Forum Replies Created

Viewing 30 posts - 7,561 through 7,590 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    December 23, 2015 at 15:33

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 23, 2015 at 15:32

    Hello,

    The header has white background because you enabled transparency in Theme Options > Color Scheme > Header transparent. Disable it.

    To remove white gap use this code in Theme Options > Custom CSS > Global Custom CSS:

    .page-content {
        margin-bottom: 0px;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 23, 2015 at 15:22

    Hello,

    HTTP authorization is incorrect.
    Please check the credentials.

    Please clarify – are you trying to add photo using Visual Composer element or via default WordPress Media option?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 23, 2015 at 15:19

    Hello,

    1. I’ve added margin-top value for the row in Visual Composer editor:
    http://storage3.static.itmages.com/i/15/1223/h_1450879415_2403954_528b8091f8.png
    Please check home page now.

    2. Try to disable “Parallax” option in the row settings and use only background image in the “Design Options” tab.

    3. Cart widget was removed from fixed header in the latest update.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 23, 2015 at 14:58

    Hello,

    Unfortunately we can’t suggest you any 3rd-party plugins as we didn’t test them with the theme and can’t guarantee their full compatibility.

    Please take our apologies.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 23, 2015 at 14:49

    Hello,

    Please send your fix via Contact form https://www.8theme.com/contact-us/ or post it in this topic and we’ll forward it to senior support team.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 23, 2015 at 14:47

    Hello,

    WP admin credentials are incorrect.
    Please check them.

    Also as I see tabs are shown in the page container, not only under sidebar:
    http://storage9.static.itmages.com/i/15/1223/h_1450878416_8034877_ba49887375.png

    Please clarify what you want to achieve.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 23, 2015 at 11:52

    Hello,

    You can remove that text in the file wp-content/themes/royal/framework/theme-functions.php in line 869.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 23, 2015 at 11:42

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 23, 2015 at 11:41

    Hello,

    Variations are shown only for variable products http://storage8.static.itmages.com/i/15/1223/h_1450867287_5588303_b266f26075.png .
    Change product type and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 23, 2015 at 11:05

    Hello,

    Please add this code in CSS block of Visual Composer editor in the pages you need http://storage5.static.itmages.com/i/15/1223/h_1450865099_4878466_84cb7c4772.png :

    .shopping-container {
       display: none;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 23, 2015 at 10:59

    Hello,

    As I see the slider isn’t added in home page editor:
    http://storage2.static.itmages.com/i/15/1223/h_1450864651_3170521_203f7b1a99.png
    Please add it.

    Specify what color you want to set for header.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 23, 2015 at 10:54

    Hello,

    Please show on a screenshot what you want to achieve.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 23, 2015 at 10:49

    Hello,

    You need edit the file wp-content/themes/royal/framework/shortcodes.php (find the section “! Share This Product” in line 1918), to change links you need edit the code, for example for Twitter <a href="https://twitter.com/share?url='.$permalink.'&text='.$post_title.'" class="'.$tooltip_class.'" title="'.__('Twitter', ETHEME_DOMAIN).'" target="_blank"> and replace https://twitter.com/share?url='.$permalink.'&text='.$post_title.' with a link to your Twitter account.
    Also remove or comment the code for icons you don’t need.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 23, 2015 at 10:35

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 23, 2015 at 10:29

    Hello,

    Please add this code in Theme Options > Custom CSS > Custom CSS for desktop:

    .page-heading {
        padding: 20px 0px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 23, 2015 at 10:27

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 23, 2015 at 09:54

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 23, 2015 at 09:52

    Hello,

    So is your issue resolved?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 23, 2015 at 09:51
    Avatar: Eva
    Eva Kemp
    Participant
    December 23, 2015 at 09:25

    Hello,

    May we update the theme for you?
    Please provide us with FTP credentials and confirm you have full back up of the files and database.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 23, 2015 at 09:23

    Hello,

    Try to use this code in Custom CSS for desktop:

    .shop-filters-area .sidebar-widget.widget_product_categories .widget-title {
           padding-left: 45%;
    }
    .shop-filters-area .sidebar-widget select {
        margin-left: 40%;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 23, 2015 at 09:15

    Hello,

    Please read the documentation https://www.8theme.com/demo/docs/royal/#!/9_footer
    You need create footer as described there.

    Add this code in Theme Options > Custom CSS > Global Custom CSS to remove “Category” title:

    .categories-mask span {
        display: none;
    }
    .categories-mask span.more {
       display: block;
    }

    Please clarify where you edit custom tab, in Theme Options > Single Product or in product editor page?

    Provide us with wp-admin panel credentials and show a page where you have 2 similar tabs.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 22, 2015 at 18:22

    Hello,

    1. Try to reduce logo image width to 125px in image editor (i.e. photoshop) and then reupload it for header section.

    2. I’ve added the css code in your child style.css to fix menu font issue:

    .header-wrapper .menu > li > a, .header-type-2.slider-overlap .header .menu > li > a, .header-type-3.slider-overlap .header .menu > li > a, .header-type-7 .menu-wrapper .menu > li > a, .header-type-10 .menu-wrapper .navbar-collapse .menu-main-container .menu > li > a, .header-vertical-enable .page-wrapper .header-type-vertical .container .menu > li > a, .header-vertical-enable .page-wrapper .header-type-vertical2 .container .menu > li > a {
       font-family: Arial !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 22, 2015 at 17:37

    Hello,

    Please provide us with FTP (FTP host, FTP user, FTP password) credentials in private content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 22, 2015 at 17:07

    Hello,

    Please provide us with wp-admin credentials in private content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 22, 2015 at 16:32

    Hello,

    To investigate the issue we need all credentials asked in previous post. Let us know if further assistance is needed.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 22, 2015 at 14:08

    Hello,

    Please provide us with FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 22, 2015 at 12:44

    Hello @BlankM,

    I opened your page and this is what I saw:
    http://storage7.static.itmages.com/i/15/1222/h_1450784565_6828229_62f49d93e2.png
    without reloading the page.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 22, 2015 at 12:40

    Hello,

    Sorry, but there is no such feature.

    Regards,
    Eva Kemp.

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    Viewing 7,590 results - 7,561 through 7,590 (of 31,382 total)
Viewing 30 posts - 7,561 through 7,590 (of 31,382 total)
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