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Trouble with checkout page - by unformer

This topic has 8 replies, 4 voices, and was last updated 8 years, 1 months ago ago by Robert Hall

unformer

Participant

March 15, 2016 at 06:26

Hello, add some product to the cart and then try to checkout. Same problem with the last versions of theme and woocoommerce…

Please, contact administrator
for this information.

#117432 Copied Theme version: 2.9 WooCommerce version: 2.4.7

7 Answers

Robert Hall

Support staff

March 15, 2016 at 08:12

Hello,

Please update the theme to the latest version and check issue.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.

Don’t forget to make backup of the site before update.

Here is video tutorial how to update theme.
https://www.youtube.com/watch?v=KdWESIIPU1k
(it’s for Legenda theme but the process is the same).

Regards,
Robert Hall

#117440 Copied

Stan Russell

Participant

March 15, 2016 at 08:13

Hello unformer,

please provide us with admin credentials for your site in ‘Private content’ section.

Regards,
Stan Russell.

#117441 Copied

unformer

Participant

March 15, 2016 at 08:19

update do not make any affect.

Please, contact administrator
for this information.

#117443 Copied

Eva Kemp

Support staff

March 15, 2016 at 09:54

Hello,

As I see you’re still using old theme version. May we update it for you?
Please confirm you have a back up.

Regards,
Eva Kemp.

#117467 Copied

unformer

Participant

March 15, 2016 at 10:03

update do not help, same problem with last versions of theme and woocommerce!!!

#117470 Copied

unformer

Participant

March 15, 2016 at 10:04

do all you need fo solve my problem, i have a backup

#117473 Copied

Robert Hall

Support staff

March 15, 2016 at 12:42

We’ve removed the following code on Checkout Page. Please check it.
<pre class="lang:default decode:true"></pre>

Also if we disable the custom.css file then checkout layout looks the same as on our demo theme.
Please check custom css also.

Regards,
Robert Hall

#117493 Copied
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