Forum Replies Created

Viewing 30 posts - 21,871 through 21,900 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 12:14

    Hello,

    I’ve checked your site and banners are shown fine.
    Please provide us with a screenshot of a page you see.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 12:12

    Hello,

    Sorry, but the credentials are incorrect.
    Please check them.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 12:10

    Hello,

    Please provide us with wp-admin panel and FTP credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 11:25

    Hello,

    To use original settings of Visual Composer plugin you need edit the file wp-content/themes/legenda/framework/init.php and comment the code require_once( trailingslashit(ETHEME_CODE_DIR). 'vc.php' ); (line 36).

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 11:16

    Hello,

    Please provide us with wp-admin panel credentials in Private Content and specify products from what category you want to display.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 11:11

    Hello,

    Please provide us with a link where image can’t be loaded and wp-admin/FTP credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 11:01

    Hello,

    What problems are you experiencing?
    How to update the theme you can watch in this video tutorial:
    https://www.youtube.com/watch?v=KdWESIIPU1k

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 11:00

    Hello,

    Please try to use this code in custom.css file:

    @media (max-width: 979px) { .boxed .page-wrapper {
    width: 700px;
    }
    .header .menu-icon {
    left: 20px;
    } }

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 10:51

    Hello @BrownLeopard,

    You didn’t provide username to wp-admin panel.
    Please write it in private content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 10:49

    Hello @srewebso,

    FTP credentials are incorrect.
    Please check them and provide us with the correct ones.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 10:47

    Hello,

    1. Please provide us with wp-admin panel and FTP credentials in private content.
    2. If you want to have multilingual site you need use wpml plugin http://wpml.org/ .
    3. Site loading time may depend on some plugins. Try to disable 3rd-party plugins and check time loading after that.

    Thank you.
    Regards.
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 10:42

    Hello,

    What theme version are you using?
    Please provide us with wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 10:38

    Hello,

    That’s great you managed to solve the problem.

    Have a nice day.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 10:36

    Hello,

    Please update all required plugins as old versions may cause some conflicts
    https://www.8theme.com/download-plugins/

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 10:34

    Hello,

    Please provide us with wp-admin panel and FTP credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 10:34

    Hello,

    Please provide us with a link to your site.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 10:33

    Hello,

    We’re glad you’ve found the solution yourself.

    If there are any questions feel free to contact us.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 10:29

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 10:28

    Hello,

    Please update Visual Composer and Ultimate VC Addons plugins
    https://www.8theme.com/download-plugins/

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 10:00

    Hello,

    FTP directory is empty.
    Please give us access to the site files.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 09:58

    Hello,

    We’ve sent templates variants to your email address.
    Please check it.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 09:55

    Hello,

    Please update the theme and plugins to the latest versions https://www.8theme.com/download-plugins/ . If the problem still persists after that please let us know.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 09:53

    Hello,

    You may contact Woocommerce support team concerning this issue as products pages are related to their configuration.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 09:52

    Hello,

    You can read on our site what was updated or added to the new version http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 (at the bottom of the page).

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 09:51

    Hello,

    The credentials are incorrect.
    Please check them.

    Also as I see the content on Home page is centered.
    Please clear your browser cache and check it yourself.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 09:48

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 09:48

    Hello,

    Please provide us with your site url and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 09:46

    Hello,

    Have you tried to upload original images with approximate dimensions 1 425px × 1 900px?
    Please try it.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 09:45

    Hello,

    On our demo that sidebar is created in Visual Composer editor, the row was divided into columns and “Product Categories” element was used from Visual Composer.
    Please try to create sidebar this way.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 2, 2015 at 09:42

    Hello,

    That’s great.

    If there are any questions feel free to contact us.

    Thank you.
    Regards,
    Eva Kemp.

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Viewing 30 posts - 21,871 through 21,900 (of 31,382 total)
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