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Forum Replies Created

Viewing 30 posts - 2,491 through 2,520 (of 3,557 total)

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Alex Carter

Support staff

May 11, 2025 at 06:58

Hello, Nirmalya,

Thank you for reaching out to us.

We kindly request that you clear both your website cache (as you are using a caching plugin) and your browser cache, and then review the section once again. If you are using Google Chrome, you may find the following extension helpful for clearing your browser cache:
Clear Cache Chrome Extension – https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn

Please let us know if the issue persists after performing these steps.

Warm Regards,
The 8Theme Team

#443797 Copied In reply to: i edited this section but still the changed didn’t apparel

Alex Carter

Support staff

May 10, 2025 at 15:20

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#443757 Copied In reply to: Xstore Product Archive Page does not show my products
Alex Carter

Support staff

May 10, 2025 at 14:08
Hello,

Thank you for reaching out to us.

To change the default WooCommerce placeholder image to your own, please follow these steps:

1. Prepare your custom placeholder image and upload it to your WordPress Media Library.
2. Copy the URL of the uploaded image.
3. Add the following code to your child theme’s functions.php file or via a custom plugin:

add_filter( 'woocommerce_placeholder_img_src', 'custom_woocommerce_placeholder_img_src' ); function custom_woocommerce_placeholder_img_src( $src ) { return 'https://yourdomain.com/wp-content/uploads/your-placeholder-image.jpg'; // Replace with your image URL }

This will replace the default WooCommerce placeholder image with your custom one across your site.

We hope this information is helpful.

Best Regards,
8Theme’s Team
#443755 Copied In reply to: How can I import template, where can I find guide, to import?
Alex Carter

Support staff

May 10, 2025 at 13:22

Hello,

Thank you for reaching out to us.

Theme options > Mobile panel > Section.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#443753 Copied In reply to: Unable to change the mobile menu link please assist

Alex Carter

Support staff

May 10, 2025 at 10:46

Hello,

Thank you for reaching out to us.

To add PayPal as a payment option, we recommend using the official WooCommerce PayPal Payments plugin, which is fully compatible with most themes and provides a secure and seamless checkout experience for your customers.

You can install the plugin directly from your WordPress dashboard by navigating to Plugins > Add New and searching for “WooCommerce PayPal Payments.” Once installed and activated, you can configure it by going to WooCommerce > Settings > Payments and enabling PayPal from there.

We hope this information is helpful.

Best Regards,
8Theme’s Team

#443740 Copied In reply to: what’s the best way to connect xstore to paypal?

Alex Carter

Support staff

May 10, 2025 at 09:35

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#443732 Copied In reply to: Error after update to Latest Version of WordPress 6.8.1 and the Theme

Alex Carter

Support staff

May 10, 2025 at 09:34

Hello,

Thank you for your message and for providing the update regarding your SEO configuration.

We’re glad to hear that you have successfully disabled the SEO settings in the XStore theme and are now using the Yoast SEO plugin for managing your SEO. Submitting your sitemap to Google Search Console is an important step, and it’s great to know that this has been completed.

Regarding your inquiry, the timeframe for a website to start appearing in Google search results can vary. Typically, it may take anywhere from a few days to several weeks for Google to crawl and index a new or updated website. This process depends on several factors, including the website’s structure, content quality, domain authority, and the frequency of updates.

To help improve indexing speed and visibility, we recommend the following best practices:

1. Ensure that your website has high-quality, original content that is regularly updated.
2. Use internal linking to help search engines discover all pages on your site.
3. Acquire backlinks from reputable websites to increase your domain authority.
4. Make sure your website is mobile-friendly and has fast loading times.
5. Use the “Inspect URL” feature in Google Search Console to request indexing of specific pages.
6. Avoid duplicate content and ensure that your meta tags (title and description) are unique and relevant.

Please note that while these practices can help, indexing is ultimately controlled by Google, and some patience may be required.

If you have any further questions or need additional assistance, please contact the support team of the SEO plugin.

Best Regards,
8Theme’s Team

#443731 Copied In reply to: Why is my website not appearing on search engines?

Alex Carter

Support staff

May 10, 2025 at 08:31

Hello,

We sincerely apologize for the delay in our response. We understand your concern regarding your website not appearing in search engine results. There could be several reasons for this, such as indexing issues, SEO settings, or restrictions in your website’s configuration.

We have thoroughly reviewed the matter and can confirm that there are no issues related to our theme that would affect your website’s visibility in search engines.

Please note that XStore SEO options are designed to offer basic SEO functionalities for users who may not be using a dedicated SEO plugin. Since you are already using the Yoast SEO plugin, which provides advanced and comprehensive SEO features, we recommend continuing to use Yoast as your primary SEO tool.

There is no direct conflict between the XStore SEO options and Yoast SEO; however, having both active may lead to duplicate meta tags (such as meta descriptions and keywords), which could potentially confuse search engines and affect your SEO performance.

To avoid any duplication or confusion, we suggest disabling the XStore SEO feature if you are fully utilizing Yoast SEO. Go to Theme Options > SEO > Enable SEO settings > Off. This will ensure that only one set of metadata is being output on your product pages, maintaining clarity and consistency for search engines.
https://yoast.com/beginners-guide-yoast-seo/

Then contact the support of the Yoast SEO plugin to get further assistance with your request – https://wordpress.org/support/plugin/wordpress-seo/ https://yoast.com/help/support/

We hope this information is helpful.

Best Regards,
8Theme’s Team

#443715 Copied In reply to: Why is my website not appearing on search engines?

Alex Carter

Support staff

May 10, 2025 at 08:22

Hello, iRockPod

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#443709 Copied In reply to: Non-wanted dots between Cross-Sells Products

Alex Carter

Support staff

May 10, 2025 at 07:39

Hello,

Thank you for reaching out to us.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#443707 Copied In reply to: I make changes and update the site while it is the main theme

Alex Carter

Support staff

May 10, 2025 at 07:37

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#443706 Copied In reply to: Background Image is loading slow on mobile

Alex Carter

Support staff

May 10, 2025 at 07:33

Hello,

Thank you for reaching out to us.

We appreciate your detailed explanation and the screenshots provided — they are very helpful.

Regarding your inquiry, the XStore SEO options are designed to offer basic SEO functionalities for users who may not be using a dedicated SEO plugin. Since you are already using the Yoast SEO plugin, which provides advanced and comprehensive SEO features, we recommend continuing to use Yoast as your primary SEO tool.

There is no direct conflict between the XStore SEO options and Yoast SEO; however, having both active may lead to duplicate meta tags (such as meta descriptions and keywords), which could potentially confuse search engines and affect your SEO performance.

To avoid any duplication or confusion, we suggest disabling the XStore SEO feature if you are fully utilizing Yoast SEO. This will ensure that only one set of meta data is being output on your product pages, maintaining clarity and consistency for search engines.

If you need assistance disabling the XStore SEO options, please let us know, and we will be happy to guide you through the process.

Best Regards,
8Theme’s Team

#443705 Copied In reply to: SEO Plugin Conflict – Yoast SEO and XStore SEO

Alex Carter

Support staff

May 10, 2025 at 07:31

Hello, Jennifer

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#443704 Copied In reply to: Swatches not being crossed when out of stock

Alex Carter

Support staff

May 10, 2025 at 07:05

Hello,

Thank you for reaching out to us.

Unfortunately, we are unable to access the website using the link you provided: https://prnt.sc/ZAUJO-aAdKFe.

We kindly ask you to verify the link and, if necessary, contact your hosting provider. Additionally, please ensure that there are no access restrictions in place for users from Ukraine.

Provide temporary WP-Admin access. We will also need to check the settings on your site.

Thank you for your cooperation and we look forward to hearing from you soon.

Warm Regards,
The 8Theme Team

#443703 Copied In reply to: I edit but it is not saved ……………..

Alex Carter

Support staff

May 9, 2025 at 16:37

Hello,

Thank you for reaching out to us.

We are currently unable to access your admin panel using the credentials you provided. Please refer to the following screenshot for reference: https://prnt.sc/4fQEviyzKkV-

Kindly review the login details and provide updated access.

Warm Regards,
The 8Theme Team

#443688 Copied In reply to: Why is my website not appearing on search engines?

Alex Carter

Support staff

May 9, 2025 at 15:29

Hello,

Thank you for reaching out to us.

1/ We kindly recommend ensuring that your theme and all plugins are updated to their latest versions for optimal performance: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

3/ If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.

Let us know the results.

Warm Regards,
The 8Theme Team

#443671 Copied In reply to: Non-wanted dots between Cross-Sells Products

Alex Carter

Support staff

May 9, 2025 at 14:28

Hello,

Private Content

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#443666 Copied In reply to: Theme not work proper please refund my amount

Alex Carter

Support staff

May 9, 2025 at 14:27

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#443665 Copied In reply to: Image variant not selected with switchers

Alex Carter

Support staff

May 9, 2025 at 14:05

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#443660 Copied In reply to: Theme not work proper please refund my amount

Alex Carter

Support staff

May 9, 2025 at 12:57

Hello,

Thank you for reaching out to us.

Please try the next:
WooCommerce > Settings > Products > Inventory > Out of stock visibility > Hide out-of-stock items from the catalog. Clear cache and check the result.

If this doesn’t help, provide URLs of products from your screenshots.

Warm Regards,
The 8Theme Team

#443649 Copied In reply to: Swatches not being crossed when out of stock

Alex Carter

Support staff

May 9, 2025 at 12:54

Hello, Will,

Thank you very much for your kind message.

We truly appreciate your willingness to follow our suggestions. Please feel free to reach out to us at any time should you need further assistance — we are always here to help.

Best Regards,
8Theme’s Team

#443648 Copied In reply to: 3 Issues While Setting Up Woocommerce Store & Blog

Alex Carter

Support staff

May 9, 2025 at 11:47

Dear @Sadrettin,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#443625 Copied In reply to: Unexpected Credit Card Fields in Cart – Urgent Assistance Needed

Alex Carter

Support staff

May 9, 2025 at 11:24

Hello,

Thank you for reaching out to us.

Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that, install and activate the child theme (Appearance > Themes) > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Warm Regards,
The 8Theme Team

#443621 Copied In reply to: I installed the XStore theme and it gave me an error

Alex Carter

Support staff

May 9, 2025 at 10:59

Hello, Will,

Thank you for reaching out to us.

1, 2/ We have noticed that you are currently editing the only product on your website. As a result, we are unable to make changes to it simultaneously. To proceed, we created a duplicate of the product and reviewed its settings.

We observed that although you have added attributes, the variations have not yet been created. The following article may help guide you through the process of setting up variable products:
https://woocommerce.com/document/variable-product/

https://prnt.sc/vbOP6l90UmIz

Wishlist & Size Chart link can be added via XStore Builders > Single Product Builder with Elementor > edit template.

Go to the Variations tab and create a variation for each size. For each variation, you can set individual stock quantity by enabling “Manage Stock” and entering the desired quantity (e.g., 30 for M, 50 for L, etc.) – https://prnt.sc/d-wVZpzLwYRg

3/ Go to XStore Builders > Single post > edit template.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#443619 Copied In reply to: 3 Issues While Setting Up Woocommerce Store & Blog

Alex Carter

Support staff

May 9, 2025 at 08:24

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#443608 Copied In reply to: Why is my website not appearing on search engines?
Alex Carter

Support staff

May 9, 2025 at 07:46
Hello,

Thank you for reaching out to us.

Regarding your request to change the color of the comment message “Il tuo commento ora è visibile” (previously “Awaiting for approval”), and to remove the exclamation mark at the beginning — we will be happy to assist you.

To change the color of the message to green, you can apply custom CSS. Please try adding the following code to your theme’s Custom CSS section:

.wpd-unapproved { color: green !important; }

To remove the exclamation mark at the beginning of the message:

.wpd-unapproved i { display: none; }

Best Regards,
8Theme’s Team
#443606 Copied In reply to: cambiare colore del tasto in attesa di approvazione
Alex Carter

Support staff

May 9, 2025 at 07:11

Hello,

Thank you for reaching out to us.

1/ – Go to Theme Options > Typography and confirm that the font settings are correctly configured for each element (body, headings, etc.).
– Make sure there are no conflicting settings in Elementor or any custom CSS that may override the Customizer settings.
– After making changes, click “Publish” in the Customizer and clear your cache to see the updates.

2/ Select custom fonts via Elementor settings also – https://elementor.com/help/how-do-i-set-global-fonts-and-colors/ , and settings of elements, for example, product title in Single Product Builder – https://prnt.sc/tg7C-dyvJ0JR > https://prnt.sc/XSrX8QyDbRSX

3/ Contact the support of the wpdiscuz plugin to get help from their side.

4/ Additionally, we kindly ask you to provide a screenshot of the specific text whose typography you are unable to modify. This will help us better understand the issue and assist you more effectively.

Warm Regards,
The 8Theme Team

#443602 Copied In reply to: cambiare il font a tutto il sitoweb anche plugin wpdiscuz

Alex Carter

Support staff

May 8, 2025 at 15:31

Hello,

Thank you for reaching out to us.

We’re sorry to hear that you’re still experiencing issues with the email notifications.

If you have already performed the testing we previously requested and confirmed that the issue persists even when a different theme is activated on your site, this indicates that the problem is not caused by our theme.

Please ensure that the following settings are correctly configured:
1. Go to WooCommerce > Settings > Emails and verify that the email notifications are enabled for the relevant actions (e.g., New Order, Processing Order, Completed Order).
2. Check that the recipient email addresses are correctly entered and not blocked or filtered by your email provider.
3. Make sure that your WordPress site is able to send emails. You may consider installing an SMTP plugin (such as WP Mail SMTP) to improve email deliverability.
4. If you are using any third-party plugins or custom code, please temporarily disable them to rule out any conflicts.

If everything appears to be set up correctly and the issue persists, please contact the support of the Woocommerce plugin directly – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#443573 Copied In reply to: New order emails to customers from email builder

Alex Carter

Support staff

May 8, 2025 at 14:50

Hello,

Custom CSS code can be used: https://prnt.sc/VWq1w_GTiEoD

Warm Regards,
The 8Theme Team

#443563 Copied In reply to: How to remove the description, price and color option in only this section

Alex Carter

Support staff

May 8, 2025 at 13:50

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#443556 Copied In reply to: mega menu items are not displaying on the mobile version
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Viewing 30 posts - 2,491 through 2,520 (of 3,557 total)

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Forum Replies Created

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