Forum Replies Created

Viewing 30 posts - 2,701 through 2,730 (of 6,619 total)
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 17, 2024 at 14:06

    Hello, Birdlife,

    The latest WordPress update v.6.7 caused the following problems:
    Here is evidence that these issues have been raised not only on our forum but also in other plugin-related topics:

    1. Showing all X results on category sites is not translated after update -> https://wordpress.org/support/topic/showing-all-x-results-on-category-sites-is-not-translated-after-update/
    2. Known issues with WordPress 6.7 -> https://wordpress.org/support/topic/known-issues-with-wordpress-6-7/
    3. Translations are no longer loading from the theme folder -> https://wordpress.org/support/topic/translations-are-no-longer-loading-from-the-theme-folder/#post-18132409

    We have tried to find a solution, but since this issue originates from WordPress itself, we are unable to resolve it directly. As a result, the temporary solutions we can offer at this time are:

    1. Rollback your site to the previous WordPress version, where all translations were working correctly. Additionally, disable auto-updates on the server to prevent the site from automatically updating back to the problematic version.
    2. Wait for WordPress to release an update that addresses and resolves this bug. Unfortunately, we cannot estimate how long this will take.

    We are actively monitoring the situation and will notify you immediately when a solution becomes available. Once resolved, we will release an update with the necessary fixes.

    Thanks for understanding !

    Kind regards,
    The 8theme’s team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 17, 2024 at 13:48

    Dear Ve01,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 17, 2024 at 10:46

    Dear Leon,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 16, 2024 at 21:54

    Dear x0321,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 16, 2024 at 19:20

    Dear Leon,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 16, 2024 at 15:57

    Dear Misbah Badshah,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 16, 2024 at 15:22

    Dear Misbah Badshah,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 16, 2024 at 11:19

    Dear Awais Bhatti,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 15, 2024 at 18:54

    Hello, Nano Alvarez,

    We have corrected the issue you reported. Kindly review the changes. The modifications were made in the following file:

    wp-content/plugins/et-core-plugin/app/controllers/shortcodes/menu-list-item.php

    Additionally, these changes will be included in the upcoming theme update.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 15, 2024 at 17:31

    Dear Leon,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 15, 2024 at 17:15

    Dear Carlos Morales,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 15, 2024 at 15:19

    Dear Valantis,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 15, 2024 at 14:59

    Dear Juergen,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 15, 2024 at 14:26

    Dear scorpio_x73,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 15, 2024 at 14:11

    Dear ziga32,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 15, 2024 at 13:20

    Any email address can be used for the new account, it does not have to be your or our personal email.

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 15, 2024 at 13:19

    Please provide the correct link to the admin dashboard in the private content.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 15, 2024 at 13:16

    Hello, Ankit Khandelwal,

    Please note that if everything is done correctly, it should not cause any issues.

    Support is unable to assist with subdomain configuration, as this falls outside the scope of our support services. We kindly recommend that you contact the specialized department(Site Migrations), which you can find at the following link:
    https://www.8theme.com/account/#etheme_customization_pane

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 15, 2024 at 13:10

    Hello, Nano Alvarez,

    Thank you for providing the access credentials. The FTP connection is working; however, when we attempt to visit the website, we are encountering a 404 error. Additionally, the folder on the FTP appears to be empty.

    We would appreciate your assistance in resolving this issue.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 15, 2024 at 13:06

    Hello, Dusica,

    Please kindly specify the demo version you would like to install.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 15, 2024 at 12:52

    Dear Gracu_,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 15, 2024 at 12:40

    Dear Dan,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 15, 2024 at 10:50

    Hello, khulood,

    Thank you for providing the access details. However, unfortunately, they are not working as expected. It appears that a guest login system is enabled on your end, which requires an email address. Additionally, we are unable to access the admin panel through the usual methods, and it seems that the link may have been changed.

    Could you kindly provide us with the correct access details?

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 15, 2024 at 10:38

    Dear ubansal,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 15, 2024 at 10:31

    Dear Doussia,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 15, 2024 at 08:46

    Dear dybwpath,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 14, 2024 at 18:34

    Dear Ben,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 14, 2024 at 18:29

    Hello, Dave E,

    We apologize for the delay. In order to conduct the test, we will need access to your website’s admin panel and FTP.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 14, 2024 at 18:05

    Hello, Adeeb Ahmed,

    It seems we have identified the issue, which appears to be caused by the Dokan Pro vendor plugin. Would it be possible for us to update the plugin and check if the bug persists with the updated version?

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 14, 2024 at 17:55

    Hello, Gabriele,

    Moving forward, specialists from the relevant department will be in contact with you.

    Best regards,
    8Theme Team

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Viewing 30 posts - 2,701 through 2,730 (of 6,619 total)
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