Forum Replies Created

Viewing 30 posts - 30,031 through 30,060 (of 31,366 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2014 at 09:29

    Hello,

    Have you made any changes to original files? Please specify after which actions it has stopped working.
    Thank you.

    Regards,
    Eva Kemp.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2014 at 08:44

    Hello @brianec96,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2014 at 08:43

    Hello @GILLES KORZEC,

    You’ve been already replied in another topic. Please don’t duplicate your questions. It’d be better if you create your own topic and describe your issue there.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 7, 2014 at 08:42

    Hello @GILLES KORZEC,

    Could you please provide us with the link where the problem persists and your login credentials to FTP and admin panel?
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 17:44

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 16:55

    Hello @brianec96,

    We’ve updated some files and the issue has been fixed.
    Please check the site now and clear browser cache before.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 16:26

    Hello,

    I’ve just checked zooming and it’s working fine, even after variation is changed.
    Could you please clarify with more details?
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 16:22

    Sorry, but still the same error. You can check the theme version in style.css file (first comment block) which is located in wp-content/themes/blanco directory.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 16:19

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 16:10

    You can check it in custom.css file. I’ve modified your code a little.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 16:08

    Thank you for the details but I’m unable to connect to FTP getting an error “Connection timed out”. Please specify what theme version you’re using.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 16:03

    Hello,

    Please check the page http://allardofficefurniture.co.uk/office-planning-service/
    Is that what you were trying to do?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 15:57

    Hello,

    Please provide us with FTP and admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 15:54

    Hello,

    1. If you’re using child theme, then you have to make changes in style.css file, when custom.css is used in the original theme folder. Please read this article: http://codex.wordpress.org/Child_Themes

    2. To change links color use this code in style.css of the child theme:
    .menu > ul > li > a, a { color: #006633; }

    3. To have individual sidebar on some pages you can create custom widget area in Appearance > Widgets and drag needed widgets there

    Then when editing a page you need select created widget area on the right side in Page Layout box:

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 15:33

    Hello,

    Please create a ticket at http://support.8theme.com/ regarding additional customization and our specialists will tell you the price.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 15:30

    Hello @lennert@bsur.com,

    Please provide us with FTP access in Private Content.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 15:17

    Hello @brianec96,

    Please provide us with FTP and admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 15:15

    It should be fixed in future update. Unfortunately we don’t have exact date for now when it’ll be released. You can check for the update from time to time on our site http://themeforest.net/item/xmarket-responsive-wordpress-ecommerce-theme/3558432

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 15:05

    Hello,

    You can find code for “terms and conditions” of checkout page in the /wp-content/themes/legenda/woocommerce/checkout directory, file review-order.php (lines 182-187).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 14:38

    You’re welcome.
    I hope you’ll cope with it and a new installation will fix all issues.
    If you have any questions feel free to contact us.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 14:33

    Hello,

    Unfortunately there is a bug in the theme. The pop up can’t be shown for variable products. If you want to have similar display for all products you have to disable pop up and only notification in green box will appear.
    Sorry for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 14:23

    Hello,

    As I see you’ve disabled mobile menu in style.css:
    .et-menu-title { display: none; }
    Also you have made a lot of customization in the child theme that might cause the issue. We recommend you to revert back to original files to check if it fixes the problem.
    Also please note you don’t have to copy all codes from original style.css to the child theme, just write changes for the needed classes.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 14:14

    Hello,

    I’ve just renamed plugins folder and got to wp-admin panel. So the problem is with one of your plugins. You can find out it by disabling one by one via FTP.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 14:05

    Those are login details to wp-admin panel.
    Please provide us with the ones to your FTP account (host, user, password, FTP port).
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 14:03

    Yes, that’s it. Your hosting provider should help you in creating the back up.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 13:46

    You need to create a back up of your database and then import it into the new-installed site.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 13:44

    I was managed to see the error, it appears only for non-logged users. Please provide us with FTP access.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 13:35

    Hello,

    1. Do you mean a file for “New” icon? You can check the directory wp-content/themes/legenda/framework for the file theme-functions.php (line 282), you’ll find the path to “New” label there.
    2. Please clarify what the difference is between our demo and your site? What are you trying to achieve?
    3. 4. Login details to WP are incorrect. Please check them and provide us with the correct ones.
    Thank you.
    5. You can upload screenshot image to some storage and provide us with the link to the image.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 13:10

    Hello,

    We’re glad you was managed to resolve the issue.
    If you need more help don’t hesitate to contact us.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 6, 2014 at 13:08

    Dear @wycameras,

    Unfortunately due to all customization you’ve done and for the reason that some files are missed we recommend you to reinstall your site. Install clear WP, Woocommerce plugin (for some reason a few files are lost currently), then install our theme.
    Please follow the instructions very carefully https://www.8theme.com/demo/docs/blanco/index.html#!/installation
    We’re very sorry you had to experience such troubles but it’ll be better to install it from scratch.
    Thank you for understanding.

    Regards,
    Eva Kemp.

  • 1 2 3 … 1,001 1,002 1,003 … 1,044 1,045 1,046
    Viewing 30,060 results - 30,031 through 30,060 (of 31,366 total)
Viewing 30 posts - 30,031 through 30,060 (of 31,366 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.