Forum Replies Created

Viewing 30 posts - 3,781 through 3,810 (of 6,618 total)
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 26, 2024 at 15:11

    Hello, gabrielet,

    We hope this message finds you well. We would like to inform you that we are not responsible for the performance issues caused by third-party plugins, as their development is beyond our control.

    Additionally, another factor affecting performance is the automatic indexing of sites by Facebook, which is embedded in WordPress. To address this, we suggest the following two options:

    1) If you have the WP Rocket plugin, you can enable caching for the Facebook user agent by following the instructions provided here: https://docs.wp-rocket.me/article/1563-enable-cache-for-facebook-user-agent

    2) Alternatively, you can block the Facebook crawler at the server level. Detailed instructions can be found here: https://endurtech.com/block-facebook-crawler-facebookexternalhit/

    We trust that these measures will assist in enhancing your site’s performance. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 26, 2024 at 14:44

    Dear LUKITA,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 26, 2024 at 14:29

    Hello, Sahil,

    Thank you for reaching out to us.

    First and foremost, we recommend that you clear the WooCommerce cache to ensure optimal performance. You can do this by navigating to the following section in your dashboard:

    WooCommerce -> Status -> Tools

    Please clear the following items:
    – WooCommerce transients
    – Expired transients
    – Term counts
    – Clear template cache
    – Brands transients

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 26, 2024 at 13:57

    Hello, Chris,

    Unfortunately, the functionality you are inquiring about is currently unavailable. However, we encourage you to propose this feature on our task board at https://www.8theme.com/taskboard/. Should your suggestion garner the necessary support through votes, we will consider implementing it.

    Thank you for your understanding and contribution.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 26, 2024 at 13:52

    Hello, be Marketing,

    We would like to express our gratitude for providing us with the necessary access. We have successfully updated the Maximum Execution Time by incorporating the following code into the wp-config.php file.
    set_time_limit(500);

    Kindly verify the changes at your earliest convenience.

    Additionally, if there is any server cache present, we kindly request that it be cleared to ensure the updates function correctly.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 26, 2024 at 13:16

    Hello, itwebmaster,

    We regret to inform you that we are currently unable to provide a definitive response regarding the plugin issue, as we are still awaiting feedback from the plugin developer. At this moment, it remains uncertain if we will receive any response at all. Consequently, we have decided to remove this plugin from our offerings.

    We apologize for any inconvenience this may have caused you. We recommend exploring alternative plugins that may serve similar functions.

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 26, 2024 at 07:40

    Dear Jborg,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 26, 2024 at 06:46

    Dear veeemart,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 26, 2024 at 05:54

    Dear Simeon Iliev,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 26, 2024 at 00:17

    Dear Awais Bhatti,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 26, 2024 at 00:16

    Dear Awais Bhatti,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 26, 2024 at 00:15

    Dear Awais Bhatti,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 26, 2024 at 00:15

    Dear Awais Bhatti,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 25, 2024 at 21:36

    Dear Dede,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 25, 2024 at 21:15

    Dear Sam,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 25, 2024 at 14:15

    Dear ethashots,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 25, 2024 at 07:20

    Dear Vítor Carneiro,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 25, 2024 at 06:25

    Dear Lyes,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 24, 2024 at 17:25

    Dear Vítor Carneiro,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 24, 2024 at 15:14

    Dear zaid,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 24, 2024 at 12:08

    Dear Cataclyps,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 24, 2024 at 07:37

    Dear OrianeBng,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 23, 2024 at 17:51

    Dear hafunerix,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 23, 2024 at 15:20

    Hello, twebmaster,

    Thank you for reaching out to us. We kindly request that you verify whether the following extension is installed on your system and ensure that it is updated to the latest version:
    https://chromewebstore.google.com/detail/wzone-no-pa-api/pgaabedmnacicfkgnbfdodgmdmpbcnpk?pli=1

    Additionally, please attempt to import products using the default theme.

    We are currently aware that the plugin itself is experiencing issues with product importation, and we are awaiting a resolution from the developers.

    Thank you for your patience and understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 23, 2024 at 15:11

    Thank you for your inquiry and for granting us access.

    To disable the Open Graph tags in Rank Math, please add the following code to the functions.php file of your child theme:

    // Remove Open Graph tags generated by Rank Math
    add_action('wp_head', function() {
        // Remove Open Graph tags from the header
        remove_action('wp_head', 'rank_math_opengraph_meta', 10);
    }, 1);

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 23, 2024 at 15:02

    Hello, OrianeBng,

    Thank you for reaching out to us.

    We are pleased to inform you that we have successfully transferred the updated Legenda-Core plugin to your server via FTP. However, we are currently unable to verify its functionality within your site’s admin panel due to incorrect access credentials (please refer to the details provided in the attached files).

    Could you please check if everything is functioning as expected? Alternatively, if you could provide us with the correct access credentials to the admin panel, we would be more than happy to perform the verification on our behalf.

    We look forward to your prompt response.

    Best Regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 23, 2024 at 14:56

    Dear chrisbond,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 23, 2024 at 14:55

    Dear iRockPod,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 23, 2024 at 14:49

    Dear iRockPod,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 23, 2024 at 14:42

    Hello, hakim,

    Thank you for reaching out to us. We are currently in contact with the WooCommerce PDF plugin team and are hopeful that they will address and resolve the issue promptly.

    Best Regards,
    8Theme’s Team

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    Viewing 3,810 results - 3,781 through 3,810 (of 6,618 total)
Viewing 30 posts - 3,781 through 3,810 (of 6,618 total)
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