Forum Replies Created

Viewing 30 posts - 2,491 through 2,520 (of 6,621 total)
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 29, 2024 at 17:29

    Dear Valentin,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 29, 2024 at 16:35

    Hello, Greg,

    At the moment, this option is not available. However, you can submit a request to add such functionality via the following link:
    https://www.8theme.com/roadmap/

    Alternatively, you may reach out to our customization team here:
    https://www.8theme.com/account/#etheme_customization_pane

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 29, 2024 at 16:31

    Hello, Peter,

    Thank you for providing access. Could you kindly send us the FTP credentials, as well as a link to the product that is experiencing the issue (the one where two stock status messages are displayed)?

    We appreciate your assistance and look forward to your response.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 29, 2024 at 16:29

    Dear Natalie,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 29, 2024 at 16:04

    Hello, Pille,

    Unfortunately, we are unable to access your website as it appears to be unresponsive. It is possible that a whitelist or similar restriction might be in place on your end.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 29, 2024 at 15:46

    Hello, khurram virk,

    We hope this message finds you well.

    We would like to inform you that we have made some updates. Kindly take a moment to review them at your earliest convenience.

    Thank you for your attention.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 29, 2024 at 14:34

    Hello, Yasir Alam 8Theme,

    Thank you for assigning images to the attributes. We would like to kindly remind you that it is also necessary to select the “Attribute for the product image” option.

    When the “Attribute for the product image” option is selected, the featured image of the corresponding product will be displayed in the variation.

    For further details, please refer to the attached files.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 29, 2024 at 12:04

    Hello, thesicilian,

    We hope this message finds you well.

    Regarding the “Sales Booster Features,” please note that any additional functionality typically requires additional resources.

    We have made some adjustments to the following features:
    – Sale Booster -> Fake Sale Popup
    – Sale Booster -> Fake Live Viewing
    – Sale Booster -> Item Sold Fake Indicator

    Additionally, we have temporarily removed the waitlist feature (as the issue might be related to it). Could you please check the current server load and let us know if there are any changes?

    Thank you for your attention to this matter.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 29, 2024 at 11:51

    Hello, carliczyk,

    We would like to inform you that we have not made any changes related to the search functionality in the top bar. Even after reverting all our modifications, the top bar continues to function in the same manner as it did with our changes applied.

    We kindly request you to update the theme and check if the issue with the template persists. Please note that we do not encounter this problem on the latest version of the theme.

    Thank you for your attention to this matter. Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 29, 2024 at 11:49

    Dear AJ,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 29, 2024 at 10:38

    Dear MonnaChu,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 29, 2024 at 09:59

    Dear ollamallo,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 29, 2024 at 09:34

    Dear Yasir Alam 8Theme,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 29, 2024 at 09:17

    Dear Goostaf,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 29, 2024 at 02:13

    Dear James,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 29, 2024 at 02:12

    Dear James,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 28, 2024 at 20:51

    Hello, carliczyk,

    We hope this message finds you well.

    We would like to inform you that we have made some adjustments to your setup. Kindly review them at your earliest convenience.

    Additionally, please note that you are currently using an outdated theme version (9.4.2). The latest available version is 9.4.5.

    If you choose to update to version 9.4.5, the changes we have implemented will be overwritten. However, these fixes will be included in the upcoming theme update, version 9.4.6.

    You have two options moving forward:
    1. Update to version 9.4.5 now and notify us so we can reapply the changes.
    2. Wait for the release of version 9.4.6 and update at that time.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 28, 2024 at 20:21

    Hello, Ar777,

    Regarding the issue: “But now on the courses page, all categories are showing, whereas previously it only displayed related courses!”

    We can apply our filter to address this; however, please note that doing so will result in the removal of all subcategories from the main shop page, including categories such as Courses -> Two-Wheeler -> Bike.

    By default, the category filter on the shop page is designed to display only parent categories.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 28, 2024 at 20:14

    Hello, khurram virk,

    Thank you for providing us with access. We have made some updates, and kindly ask you to review them. Unfortunately, we are unable to log in to your website due to the enabled two-factor authentication.

    We would appreciate your assistance in resolving this matter.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 28, 2024 at 19:59

    Hello, Peter,

    Please review the attached files.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 28, 2024 at 19:39

    Hello, anand,

    We have noticed that the issue occurs only when using the child theme. When switching to the parent theme, the problem is no longer present. Please find additional details in the attached video.

    This may be due to the large number of overridden files in the child theme. We kindly request you to review these files and update them accordingly.

    Thank you for your attention to this matter.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 28, 2024 at 19:27

    Dear khurram virk,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 28, 2024 at 15:32

    Hello, Gabriele

    You’re welcome!

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 28, 2024 at 14:14

    Dear Gracu_,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 28, 2024 at 13:29

    Dear Gracu_,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 28, 2024 at 12:43

    Dear AJ,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 28, 2024 at 12:41

    Dear ziga32,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 28, 2024 at 12:12

    Dear regencycigaremporium,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 28, 2024 at 11:55

    Dear Nicola,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 28, 2024 at 11:40

    Dear Gracu_,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

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Viewing 30 posts - 2,491 through 2,520 (of 6,621 total)
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