Hello,

Please accept our apologies for the delayed response due to the weekend. Unfortunately, the video is not accessible via the link you provided. Could you kindly share a new link with us?

Thank you for your understanding and cooperation.

Warm Regards,
The 8Theme Team

Hello, Khulood,

We apologize for the delay in our response due to the weekend.

Unfortunately, we were unable to find the attached file in your previous message. Could you please check and resend it to us?

Have you tried to contact the support of the WPML plugin?

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ https://prnt.sc/lfYT-63XIvS3 – it appears that you have already resolved this issue.

2/ https://prnt.sc/WpoPOkz2zjm6 XStore Builders > Single post > edit template > edit settings of container.
In your case, there is an issue with the editor discussed here – https://www.8theme.com/topic/elementor-theme-builder-unexpected-token-error/#post-441079

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To modify the categories on the mobile menu, go to Dashboard > Products > Categories.

To modify the “Follow Us” section in the mobile menu, please navigate to Header Builder > Edit template > Mobile menu > https://prnt.sc/W7a77nFtvHWs > https://prnt.sc/qr5l7pMSUcrH There, you will find the settings to edit or customize the “Follow Us” links according to your preferences.

If you need further assistance or detailed guidance, feel free to let us know — we are always happy to help!

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand that you would like to add the cart option to the header, near the menu. We appreciate you providing a photo to help us better understand your request.

To assist you further, please make sure you have enabled the cart element in the Header Builder within the XStore theme options. You can do this by navigating to XStore > Theme Options > Header Builder > Mobile, and then adding the Cart element to your desired position in the header layout.

If you have already tried this and are still experiencing difficulties, please feel free to share temporary admin access with us in a private message, so we can check the settings directly and assist you more effectively.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check it. Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

To set a different title/banner background image for each page individually, please follow these steps:
1. Edit the page where you want to change the banner background.
2. Scroll down to the “8Theme Layout Options” section located below the page content editor.
3. In the “Breadcrumbs” tab, you will find the option “Background Image for Breadcrumbs.”
4. Upload your desired image for that specific page.
5. Save/Update the page after uploading the image.

This method allows you to override the global background image on a per-page basis.
If you prefer to disable the global background image entirely and manage it individually for each page:
1. Navigate to XStore → Theme Options → Breadcrumbs.
2. Remove the global background image set there.
3. Save the changes.

After removing the global image, you can set individual images for each page as described above.

Should you need any further assistance, please feel free to contact us. We are always here to help!

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please record a video demonstrating your settings?

Warm Regards,
The 8Theme Team

Hello,

We apologize for the delay in our response due to the weekend.

During our communication on the forum, you provided temporary wp-access via the private content area. The fact that we were able to make edits at that time simply indicates that the access you granted was active and functioning properly.

Now, when we request access and URL again, it means that, for one reason or another — possibly due to changes you made to the access credentials by you or your site admin — we are no longer able to log into the admin panel of your site.

We hope this explanation is clear and logical. We kindly ask for your cooperation in providing temporary access when requested, so that we can better assist you in resolving your issues.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Header Builder with Elementor > edit template > Cart settings > Off-Canvas > Footer content

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We understand that you are experiencing difficulties with translating your website into Arabic, and that not all words are appearing for translation. We are happy to assist you with this matter.

Could you please provide us with more details regarding the specific areas or words that are not available for translation?

Please read this article – https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Regarding your request to add a mega menu or a small list under the “SHOP” section, allowing customers to shop by product category or by brand — we are happy to assist you.

It is great to hear that you have no issues with the product categories. As for the brands – https://gyazo.com/1b5f56c1391002a51a939728f4ca71be or https://prnt.sc/UpSKpiSNuYA_

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, mein

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team