Hello,

Please read the following article: https://www.8theme.com/documentation/xstore/troubleshooting/fatal-error-allowed-memory-size/ as the issue has not yet been fully resolved.

You need to contact your hosting provider and ask them to fix the memory issue –
https://prnt.sc/Zy_RUoqQ5z3A

Warm Regards,
The 8Theme Team

Hello,

We kindly requested that you enable the following option:
https://prnt.sc/QMhH4yAPoXJg (Theme Options → Speed Optimization → Disable pjax pagination)

Please activate this option (turn the switch green) and check the result afterward.

Warm Regards,
The 8Theme Team

Hello Mark,

Thank you very much for your kind message. We truly appreciate your feedback and are always happy to assist you.

Best Regards,
8Theme’s Team

Hello, Niddy,

We have made changes to the following file:
wp-content/themes/xstore/js/ajax-filters.min.js

We have also noticed that from time to time the JavaScript files are not fully loaded, but after reloading the page, the file loads completely. This may be caused by some server-side caching or blocking. Please check this as well.

Best regards,
8Theme Team

Hello, Mark,
Thank you for providing access. We have resolved this issue; please check it.
Best regards,
The 8Theme Team

Hello,
We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best regards,
8Theme’s Team

Hello, Abhinandan,

We have already resolved this issue. Please clear your browser cache and try again.

Best regards,
The 8Theme Team

Hello,
Thank you for providing access. We have resolved this issue; please check it.
Best regards,
The 8Theme Team

Hello, chutipao,

Unfortunately, the access credentials you provided for the website’s admin panel are no longer valid. Please provide us with the current access details, as well as the FTP credentials.

Best regards,
8Theme Team

Hello, Mark,

Thank you for providing access. We have resolved this issue; please check it.

Best regards,
The 8Theme Team

Hello, khurram,

Your website and the XStore theme cannot influence security headers, as these are configured exclusively at the server or CDN level. You have correctly added the security headers in the .htaccess file, and they all function properly without the CDN, as confirmed by Screaming Frog. However, when the Hostinger CDN is enabled, it acts as an intermediary server that either blocks or rewrites these headers. As a result, browsers and scanners receive responses from the CDN rather than your server, and your custom headers are no longer present.

To ensure proper functionality, the security headers must be configured directly within the CDN, or you may consider switching to a CDN that allows adding custom HTTP headers (for example, Cloudflare). This is a technical limitation of the CDN and is not related to the XStore theme.

Best regards,
8Theme’s Team

Hello,

Thank you for your clarification. We have removed the slider from the top of the page and have also resolved the issue with the image behind the slider you mentioned.

Best regards,
8Theme Team

Hello, khurram,

Thank you for providing access. We have corrected the duplicate H1 tag on the product you mentioned. Going forward, you will need to fix this issue on all other products. You can do this by opening the product for editing and removing the H1 tag from its description. Please refer to the attached screenshot for more details.

Best regards,
8Theme Team

Hello, Niddy,

The standard search works only by product name and description. You can additionally enable search by product SKU; however, search by attributes is not available. If you would like to have this feature added, you can submit a request at https://www.8theme.com/roadmap/ or contact WP Kraken for further customization.

Best regards,
8Theme Team

Hello, Doodles,

We would like to inform you that neither our theme nor our plugin makes any requests to api.xstore.8theme.com (this service does not exist). The only requests are made to xstore.8theme.com and http://www.8theme.com.

Could you please provide us with an example showing where exactly a request to api.xstore.8theme.com occurs?

Best regards,
The 8Theme Team