re talking about. Blanco shortcodes are described here: https://www.8theme.com/demo/docs/blanco/index.html#!/blanco_shortcodes
    5. I’ve disabled Full width in wp-admin panel > LayerSlider WP > Slider Settings > Full-width slider settings > Full-width > Off.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 1, 2015 at 16:41

    Hello @Flexibilis,

    Thank you for congratulations.
    Happy New Year to you too.

    The problem may be caused you have old versions of Visual Composer and Revolution Slider plugins.
    What versions are you using? We can send new ones to your email address if you provide us with it or we’ll update the plugins for you ourselves, just give us access to wp-admin panel and FTP.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 1, 2015 at 16:38

    Hello,

    Sorry for a delay.
    Is your issue resolved now?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 1, 2015 at 16:37

    Hello,

    Please add this code into custom.css file:

    .slider-container .show-all-posts {
       top: -5px;
    }

    .slide-item .product .product-name, .slide-item .product .price {font-size: 13px;}

    a.button.etheme_add_to_cart_button.product_type_variable {
    font-size: 10px;
    }

    To hide the menu of “My Account” link add this code into custom.css:

    .submenu-dropdown {
       display: none;
    }

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 1, 2015 at 16:24

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 1, 2015 at 16:23

    Hello,

    You can use Posts Grid element in Visual Composer editor and select posts display.
    Please try it.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 1, 2015 at 16:11

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 1, 2015 at 16:09

    Hello,

    Have you checked Spam folder of your mail account?
    Also check mail logs at your host when trying to use contact form. Ask your hosting provider to look into the logs, there should be some errors if a message can’t be delivered.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 1, 2015 at 16:06

    Hello,

    You can use the plugin shortcode and add it to a home page or add it to Text widget and drag it into “Place in header top bar” widget area.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 1, 2015 at 16:02

    Hello,

    The link you provided gives 404 error.
    Is it correct link?

    Please specify where we can see the problem.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 1, 2015 at 15:54

    Hello,

    Please provide us with your site url and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 1, 2015 at 15:52

    Hello,

    We’re glad you managed to fix the issue.

    If there are any questions let us know.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 1, 2015 at 15:51

    Hello,

    Please provide us with FTP credentials as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 1, 2015 at 12:09

    Hello,

    Please provide us with wp-admin panel and FTP credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 1, 2015 at 12:03

    Hello,

    Please add this code into custom.css file:

    .currency {
       display: none !important;
    }

    If you want to remove languages area as well add this code:

    .languages {
        display: none !important;
    }

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 1, 2015 at 12:01

    Hello,

    Could you please clarify your question?
    Provide us with wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 31, 2014 at 13:14

    Hello,

    The issue has been fixed.
    Please check pagination and clear browser cache before.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 31, 2014 at 13:09

    Hello,

    You’re welcome.

    Thank you.

    Happy New Year!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 31, 2014 at 11:24

    Hello,

    Sorry, but we don’t provide such design customizations. To edit image you need use some image editor or contact some web-designer who will create a logo for you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 31, 2014 at 11:22

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 31, 2014 at 11:22

    Hello,

    I’ve added this code into custom.css file to remove the padding:

    .fixed-header .menu > li.menu-full-width .nav-sublist-dropdown .container > ul > li .nav-sublist ul li:before, .main-nav .menu > li.menu-full-width .nav-sublist-dropdown .container > ul > li .nav-sublist ul li:before {
       padding-left: 80px !important;
    }

    Please check now.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 31, 2014 at 11:15

    Hello,

    You’re welcome.

    Thank you for congratulations.
    Happy New Year!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 31, 2014 at 11:12

    Hello,

    We need to edit some files, so please provide us with FTP and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 31, 2014 at 11:03

    Hello,

    I’ve updated Woocommerce plugin and My Account page is working now.
    Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 31, 2014 at 10:29

    Hello @rsn8,

    I’ve checked your site with default WordPress theme and the site load is the same as with our theme. So the problem may be caused by some plugins. You can deactivate all plugins and check the load time again.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 31, 2014 at 09:57

    Hello @gulfcoast,

    We don’t guarantee full compatibility of 3rd-party plugins with the theme, but you can create a ticket at https://support.8theme.com/ and our specialists will look if they are able to fix it. Unfortunately due to holidays your ticket will be reviewed only after the 5th of January.

    Thank you for understanding.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 31, 2014 at 09:48

    Hello,

    As I see you don’t have registration page. Please create it: https://www.8theme.com/demo/docs/blanco/index.html#!/registration_page

    Thank you.
    Regards,
    Eva Kemp.

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    Viewing 23,370 results - 23,341 through 23,370 (of 31,382 total)
Viewing 30 posts - 23,341 through 23,370 (of 31,382 total)
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