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Viewing 30 posts - 5,491 through 5,520 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    March 15, 2016 at 10:03

    Hello,

    Sorry, but still incorrect.
    Please reset the password to something else.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 15, 2016 at 10:02

    Hello,

    The links are used just to show our theme is compatible with WPML plugin and you can create multilingual site.
    Sorry, but we didn’t test the theme with Polylang plugin and can’t guarantee its full compatibility.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 15, 2016 at 09:59

    Hello,

    In this case you need buy Revolution Slider license at the plugin authors http://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380 .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 15, 2016 at 09:54

    Hello,

    As I see you’re still using old theme version. May we update it for you?
    Please confirm you have a back up.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 15, 2016 at 09:42

    Hello,

    1. Try to disable cache plugin and clear cache on your server via FTP and in browser, then check Cart page.

    To set correct page for “Return to Shop” button go to Woocommerce > Settings > Products > Display > Shop Page and select the page.

    I don’t see any issues with Cart menu item on mobile:
    http://storage1.static.itmages.com/i/16/0315/h_1458031310_8376765_7f45af2167.png
    Please show a screenshot of the issue.

    2. Any additional customization is a paid service which you can order here https://www.8theme.com/customization-services/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 15, 2016 at 09:10

    Hello,

    Sorry, but there is no such option, it’s related to Woocommerce configuration and may contact them regarding your query. Also refer to this article https://docs.woothemes.com/document/set-a-custom-add-to-cart-url-to-redirect-to/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 15, 2016 at 09:01

    Hello,

    Login credentials are incorrect.
    Please check them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 15, 2016 at 08:59

    Hello,

    I don’t see any issues on Checkout page:
    http://storage4.static.itmages.com/i/16/0315/h_1458028698_1683732_0c8b510e4f.png and I was redirected to PayPal page successfully.

    Try to clear browser cache and check again.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 15, 2016 at 08:51

    Hello,

    Please provide us with FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 14, 2016 at 20:29

    Hello,

    Please check the credentials you provided as they are incorrect.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 14, 2016 at 20:10

    Hello,

    Sorry, but credentials are incorrect.
    Please check them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 14, 2016 at 20:07

    Hello,

    You need to create footer using Static Blocks as described in our documentation:
    https://www.8theme.com/demo/docs/royal/#!/9_footer

    I’ve disabled top bar in Theme Options > Header > Enable top bar > Off. Check it now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 14, 2016 at 19:54

    Hello,

    The reason is the shortcode in added into Text element:
    http://storage1.static.itmages.com/i/16/0314/h_1457981526_5253873_78a42d5515.png

    Try to recreate it with another element in Visual Composer editor (for example, Post Grid element).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 14, 2016 at 19:00

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 14, 2016 at 18:50

    Hello,

    The problem was you updated WordPress incorrectly.
    I’ve reuploaded WordPress files and now site is working properly.
    Clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 14, 2016 at 18:37

    Hello,

    That is custom tab that you added in your product editor:
    http://storage1.static.itmages.com/i/16/0314/h_1457977024_8307901_41c364d998.png
    You need to edit it there.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 14, 2016 at 18:11

    Hello,

    Please add this code in custom.css file:

    @media (min-width: 481px) and (max-width: 767px){.fixed-header-area .fixed-header .logo-with-menu {
        display: table-cell !important;
        width: 200px !important;
    }}

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 14, 2016 at 18:06

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 14, 2016 at 18:05

    Hello,

    The issue has been fixed.
    Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 14, 2016 at 17:31

    Hello,

    Please update the theme to the latest version 4.1 and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/idstore/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 14, 2016 at 17:25

    Hello,

    Please provide us with FTP credentials too.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 14, 2016 at 16:58

    Hello,

    I’ve checked your site and don’t see search icon in the header. Please show a screenshot where you want to remove it.

    As I see you’re using Mega Menu plugin, aren’t you? To change color for hovered, active items use this css code:

    #mega-menu-wrap-main-menu #mega-menu-main-menu > li.mega-menu-item.mega-current-menu-item > a.mega-menu-link {
        background-color: #913838 !important; 
        color: #fff !important;
    }
    #mega-menu-wrap-main-menu #mega-menu-main-menu > li.mega-menu-item > a.mega-menu-link:hover {
       background-color: #913838 !important; 
       color: #fff !important;
    }

    Write your color values.

    To remove language icons go to Appearance > Widgets > Left Side top bar area and add empty Text widget there.

    To custom links at the top you need select other header type in Theme Options > Header where top bar is present and add your content in Appearance > Widgets > Left Side top bar area and Right Side top bar area.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 14, 2016 at 16:42

    Hello,

    Did you download the plugin here https://www.8theme.com/download-plugins/ ?
    The link is working properly. I checked it and the plugin archive was downloaded successfully.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 14, 2016 at 14:14

    Hello,

    Sorry, but still login incorrect.
    Please try to log in with these credentials via some FTP client.
    Are you able to do this? As we can’t.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 14, 2016 at 14:09

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 14, 2016 at 14:08

    Hello,

    If you just use the option “Breadcrumbs without title” in Theme Options, then it won’t be bad for SEO.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 14, 2016 at 14:04

    Hello,

    You need upload images with original sizes 1,200px × 470px approximately.

    Unfortunately there is no option to add “read more” tag to posts automatically. Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 14, 2016 at 13:13

    Hello,

    Sorry, but we are getting error via FTP:
    Response: 530 Login authentication failed

    Please check the credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 14, 2016 at 12:53

    Hello,

    Please provide correct FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 14, 2016 at 12:51

    Hello,

    Please try to replace the code in Custom CSS for mobile section from this:

    .products-list .product .product-image-wrapper.hover-effect-swap .show-image {
        left: 39px !important;
    }

    to this:

    .products-list .product .product-image-wrapper.hover-effect-swap .show-image {
        left: 2px !important;
    }

    Regards,
    Eva Kemp.

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    Viewing 5,520 results - 5,491 through 5,520 (of 31,382 total)
Viewing 30 posts - 5,491 through 5,520 (of 31,382 total)
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