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Viewing 30 posts - 1 through 30 (of 302 total)
  • Avatar: Bas_Kling
    Bas Kling
    Participant
    December 3, 2025 at 12:32

    Thanks for the support! My topic “Custom Add to Cart button does’t add product to cart” has been successfully resolved.

    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 31, 2025 at 15:50

    Hi Jack,

    Thank you for all the thorough feedback. Your support is amazing, as always.
    I’ll take this up with the Elementor team.

    Thanks again!

    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 31, 2025 at 11:30

    Hi Jack,

    I think you may have misunderstood:

    If you would like to have a similar widget on other templates

    The screenshot I shared is of a cross-sell section on the same single product page. The product image is retrieved just fine, but the add-to-cart button doesn’t pick up the corresponding product. You mean to say there’s no way to solve this, other than to request a feature? I would think that, because of the existing hook for the product image,, an ?add-to-cart slug with the relevant product-ID wouldn’t be much of an extra stretch…
    Let me know if this clarifies things a bit more. If not, I’ll proceed with the feature request.

    Please contact administrator
    for this information.
    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 31, 2025 at 09:58

    Hi Jack,

    Thanks for your guidance. The problem appeared to be two-fold:
    The element was disabled in the Elements Manager, so we fixed that. Second, the widget only appears in the left side widget panel on a single product page, not on any other page, so while using the pop-up template builder, we couldn’t find the widget.
    It’s implemented, and it works, so we’re halfway there.

    The second part of the problem is that we’re unable to ‘copy’ the same functionality to an add-to-cart button in the cross-sell section, and I was hoping that the code snippet you suggested might fix that as well?

    Please contact administrator
    for this information.
    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 30, 2025 at 21:13

    Hi Jack,

    Unfortunately, we’re unable to locate the Sticky Cart widget: https://imgur.com/HNioQZI (looking for “sticky cart” doesn’t yield any result)
    Also: the example you gave still redirects to the home page as the slug before the ?add-to-cart is the home page’s address.

    The solution we’re trying to create is a sticky-footer with a cart button that pops up to offer the customer to add the product of the current page to the shopping cart. The sticky footer pops up after scrolling 15% down. The sticky footer should also disappear again after scrolling all the way to the top, because of the standard add to cart button coming back into view. After clicking the sticky footer cart button, the customer should stay on the same product page, not get sent to the home page…

    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 24, 2025 at 10:21

    Thanks for the support! My topic “Gallery element shows unnecessary white space” has been successfully resolved.

    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 24, 2025 at 08:36

    Thank you!
    Since this is a custom script to fix what I believe is a structural issue, will there be a permanent fix in the template? If so, is it possible to receive an alert when this is done, so we can delete the work-around script again?

    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 22, 2025 at 16:38

    I hope you applied it to the URL I posted earlier? (private)
    That page seems to be fine…

    Where can I find the specific CCS?
    Is it this code?

    .e-con-inner>.elementor-widget-etheme_gallery,.e-con>.elementor-widget-etheme_gallery {
    width: var(–container-widget-width);
    –flex-grow: var( –container-widget-flex-grow )
    }

    Please contact administrator
    for this information.
    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 22, 2025 at 13:30

    Done.
    Still some overlap, but also not the correct way to fix it, I think.
    It’s just messing around with some variables to mitigate for some fundamental issue.
    Different phones have different screens and thus different viewports & heights.
    Also: different galleries have different a number of pictures, so the required height varies as well.
    Why doesn’t the widget automatically align with the next container?

    -EDIT-
    I’ve created a copy of the page, for you to troubleshoot / apply a fix possibly. URL in private

    Please contact administrator
    for this information.
    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 22, 2025 at 10:08

    As requested (see private), but unfortunately, that completely fumbles up the layout, all of the items overlapping each other.

    As the page as pretty much become unreadable, I’ve published it in Private mode to hide it from our viewers….

    Please contact administrator
    for this information.
    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 20, 2025 at 20:52

    Thanks for the support! My topic “How to call the Xstore Single product Custom Tab in Elementor Single Product Tabs” has been successfully resolved.

    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 20, 2025 at 20:52

    Works like a charm. Thanks!

    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 20, 2025 at 11:21

    Hi Luca,

    We want to have 4 tabs defined.

    1st one: “Product informatie” (calling “Woocommerce->Product content”, successfully)
    2nd one: “Materiaal & care” (trying to call the “Additional Custom Block” from inside a specific product, up until now unable to do so)
    3rd one: “Maat & Pasvorm” (calling the “Custom Tab” from inside a specific product, successfully)
    4th one: “Levering & Retour” (calling a static block with ID 22665, successfully)

    The screenshots of the tab configs:
    1) https://imgur.com/tiBpZOr
    2) https://imgur.com/ctkzSVB
    3) https://imgur.com/jjukU5Y
    4) https://imgur.com/Q9qfpb3

    Current result: https://imgur.com/zOhhZFD (only 3 tabs)
    So basically, we don’t know how to configure Tab 2 to have it display the product’s Additional Custom Block content available under the Xstore Options at the product settings (https://imgur.com/WeqdDYk)

    Hope this clarifies…

    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 16, 2025 at 09:52

    Thanks for the support! My topic “Thumbnail column slider breaks out of layout” has been successfully resolved.

    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 16, 2025 at 09:51

    Thanks for the support! My topic “Change single page products tabs from accordion to horizontal tabs (following ticket 454382)” has been successfully resolved.

    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 16, 2025 at 09:51

    We’ve had our developer update the necessary templates. Thank you for the guidance!

    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 13, 2025 at 15:18

    Hello Jack,

    Thanks for getting back to me.
    I understand that the customizer settings have a lower priority. Maybe I didn’t explain it correctly, my apologies. The screenshot of the control panel is, in fact, an Elementor panel.
    The current view is accordion, but we want to change it to horizontally placed tabs. Selecting the simple, horizontal style has no effect. The issue seems to be reversed compared to the earlier submitted ticket 454382

    Avatar: Bas_Kling
    Bas Kling
    Participant
    October 12, 2025 at 20:41

    Thanks for the support! My topic “unable do hide datestamp on blogs from xstore blog template” has been successfully resolved.

    Avatar: Bas_Kling
    Bas Kling
    Participant
    September 11, 2025 at 12:16

    https://imgur.com/MVPOvsy
    Near the mouse arrow

    Avatar: Bas_Kling
    Bas Kling
    Participant
    September 7, 2025 at 20:03

    Thanks for the support! My topic “Change single page products tabs to accordion style” has been successfully resolved.

    Avatar: Bas_Kling
    Bas Kling
    Participant
    September 7, 2025 at 19:34

    Hello Alex,

    please see here: https://imgur.com/HwijXMR
    The setting says “Accordion”, the result is standard tabs.
    We need the result to be like this: https://imgur.com/5e1dvkQ

    The Elementor template used (offered in your demo repository), imported and assigned to our products is “Product Page”.

    NOTE: no matter what type is selected, they all generate the same “standard tabs” view

    -EDIT-
    It seemed to be a caching problem.
    Accorion tabs show fine now. Apologies

    Avatar: Bas_Kling
    Bas Kling
    Participant
    August 30, 2025 at 10:56

    Hi Alex,

    Credentials in private

    Please contact administrator
    for this information.
    Avatar: Bas_Kling
    Bas Kling
    Participant
    August 24, 2025 at 19:52

    Thanks for the support! My topic “SPP: Accordion on mobile, regular horizontal tabs on desktop” has been successfully resolved.

    Avatar: Bas_Kling
    Bas Kling
    Participant
    August 5, 2025 at 14:45

    Thanks for the support! My topic “URGENT: lightbox functionality seems disabled, our campaign goes live in 5 hours” has been successfully resolved.

    Avatar: Bas_Kling
    Bas Kling
    Participant
    August 5, 2025 at 14:45

    Hi Jack,

    Thanks for the quick response, and also the speedy resolution.
    We’ve had to make some choices to prepare for the launch. Although the fix isn’t on par with what we’d hoped it would be, we’re able to move forward nonetheless.

    Your sensitivity to the urgency of our situation regarding the deadline is admirable and highly appreciated.

    Avatar: Bas_Kling
    Bas Kling
    Participant
    August 5, 2025 at 14:20

    Unfortunately, we need the lightbox functionality to actually work,. so that images are not that easily downloaded by our audience.

    We’ve managed to pinpoint the issue to the GTM4WP plugin, which strikes us as odd: this plugin is widely used throughout the wordpress community as the main tool for tracking conversion. Could there be a conflict at a different level? Has any other Xstore user encountered this?

    Avatar: Bas_Kling
    Bas Kling
    Participant
    June 11, 2025 at 19:08

    Hello Luca,

    All non-essential plugins had already been disabled since the beginning of launching the development server.
    Also, as you can see here: https://imgur.com/wiooUnj , no memory issue exists, and no memory or thread limit has been reached. As such, we’re unable to resolve the issue per your suggestions. The Elementor issue occurred only recently, after the import of the SPP template…

    Avatar: Bas_Kling
    Bas Kling
    Participant
    June 9, 2025 at 16:19

    Luca,

    Kindly move the site-specific data to the private section. The testing site is not for the public to (re)view

    BTW, did the Elementar panel keep loading? We are unable to perform any edits because the panel seems stuck on loading status: https://imgur.com/WGWnrwT

    Avatar: Bas_Kling
    Bas Kling
    Participant
    June 9, 2025 at 12:21

    Hello,

    Thank you again for helping import the desired template from your library.
    We’re a bit confused, though, because the imported template, which shows the example product, doesn’t match the demo.
    As you can see, the galley layout doesn’t match, and neither does the form cart.

    The tutorial page doesn’t provide much insight as to why this happens.
    Can you offer some guidance?

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Bas_Kling
    Bas Kling
    Participant
    May 29, 2025 at 12:08

    Hello,

    Unfortunately, the new SPP isn’t visible to us, even after clearing both server and browser cache: see private.
    Also, and this is entirely my fault, we are rebuilding the website on our dev server (URL in private)
    Can we continue the troubleshooting on that server, please? Credentials in private
    Additionally, do you offer a step-by-step guide on how to assign imported SPP templates to products and categories?

    Please contact administrator
    for this information.
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Viewing 30 posts - 1 through 30 (of 302 total)
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